Eleve o nível do seu Atendimento ao Cliente

Crie experiências de atendimento ao cliente únicas e personalizadas para aumentar a satisfação.

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Departamentos next icon Atendimento ao Cliente

Supere as expectativas do seu cliente

As expectativas dos clientes continuam a aumentar. Enfrentá-los é um desafio.

Gerenciar custos, manter os clientes satisfeitos e garantir produtividade, pode parecer um ato de equilíbrio delicado, mas com as soluções certas você está pronto.

CM.com ajuda você a melhorar o seu atendimento ao cliente.

Fale com um especialista

Clientes pelo mundo

Coca-Cola
Centralpoint
DHL Parcel Benelux
My Jewellery
Vattenfall

Atendimento ao cliente eficiente e focado na satisfação

Suporte rápido

Certifique-se de que seus clientes recebam suporte da forma mais rápida e precisa possível. Os tempos de resposta esperados variam por pessoa e por canal.

Do jeito que seu cliente quer

Deixe seu cliente decidir como, quando e usando qual canal eles querem entrar em contato com você. É através de um chatbot? Ou por telefone?

Serviço proativo

Mantenha seus clientes atualizados com um serviço proativo. Envie mensagens personalizadas através de qualquer canal.

Automação

Automatize tarefas de rotina para eliminar aborrecimentos. Forneça uma experiência de atendimento ao cliente tranquila. Encontre o equilíbrio certo entre automação e personalização.

Depoimento de clientes

happy customers

Potencialize a experiência dos seus clientes

Uma experiência de atendimento ao cliente pode afetar a maneira como seus clientes percebem sua marca. Espera-se que o departamento de atendimento ao cliente passe confiança e ajude cada cliente a resolver as suas necessidades.

Alguns clientes preferem o autoatendimento, enquanto outros preferem o contato pessoal. Encontre o equilíbrio certo entre automação e contato ao vivo, independente do canal. Capacite seus agentes para oferecer ótimas experiências de serviço em todos os canais.

Avalie continuamente seu atendimento ao cliente e pense em maneiras de otimizar as experiências durante toda a jornada do cliente.

Fale com um especialista

Em qualquer canal

WhatsApp
SMS
facebook messenger
apple business chat
telegram
Instagram Messaging

Indústrias que ajudamos com as soluções da CM.com

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