Eleve o nível do seu Atendimento ao Cliente•

Crie experiências de atendimento ao cliente únicas e personalizadas para aumentar a satisfação.

Suporte rápido

Certifique-se de que seus clientes recebam suporte da forma mais rápida e precisa possível. Os tempos de resposta esperados variam por pessoa e por canal.

Do jeito que seu cliente quer

Deixe seu cliente decidir como, quando e usando qual canal eles querem entrar em contato com você. É através de um chatbot? Ou por telefone?

Serviço proativo

Mantenha seus clientes atualizados com um serviço proativo. Envie mensagens personalizadas através de qualquer canal.

Automação

Automatize tarefas de rotina para eliminar aborrecimentos. Forneça uma experiência de atendimento ao cliente tranquila. Encontre o equilíbrio certo entre automação e personalização.

6 Previsões para o Atendimento ao Cliente em 2030

Baixe o whitepaper ‘6 Previsões para o Atendimento ao Cliente em 2030’. Neste material, você terá insights sobre como será o atendimento ao cliente, sob a perspectiva de dois especialistas.

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Uma experiência de atendimento ao cliente pode afetar a maneira como seus clientes percebem sua marca. Espera-se que o departamento de atendimento ao cliente passe confiança e ajude cada cliente a resolver as suas necessidades.

Alguns clientes preferem o autoatendimento, enquanto outros preferem o contato pessoal. Encontre o equilíbrio certo entre automação e contato ao vivo, independente do canal. Capacite seus agentes para oferecer ótimas experiências de serviço em todos os canais.

Avalie continuamente seu atendimento ao cliente e pense em maneiras de otimizar as experiências durante toda a jornada do cliente.

Fale com um especialista

Automatize conversas de forma inteligente e personalizada. Ajude seus clientes a encontrar respostas por conta própria com um chatbot com IA, um voicebot ou outra solução de autoatendimento.

Tendências de atendimento no ecommerce

Qual canal você usa para entrar em contato com seus clientes? Hoje em dia não é tão fácil; os clientes desejam entrar em contato com você por meio de seu canal favorito. Neste e-book, você terá insights de como melhorar sua comunicação com o seu cliente.

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Fque inspirado

May 05, 2023 • Mobile Service Cloud

What are the most effective customer service channels?

Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?

Jan 09, 2023 • Mobile Service Cloud

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

Oct 31, 2022 • Mobile Service Cloud

Five Ways to Optimize Customer Service in the Leisure Industry

The leisure industry is undergoing a tremendous shift in how service providers – be it sports stadiums, venues, or events organizers - communicate with their visitors, especially regarding customer service and guest interaction.

Oct 25, 2022 • Mobile Service Cloud

Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.

Oct 14, 2022 • Mobile Service Cloud

8 Touchpoints to Engage With Candidates During the Candidate Journey

For candidates searching for a new role, it’s easy to feel lost as the hiring process drags on, like just another applicant among many. In this setting, why would top talent choose an organization that doesn’t make them feel wanted?

Oct 03, 2022 • Mobile Service Cloud

Why Offering Customer Support by Phone Is Essential

Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” in the US have continued to increase steadily over the past five years.

Oct 03, 2022 • Mobile Service Cloud

5 Questions About Voice in Mobile Service Cloud

Thinking of customer service, the first image that comes to mind is people with headsets in a call center. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call center has evolved into a contact center. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.

Sep 26, 2022 • Mobile Service Cloud

How to Improve Your Delivery Service With SMS Notifications

If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!

Sep 26, 2022 • Mobile Service Cloud

How to Meet Customer Demand on the Move

Today’s transport operators face a fresh set of challenges. Sharing data between different parts of the organization. Keeping customers happy across a multitude of channels. And leveraging technology to answer customer expectations—which can be summed up as “get it right, right here, right now”. These aren’t simple issues.