Omnichannel customer contact: Messaging Apps

Customer contact

Customer care via messaging apps to let your customers contact you through their favourite messenger apps. Seamless dashboard with Facebook Messenger, Twitter and more.

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Why combine all messaging apps for customer contact?

With CM's Business Messaging API, your customers can now contact you through their favourite messenger app like Facebook Messenger, Twitter, or Telegram. communicate one-on-one, target, analyse and offer the best customer contact.

Use our API or user-friendly dashboard to provide personal and seamless customer contact via messaging apps. 

Customer contact via messaging apps: how does it work?

Customers reach out to you via many different platforms. This requires an omnichannel approach. Now, you can communicate with customers on all messaging apps via one dashboard.

  1. 1-on-1 conversations, shielded and secured

  2. Integrate customer profiles in your own CRM

  3. Quick replies, chatbots and out-of-office notifications

  4. Seamlessly transfer chats to other departments


Business Messaging API

Communicating with your customers through Facebook Messenger, WeChat, Telegram and SMS via 1 user friendly dashboard is easier with Customer Contact. Choose to integrate with other applications, such as CRM systems and analysis tools.

Build a customer centric experience on the channels that your customers actually prefer using our Messaging API.

Go to the API documentation >

Omnichannel messaging apps via api

Getting started with customer contact via messaging apps

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    We'll contact you to discuss the options

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    Start chatting with your customers

facebook messenger

Connect with your customers via Facebook Messenger

Using our business messaging API, you will have access to all the messaging channels. Facebook Messenger included. We deliver your message via the channel your customer prefers.

Contact us to get more insights in the technical details, possibilities and local pricing.

Customer contact

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