Customer contact over multiple channels

Discover a Customer Contact tool for Messaging Apps and communicate with your customers via one dashboard.

Imagine your team of customer service employees. They take phone calls, answer chats, have another window open for customer questions via WhatsApp, another one for requests coming in via Facebook Messenger, another for Telegram, and so on. In the meantime, they are typing their notes in a CRM system. Quite the challenge. Wouldn’t it be easier if these processes could be combined, decreasing the time spent to help each customer?

With our Customer Contact software, we take away the need to switch from tab to tab or save conversations at different places.

Customer contact has never been easier!

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Combine SMS, Viber, WhatsApp, Apple Business Chat, Telegram, Twitter and Facebook Messenger in one customer contact dashboard. More channels are added continuously. This dashboard creates order in the overload of communication channels, saves valuable time from your employees and increases your NPS.

1-on-1 conversations, shielded and secured
Integrate customer profiles in your own CRM
Quick replies, chatbots and out-of-office notifications
Seamlessly transfer chats to other departments

Customer Contact offers built-in features to manage and reply to messages.

Customers tend to also send messages outside business hours. Manage customer expectations with a custom out-of-office message. Further improve service by creating quick replies for answers to frequently asked questions.

Want an automated process? We can help you set up a chat bot. Using a bot will save your customer service team valuable time.The bot can answer to frequently asked questions or get your customers through the authentication process without any need for human intervention.

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Customer contact, customer service, customer care

Connect your software to our Business Messaging API or use one of our plugins. We offer a large selection of channels and you can access them all connecting to only one API. Have a look at our API documentation or visit our Multi-Channel Messaging page for more information.

Multi-Channel Messaging

customer contact, contact center, customer chat, customer support, cloud contact center, customer service, customer care

Subscription	Essentials	Business	Enterprise
Monthly subscription fee:	€99	€299	€499
Users:	First 3 free, every extra user € 30	First 3 free, every extra user € 25	First 3 free, every extra user € 20

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We'll contact you to discuss the options
The customers will start conversations

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Aug 20, 2019 • Customer Contact

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the hotel industry. How can hotels, hostels and B&B's use the WhatsApp Business solution to enhance the customer experience?

How to use the WhatsApp Business solution in: Logistics

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How to use the WhatsApp Business solution in Telecom

Jun 24, 2019 • Customer Contact

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Telecom sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey?

How to use the WhatsApp Business solution in: Travel & Hospitality

Jun 04, 2019 • Customer Contact

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Travel & Hospitality sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey?

Future-proof your business: How will customers find you?

May 21, 2019 • Customer Contact

Many companies know the future success of their business depends on the integration of mobile and -more specifically - on the integration of Conversational Commerce. Conversational Commerce promises to close the gap between customer and company using messaging apps. But just what is this Conversational Commerce business all about and why should you care?

How to reduce pressure on customer care with the WhatsApp Business solution?

May 01, 2019 • Customer Contact

The WhatsApp Business solution promises to make it easier for customers to contact your company. Great news for companies looking to optimise customer experience. But won’t growing reach by creating presence on WhatsApp put great pressure on customer care? Take out 3 minutes of your time to find out how WhatsApp will actually save time!

WhatsApp Business API: What is a Customer Care Window?

Apr 10, 2019 • Customer Contact

With the WhatsApp Business solution, there are two ways to chat with your customer. Once a customer opts-in to receiving messages from your business, you can initiate a conversation by sending notifications via so-called Messages Templates, or the customer can initiate a conversation with your business. Whenever your customer contacts or replies to you, a customer care window is opened. This customer care window creates more opportunities for you to benefit from the WhatsApp Business solution.

Chat apps: Choosing between channels

Feb 07, 2019 • Customer Contact

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?

Customer contact over multiple channels

Discover a Customer Contact tool for Messaging Apps and communicate with your customers via one dashboard.