From WhatsApp & Viber to Apple Business Chat, combine them all in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customer.
Connecting to all Chat Apps via one interface allows you to seamlessly switch between channels so you can easily continue conversations with multiple customers through multiple channels.
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
WhatsApp Business makes it easy to enrich customer care. Use WhatsApp to talk to customers on their favourite messaging channel and exceed expectations.
Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Business Chat.
Customers want communication with brands to be instant, via the channels they prefer. Provide your customers with the rich, instant and interactive experience that they want by using Viber.
Create rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox!
By using one of the most well rounded apps available, you can expand your reach whilst increasing engagement. Whatever the method, Messenger lets you create an engaging customer experience.
Telegram for Business Messaging offers several unique characteristics, like being highly secure and having the flexibility to share a diversity of rich content.
|Channel||Customer Contact||Business Messaging API|
|Apple Business Chat||✔️||✔️|
|Facebook for Business||✔️|
Communicate with your customers through multiple channels, all via one dashboard. Combine all your customer service processes in one place so you can ease the process and start saving time.
People desire constant connectivity through their mobile phones. This includes communicating with businesses. Why limit your business’ communication to email, SMS or voice?
Enable on-the-go access to your customer support so your customers can always get in touch through their preferred channels, whether it's WhatsApp, Apple Business Chat or Viber.
Manage just one API instead of a separate one per channel.
Two-way messaging on all channels for meaningful conversations.
Add rich content to improve and enrich your service.
Communicate with your customers via SMS, Apple Business Chat, WhatsApp, Viber, Telegram, Twitter and Facebook Messenger all in one Customer Contact dashboard.
The dashboard allows you to have one-on-one conversations with your customers, integrate customer profiles in your CRM, and to seamlessly transfer chats to other departments. Use quick replies, chatbots, and out-of-office notifications.
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