Imagine your team of customer service employees. They take phone calls, answer chats, have another window open for customer questions via WhatsApp, another for Apple Business Chat, another for requests coming in via Facebook Messenger, another for Viber, and so on. In the meantime, they are typing their notes in a CRM system. Quite a challenge. Wouldn’t it be easier if these processes could be combined, decreasing the time spent to help each customer?
With our Customer Contact software, we take away the need to switch from tab to tab or save conversations at different places.
Customer contact has never been easier!Try it now
Combine SMS, Viber, WhatsApp Business, Apple Business Chat, Telegram, Twitter and Facebook Messenger in one customer contact dashboard. More channels are added continuously. This dashboard creates order in the overload of communication channels, saves valuable time from your employees and increases your NPS.
1-on-1 conversations, shielded and secured
Integrate customer profiles in your own CRM
Quick replies, chatbots and out-of-office notifications
Seamlessly transfer chats to other departments
Customer Contact offers built-in features to manage and reply to messages.
Customers tend to also send messages outside business hours. Manage customer expectations with a custom out-of-office message. Further improve service by creating quick replies for answers to frequently asked questions.
Want an automated process? We can help you set up a chatbot. Using a bot will save your customer service team valuable time. The bot can answer to frequently asked questions or get your customers through the authentication process without any need for human intervention.
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