Omnichannel customer contact: Messaging Apps

With CM's Business Messaging API, your customers can now contact you through their favourite messenger app like Facebook Messenger, Twitter, or Telegram. communicate one-on-one, target, analyse and offer the best customer contact.

Use our API or user-friendly dashboard to provide personal and seamless customer contact via messaging apps.

Customers reach out to you via many different platforms. This requires an omnichannel approach. Now, you can communicate with customers on all messaging apps via one dashboard.

1-on-1 conversations, shielded and secured
Integrate customer profiles in your own CRM
Quick replies, chatbots and out-of-office notifications
Seamlessly transfer chats to other departments

Communicating with your customers through Facebook Messenger, WeChat, Telegram and SMS via 1 user friendly dashboard is easier with Customer Contact. Choose to integrate with other applications, such as CRM systems and analysis tools.

Build a customer centric experience on the channels that your customers actually prefer using our Messaging API.

Go to the API documentation >

Let us know you're interested
We'll contact you to discuss the options
Start chatting with your customers

Using our business messaging API, you will have access to all the messaging channels. Facebook Messenger included. We deliver your message via the channel your customer prefers.