Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?
By adding Customer Contact, you’ll handle all conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Connect to your chosen channels to make life easier on your customer care team, and improve your service quality.
Imagine your team of customer service employees. Questions are coming in via phone calls, web chat, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, and so on. Queues get longer. Customers want answers quickly. And the CRM needs attention as well. Quite a challenging task.
Wouldn’t it be easier if these processes could be combined, reducing time spent on processes that could be used to help customers? Discover the intuitive Customer Contact to reduce pressure on your staff while improving service quality.
Customer contact has never been easier!
One solution for your messaging channels, your bot, and intuitive customer support software. Combined into one inbox for all conversations, regardless of channel.
All conversations in one overview with clearly defined ownership and statuses. Set-up teams representing regional offices, brands or specialisms.
Support is available via your user's language. English, Dutch, German, French, Chinese, Japanese and Arabic. Add predefined personalized messages, per brand or discipline.
Create order in the overload of communication channels, save valuable time from your employees, and increase customer satisfaction. Customer Contact offers built-in features to manage and reply to messages.
Manage customer expectations with custom out-of-office messages. Improve service by creating quick replies for answers to frequently asked questions. Or set up a chatbot to help save valuable time.
New to chat bots? We're here to help you build, improve, and maintain your bot.
Let CM Bot handle a strict script of sending messages
Stimulate interaction with selection menus and answers flows
Enrich your conversations with images, videos, and locations
Hand over the conversation to a human agent whenever necessary
|Basic Subscription||4 - 10 agents||11 - 25 agents||26 - 50 agents|
|€ 75,- per month (first month free)||+ € 20 per agent per month||+ € 18 per agent per month||+ € 15 per agent per month|
The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to best use Customer Contact in your business.
Instant messaging with the Customer Contact tool from CM.com offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.
Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy dashboard.
A digital platform that grew in three years from an idea to a successful company with 350 employees. By putting the consumer first and by proactively communicating.
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