Customer Contact via messaging apps

Customer contact

Let your customers contact you through messenger apps like Facebook Messenger, Twitter and more. A customer service solution for modern times.

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Installing Customer contact app

Customer contact is installed

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How do you benefit from webcare via messaging apps?

Customers are everywhere, scattered over numerous communication platforms. With CM's Customer Contact tool your customers can now contact you through their favorite messenger app like Facebook Messenger or Twitter. Regardless of the platforms they choose, you can communicate one-on-one, target, analyse and offer the best customer contact. All via one user-friendly dashboard.

The Customer Contact dashboard is a webcare tool for messaging apps which allows you to communicate with consumers who contact you via different media channels.

Use this tool to provide personal and seamless customer care on Facebook Messenger, WhatsApp, Telegram or WeChat.

Which messaging apps are connected?

gin appcare whatsapp
gin appcare facebook
Facebook Messenger
Twitter app
Twitter DM
gin appcare telegram
gin appcare wechat

Chat with your customers via WhatsApp, FB Messenger, Telegram & WeChat

Webcare via messaging apps; how does it work?

Customers reach out to you via many different platforms. Now, your customer contact team can communicate with customers on all messaging apps via one dashboard.

  • One-on-one conversations, shielded and secured
  • Work together and assign customers to individuals
  • Use quick replies and out of office notifications
  • Seamlessly transfer conversations to other departments
  • Integrate customer profiles in your own CRM system

Customer contact dashboard;
What does it cost?

  • Unlimited number of chats, messages and social accounts
  • Data storage by CM
  • Analytics
  • 24/7/365 support

All included in the Business pack for only €299 per month and €25 per user.

Integration in your own CRM system is offered on individual pricing. Please contact us for more information.

GIN messaging

How to get started with appcare

  1. We'll contact you to discuss the options

  2. Start chatting with your customers

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Ready to use Customer contact app now

Contact us

Installing Customer contact app

Customer contact is installed

An error occurred during installing. Please try again.