Card Scheme Compliance Officer

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To support the rapid growth and international expansion of our organization we are looking for a Card Scheme Compliance Officer, with in-depth knowledge of Card Scheme rules and regulations.

We are looking for an analytical self-starter, someone who is accurate, always take a critical look at things, is not afraid to give (unsolicited) advice and feels comfortable in a technical and rapidly growing working environment. Someone who likes to identify process improvements and brings ideas to the table. Does this sound interesting to you? The role of Card Scheme Compliance Officer could be the perfect job for you.

Location: Breda (HQ), Utrecht or Amsterdam.

What you’ll do

The principal responsibility of the Card Scheme Compliance Officer is to effectively ensure that CM.com’s policies and procedures comply with the relevant card schemes. As Card Scheme Compliance Officer you play a crucial role in describing and enforcing policies, helping merchants avoid scheme violations, reduce fraud, prevent money laundering or other financial crimes.

Apart from that, your responsibilities are:

• Being up-to-date on the card scheme compliance rules (Mastercard, Visa);
• Build and manage a scheme compliance program;
• Develop and oversee control systems to prevent or deal with violations of the card schemes’ rules;
• Evaluate the efficiency of controls and improve them continuously;
• Collaborate with various departments to implement and monitor enforcement of card schemes’ rules as updated from time to time;
• Perform periodic card scheme compliance risk assessments;
• Lead employee training sessions on issues relating to the card schemes;
• Assess the company’s future ventures to identify possible card scheme compliance risks;
• Keep abreast of regulatory developments in relation to the relevant card schemes;
• Prepare card scheme compliance reports, as requested by the card schemes;
• Managing notifications and non-compliance assessments received by the card schemes;
• Foreseeing implementation of requirements that arise from the card schemes from time to time; and
• Acting as a contact point with the card schemes as required.

You will get the space to expand your knowledge in the field of credit card acquiring and make yourself a valuable asset.

As a Card Scheme Compliance Officer you are part of the Finance & Control team. You will work together with experienced Compliance and Risk experts. 

What you offer

• Bachelor or Master degree in Business Administration, Finance, Law or related field; 
• A minimum of 3-5 years’ experience working as a (Card Scheme) Compliance Officer or similar position, within a credit card acquirer (bank or Payment Service Provider) environment;
• Expert knowledge of the payments industry standards/processes and regulations, including the payment card scheme regulations and rules and PCI DSS; 
• Experience in communicating with the card schemes (Mastercard and Visa); ]
• Excellent knowledge of reporting procedures and record keeping;
• Familiar with AML / CFT;
• Excellent analytical skills, critical and tenacious;
• Strong investigative skills, ability to review customer data with emphasis on risk evaluation;
• Strong interpersonal and stakeholder management skills;
• Energetic, proactive and a hands-on approach; and
• Excellent communication skills, in English; understanding of Dutch is strongly preferred.

Next to this

• Ambitious and continuous improvement mindset;
• You are flexible and like working in a changing organization;
• Located in travel distance of one of our offices is an advantage;
• Availability: full time job.

What we offer

• A challenging job within an innovative and international fast-growing company;
• Competitive salary based on skills and experience;
• The opportunity to shape your job with your own skills;
• Working together with motivated and entrepreneurial colleagues;
• Onboarding and buddy program to help you to get up to speed;
• Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
• Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

CM.com as a company

CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels.

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favorite channel of their customers, such as WhatsApp, Apple Business Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

In March 2021 CM.com reached agreement to acquire PayPlaza, an innovative Point of Sale (POS) Payment Acceptance Platform. The acquisition forms a next step for CM.com to offer omnichannel communications and payments solutions from one single platform.

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of around 600 employees in offices around the world. The CM.com headquarter is located in Breda.

Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? Come and join us!

Please apply with your résumé and tell us what excites you about this opportunity. An assessment and pre-employment screening (PES) will be part of our recruitment process.

We look forward to hearing from you.

Kind regards,

Sanne Koenraads

Corporate Recruiter CM.com