Customer Contact via messaging apps made easy

Customer contact

Customer care via messaging apps to let your customers contact you through their favourite messenger apps. Seamless dashboard with Facebook Messenger, Twitter and more.

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How do you benefit from customer care via messaging apps?

Customers are everywhere, scattered over numerous communication platforms. With CM's Customer Contact tool your customers can now contact you through their favorite messenger app like Facebook Messenger or Twitter. Regardless of the platforms they choose, you can communicate one-on-one, target, analyse and offer the best customer contact. All via one user-friendly dashboard.

The Customer Contact dashboard is a webcare tool for messaging apps which allows you to communicate with consumers who contact you via different media channels.

Use this tool to provide personal and seamless customer care via messaging apps like Facebook Messenger, WhatsApp, Telegram or WeChat.

Which messaging apps are connected?

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gin appcare whatsapp
WhatsApp
gin appcare facebook
Facebook Messenger
Twitter app
Twitter DM
SMS App
SMS
gin appcare telegram
Telegram
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gin appcare wechat
WeChat

Webcare via messaging apps: how does it work?

Customers reach out to you via many different platforms. Now, your customer contact team can communicate with customers on all messaging apps via one dashboard.

  • 1-on-1 conversations, shielded and secured
  • Assign customers to individuals
  • Quick replies and out-of-office notifications
  • Seamlessly transfer chats to other departments
  • Integrate customer profiles in your own CRM system
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Customer contact dashboard:
What does it cost?

Included:
  • Unlimited number of chats, messages and social accounts
  • Data storage by CM
  • Analytics
  • 24/7/365 support

All included in the Business pack for only € 299 per month and € 25 per user.

Integration in your own CRM system is offered on individual pricing. Please contact us for more information.

GIN messaging

Getting started with customer care via messaging apps

  1. We'll contact you to discuss the options

  2. Start chatting with your customers

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Checklist customer care: Are you up to date?

Customer care has changed drastically over the last years. Where customers could traditionally reach customer care departments by calling them, the use of online platforms for customer contact is increasing rapidly. With customer care no longer limited to the call center, it's a challenge for companies to be present on all available platforms. Not to mention to adapt your services to the platform used. Use this checklist to make sure you are fully prepared for online customer care.

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How to use Facebook’s Messaging App and Skyrocket your Sales

One of the many challenges of web shops is to make sure customers can follow the steps in the purchase process as easily as possible. Still, consumers will still often have questions about products or payments. And of course, you are more than welcome to answer these questions over phone or e-mail. But with Facebook appcare, there is a faster, more user friendly and accessible way to be there for your customer.

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