Customer Contact via messaging apps made easy

Customer contact

Customer care via messaging apps to let your customers contact you through their favourite messenger apps. Seamless dashboard with Facebook Messenger, Twitter and more.

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How do you benefit from customer care via messaging apps?

With CM's Customer Contact tool your customers can now contact you through their favorite messenger app like Facebook Messenger or Twitter. Regardless of the platforms they choose, you can communicate one-on-one, target, analyse and offer the best customer contact. All via one user-friendly dashboard.

The Customer Contact dashboard is a webcare tool for messaging apps which allows you to communicate with consumers who contact you via different media channels.

Use this tool to provide personal and seamless customer care via messaging apps like Facebook Messenger, WhatsApp, Telegram or WeChat.



customer contact dashboard

Webcare via messaging apps: how does it work?

Customers reach out to you via many different platforms. Now, your customer contact team can communicate with customers on all messaging apps via one dashboard.

1-on-1 conversations, shielded and secured

Assign customers to individuals

Quick replies and out-of-office notifications

Seamlessly transfer chats to other departments

Integrate customer profiles in your own CRM system

Customer contact dashboard

  1. Unlimited number of chats, messages and social accounts

  2. Data storage by CM

  3. Analytics

  4. 24/7/365 support

Getting started with customer care via messaging apps

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    Let us know you're interested

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    We'll contact you to discuss the options

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    Start chatting with your customers

What does it cost?

All included in the Business pack for only € 299 per month and € 25 per user. Integration in your own CRM system is offered on individual pricing. Please contact us for more information.

whatsapp

Connect with your customers via WhatsApp

Using our business messaging API, you will have access to all the messaging channels. WhatsApp included. We deliver your message via the channel your customer prefers.

Contact us to get more insights in the technical details, possibilities and local pricing.

Contact us

Customer contact

Try for free