Customer Support at

Technical Support UK/Ireland

Customer Support in Londen (UK)

The Challenge

CM.com is quickly growing and we have the ambition to rapidly scale our unique proposition of communication channels and mobile payments. A domain which is emerging globally under the name of ‘Conversational Commerce’. These communication channels, such as WhatsApp, Apple Business Chat and Voice form the beating heart of our business. To facilitate the further growth of our UK & Ireland business by supporting the sales team in selling conversational commerce solutions to Business clients. 

In this role you will be the specialist towards our prospects and customers within the UK and Ireland business. You will assist our Sales team in convincing prospects of all potential benefits. You have an endless drive to solve the customer’s challenges. Proactively scope the technical solution required to address customer requirements, assesses customers’ needs and recommend optimum solutions, ensuring the appropriate support is in place for the proposed architecture.

As a knowledge owner, you take a pro-active approach in documenting and distributing your knowledge, enabling (international) support colleagues and customers are able to troubleshoot issues themselves.

Furthermore, you have a continuous improvement mindset and are providing regular input for product and process improvements that will optimize efficiency for yourself, the customers and CM.com.


What we’re looking for

  • A Bachelor’s degree in a technical field
  • A minimum of 3-5 years of experience in a B2B technical support role or technical sales role
  • Previous experience in A2P, Business Chat solutions and CPaaS
  • Strong track record within the Telecoms industry and a very good understanding in GSM, Routing LTE and API integration
  • Ability to work in a team environment and comfortable working in an international company
  • Strong command of English, reading, verbal and written skills
  • Living within commutable distance of London

 

What else you bring

  • Must take pride in their work and have a can do attitude.
  • “Customer Centric” is part of your DNA
  • Your creative mind and likes to think outside of the box


What CM.com offers 

  • A challenging job within an innovative and international fast-growing tech company
  • An organization without internal obstacles; we think in opportunities
  • Plenty of opportunity for personal and professional growth through courses and sales training   
  • Flexible time off policy to balance your work and life in the way that suits you best
  • Working together with motivated and entrepreneurial colleagues
  • Regular social and international events such as Q-meetings, meet-ups, CM Christmas Party, CM Food truck family festival, ski-and summer trips



CM.com as a Company

CM.com is a Conversational Commerce platform that connects enterprises and brands to the mobile phones of billions of consumers globally. The company provides communications channels, such as SMS, RCS, WhatsApp, Voice and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is the first CPaaS platform in the world with integrated Payments functionality. Almost ten thousand clients trust CM.com’s products to deliver better marketing, better sales and better service to their customers.

Our services are used all over the world. CM.com was founded in 1999 and has over 320 employees across 14 country offices in Europe, Asia, Africa, Middle East and the United States.

 

Apply now and ‘Start the Conversation’

Are you the one we are looking for? And do you believe you will fit in and feel comfortable with our business culture? Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment will be part of our recruitment process.

 

We look forward to hearing from you.

Apply now!

Any questions? Ask Sanne!

Sanne Koenraads
Sanne Koenraads (Corporate Recruiter)
+31 (0) 76 572 7000
Full-time Londen (UK)

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