WhatsApp Business and more
From WhatsApp & Viber to Apple Business Chat, combine them all in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customer.
Connecting to all Chat Apps via one interface allows you to seamlessly switch between channels so you can easily continue conversations with multiple customers through multiple channels.
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
| Channel | Customer Contact | Business Messaging API |
|---|---|---|
| WhatsApp Business | ✔️ | ✔️ |
| Apple Business Chat | ✔️ | ✔️ |
| Viber | ✔️ | ✔️ |
| Facebook for Business | ✔️ | |
| Telegram | ✔️ | |
| ✔️ | ||
| RCS | ✔️ |
People desire constant connectivity through their mobile phones. This includes communicating with businesses. Why limit your business’ communication to email, SMS or voice?
Enable on-the-go access to your customer support so your customers can always get in touch through their preferred channels, whether it's WhatsApp, Apple Business Chat or Viber.
Manage just one API instead of a separate one per channel.
Two-way messaging on all channels for meaningful conversations.
Add rich content to improve and enrich your service.
Communicate with your customers via SMS, Apple Business Chat, WhatsApp, Viber, Telegram, Twitter and Facebook Messenger all in one Customer Contact dashboard.
The dashboard allows you to have one-on-one conversations with your customers, integrate customer profiles in your CRM, and to seamlessly transfer chats to other departments. Use quick replies, chatbots, and out-of-office notifications.
Get started with Chat Apps. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs. Take a look at our onboarding guide and get started!
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