Customer Contact

Customer care via messaging apps to let your customers contact you through their favourite messenger apps. Seamless dashboard with Facebook Messenger, Twitter and more.

Installing Customer contact app

Customer contact is installed

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How do you benefit from customer care via messaging apps?

Customers are everywhere, scattered over numerous communication platforms. With CM's Customer Contact tool your customers can now contact you through their favorite messenger app like Facebook Messenger or Twitter. Regardless of the platforms they choose, you can communicate one-on-one, target, analyse and offer the best customer contact. All via one user-friendly dashboard.

The Customer Contact dashboard is a webcare tool for messaging apps which allows you to communicate with consumers who contact you via different media channels.

Use this tool to provide personal and seamless customer care via messaging apps like Facebook Messenger, WhatsApp, Telegram or WeChat.

Which messaging apps are connected?

soon

Facebook Messenger

Twitter DM

SMS

soon

WeChat

Webcare via messaging apps: how does it work?

Customers reach out to you via many different platforms. Now, your customer contact team can communicate with customers on all messaging apps via one dashboard.

1-on-1 conversations, shielded and secured
Assign customers to individuals
Quick replies and out-of-office notifications
Seamlessly transfer chats to other departments
Integrate customer profiles in your own CRM system