Customer contact over multiple channels

Imagine your team of customer service employees. They take phone calls, answer chats, have another window open for customer questions via WhatsApp, another one for requests coming in via Facebook Messenger, another for Telegram, and so on. In the meantime, they are typing their notes in a CRM system. Quite the challenge. Wouldn’t it be easier if these processes could be combined, decreasing the time spent to help each customer?

With our Customer Contact software, we take away the need to switch from tab to tab or save conversations at different places. Customer contact has never been easier!

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Combine SMS, Viber, WhatsApp, Telegram, Twitter, Facebook Messenger, Email and Voice in one customer contact dashboard. More channels are added continuously. This dashboard creates order in the overload of communication channels, saves valuable time from your employees and increases your NPS.

1-on-1 conversations, shielded and secured
Integrate customer profiles in your own CRM
Quick replies, chatbots and out-of-office notifications
Seamlessly transfer chats to other departments

Customer Contact offers built-in features to manage and reply to messages.

Customers tend to also send messages outside business hours. Manage customer expectations with a custom out-of-office message. Further improve service by creating quick replies for answers to frequently asked questions.

Want an automated process? We can help you set up a chat bot. Using a bot will save your customer service team valuable time.The bot can answer to frequently asked questions or get your customers through the authentication process without any need for human intervention.

Customer contact, customer service, customer care

customer contact, contact center, customer chat, customer support, cloud contact center, customer service, customer care

Connect your software to our Business Messaging API or use one of our plugins. We offer a large selection of channels and you can access them all connecting to only one API. Have a look at our API documentation or visit our Multi-Channel Messaging page for more information.

Multi-Channel Messaging