With CM's Customer Contact tool your customers can now contact you through their favorite messenger app like Facebook Messenger or Twitter. Regardless of the platforms they choose, you can communicate one-on-one, target, analyse and offer the best customer contact. All via one user-friendly dashboard.
The Customer Contact dashboard is a webcare tool for messaging apps which allows you to communicate with consumers who contact you via different media channels.
Use this tool to provide personal and seamless customer care via messaging apps like Facebook Messenger, WhatsApp, Telegram or WeChat.
Customers reach out to you via many different platforms. Now, your customer contact team can communicate with customers on all messaging apps via one dashboard.
1-on-1 conversations, shielded and secured
Assign customers to individuals
Quick replies and out-of-office notifications
Seamlessly transfer chats to other departments
Integrate customer profiles in your own CRM system
Unlimited number of chats, messages and social accounts
Data storage by CM
Using our business messaging API, you will have access to all the messaging channels. WhatsApp included. We deliver your message via the channel your customer prefers.
Contact us to get more insights in the technical details, possibilities and local pricing.Contact us