Customer Contact via messaging apps made easy
Customer contact
Customer care via messaging apps to let your customers contact you through their favourite messenger apps. Seamless dashboard with Facebook Messenger, Twitter and more.
How do you benefit from customer care via messaging apps?
With CM's Customer Contact tool your customers can now contact you through their favorite messenger app like Facebook Messenger or Twitter. Regardless of the platforms they choose, you can communicate one-on-one, target, analyse and offer the best customer contact. All via one user-friendly dashboard.
The Customer Contact dashboard is a webcare tool for messaging apps which allows you to communicate with consumers who contact you via different media channels.
Use this tool to provide personal and seamless customer care via messaging apps like Facebook Messenger, WhatsApp, Telegram or WeChat.
Webcare via messaging apps: how does it work?
Customers reach out to you via many different platforms. Now, your customer contact team can communicate with customers on all messaging apps via one dashboard.
1-on-1 conversations, shielded and secured
Assign customers to individuals
Quick replies and out-of-office notifications
Seamlessly transfer chats to other departments
Integrate customer profiles in your own CRM system
Customer contact dashboard
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Unlimited number of chats, messages and social accounts
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Data storage by CM
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Analytics
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24/7/365 support
Getting started with customer care via messaging apps
What does it cost?
All included in the Business pack for only € 299 per month and € 25 per user. Integration in your own CRM system is offered on individual pricing. Please contact us for more information.
Connect with your customers via WhatsApp
Using our business messaging API, you will have access to all the messaging channels. WhatsApp included. We deliver your message via the channel your customer prefers.
Contact us to get more insights in the technical details, possibilities and local pricing.
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