Kubion was founded in 2005 by Frank Blom and Bart van Haren. Kubion is specialised in creating service portals for social housing agencies and is a proud market leader within the field of service software.
Their software IRIS is an omni-channel service platform which integrates customer profiling, knowledge base, workflow, case management and business ruling. With their service platform, Kubion makes customer service solutions known as IRIS Service, chat(bot) solutions called IRIS Chat, integrated selfservice and corporate sites, and intranet for any internal organisations known as IRIS Intranet.
IRIS is very user-friendly for your customers and your employees. With IRIS, you can make a difference in service.
Customer service, self service, chat and intranet are integrated and maintained in one service platform.
Content is a mixture of the customer situation, knowledge, business ruling and always provides an answer to the question of the customer.
Kubion offers companies an online serviceplatform. Thanks to the partnership with CM.com, customers can also activate world’s most preferred messenger app, WhatsApp, on their platform. Through the use of this channel, Kubion customers are able to support their own customers even better.
The partnership with CM.com offers Kubion customers the possibility to implement the official WhatsApp channel. Other channels from the CM.com platform, like SMS, Apple Business chat and RCS can be integrated in the near future, resulting in an excellent all-in-one communication platform.
To communicate with your customers via WhatsApp, you need an Authorized Distributor, selected by WhatsApp. CM.com is such an Authorized Distributor. Our selected business partners also have the WhatsApp Business Solution integrated in their software, directly offering their customers access to the official WhatsApp Business solution.
Customers of Kubion can now request access to the WhatsApp Business API and gain access to all other messaging channels the CM.com platform offers.
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