Intuitive Address Book for SMS messages

Address Book

Import up to 1.000.000 contacts into our intuitive contact management tool to manage your personalised messaging campaigns via SMS or Email.

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Contact management for targeted reach at high speed

The address book is a simple and intuitive contact management tool to manage your database for sending targeted messaging campaigns to your customers.

Allowing you to import up to a million contacts via Excel or CSV, the address book makes database management easy as can be. Once your database is uploaded, you can create and send a campaign in just 5 minutes.

Make segmentations based on campaign clicks to retarget non-converted contacts. Update your database and delete the numbers that have opted-out for continuous optimisation.

  1. Fast and reliable

    Upload and target 100.000 contacts per minute from our ISO 27001 certified reliable platform with 99% uptime with 24/7 support.

  2. Personalisation with dynamic fields

    Add tags to your address book to send personalised campaigns from your detailed CRM.

  3. Segmentation and opt-outs

    Retarget customers that have not yet converted by creating segments based on interaction.

How does contact management work?

Upload your CSV or Excel file with up to 1 million contacts or 30 MB. Each field is mapped by our system so you can use dynamic fields (merge tags) in all our SMS tools.

Once a campaign has been sent, you can do a segmentation based on those who have received or have not received your message, clicked not clicked on your call to action.

Key Features of the Address Book

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Segmented Groups

Create customer segments based on your campaign results - generate sub-groups for customers who clicked and those who didn't.

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Database Management

Conveniently and easily manage multiple SMS and email customer databases from one central Address Book.

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Personalised Dynamic Fields

Think beyond first and last name, include last item purchased, birthday information and so much more.

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Opt-Out Management

Remain compliant with regulations and give your customers the ability to seamlessly opt-out of promotional SMS or Email.

How to get started with Address Book and Opt-out Management?

You have questions, we've got answers! We've put together a list of our most frequently asked questions below in Help Centre.

Read more

International compliance with Opt-out Management

Opt-Out Management gives end-users the possibility to unsubscribe (opt-out) from promotional SMS or mailing lists. Opt-out Management does not affect the transactional SMS i.e. notifications or time-sensitive information via SMS. 

Next to GDPR compliance, there are more ways you can benefit from having Opt-out Management integrated into your SMS campaigns. 

  1. Seamless and automated management of unsubscribers.

  2. International opt-out option via a short and unique URL

  3. Solution available as API or a Web App on the CM.com platform

  4. Possibility to override standard Opt-out with your own message.

How much does it cost?

The address book is included in our SMS solutions. Whenever sending SMS batches, you can use all added features and will only be charged the standard SMS subscription pricing.

Address Book

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If you have any questions or suggestions, you can always contact us .
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