Migration to CM.com

Welcome to CM.com

Your GlobalMessaging account will be migrated to CM.com during October.

This page will guide you on getting the most out of your new CM.com account.


Be ready for the migration by following these steps:

1. Read the FAQ and instructions below (pdf version)

2. (Re)watch the Webinar

(Re)watch Webinar

Migration essentials

Main points you need to know

creditcard Created with Sketch.

Phonebooks, pricing and credits

We will transfer all phonebooks and opt-outs to CM's Address Book.

Your old price plan will remain and your messaging credits will be converted into a monetary balance.


Top-up credits
user-fill Created with Sketch.

Account credentials

Your username will be your registered email address your password will remain the same. All your Accounts will be migrated to CM. If you have Child Accounts, see Parent & Child Acc. changes.

group Created with Sketch.

Data

Reports relating to messaging activity prior to the migration will not be transferred to CM. If you require this, please email [email protected]

language Created with Sketch.

API

If you have an API connection this will need to be replaced with a new one. An extended time period will be allowed for this. Let us know if you want to continue using an API

Contact us
email Created with Sketch.

Email2SMS

If you're using Email2SMS and wish to continue to there are some changes to be aware of including the ability to receive replies. Let us know if you want to continue using Email2SMS

Contact us

How to send messages

Follow these three simple steps to start engaging with your audience via CM.com.

Specify your audience

In this video we will show you the first step in sending an SMS: The group selection.


For more information about the Address Book, see our help center articles:

Address Book introduction guide

Managing opt-outs

Preparing an excel file

Personalise your message

In this video you'll find a brief 1-minute introduction video on how to send an SMS via the CM platform.


In the help center you can find more videos on how to:

Add a short-url with click tracking to the SMS

Add an opt-out function

Send from Excel

See what happened

In this video we will explain how you can find out how much you've spent in a certain time frame or on a specific campaign.


You can find more explanation videos in the help center:

Setup replies

How to export messages

Manage users / add subaccounts

Why CM?

Better, but different

add Created with Sketch.

More products

CM offers many solutions. Be sure to check-out CM.com for all products such as voice, email and push solutions

lock-locked Created with Sketch.

ISO certified

Quality Management (ISO 9001), Environmental Management (ISO 14001), Information Technology Service Management (ISO / IEC 20000-1) & Information Security Management (ISO / IEC 27001).

send Created with Sketch.

Faster servers

CM can process 150 SMS/s per account. Compared to 15 SMS/s for GlobalMessaging over all account

emoticon Created with Sketch.

Dedicated account manager

The genius team is on stand-by to be at your service. Contact them via the chat button in the bottom right or via [email protected]

Contact Genius

Early migration

Need to migrate ASAP?

duplicate Created with Sketch.

Preferred migration date

Let us know by filling-out the form below and share your preferred migration date

calendar Created with Sketch.

Automatic migration date

We will start migration automatically from:

October 2018

Select Your Country

Selecting a country will show relevant information for that region and may change the language.

If you have any questions or suggestions, you can always contact us .
We’d love to hear from you!