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eGovernment and mGovernment solutions

Across Europe, public services are becoming increasingly accessible. To keep up with the private sector needs and the citizens expectations, governments and public bodies increasingly improve their digital and mobile presence.

For numerous practices governmental departments, agencies and public bodies find their way to the CM platform. Whether it’s VAT reminders per SMS, One Time Passwords for authentication during login processes or citizen SMS alerts.

CM seamlessly integrates mobile applications at government institutions making it possible for public bodies to interact and communicate with citizens on their mobile phones.

  1. Modernization
    We already live in a ‘mobile only’ world. This sends a clear signal to governmental institutions for digital and mobile acceleration.
  2. Cost reduction
    SMS reminders result in reduced paper waste: reminders mean fewer letters being posted from administrative offices chasing payments.
  3. Cross-border mobility
    Citizens are world travelers, while most governmental services unnecessarily are only offered offline. Basic public services have been proved to be processed much more efficient and quicker by activating eGovernment and mGovernment.

How governments can benefit from our platform

Secure login eGov services

Citizens value the easy and fast usage of online and mobile services of public bodies. Often these portals comprehend personal information such as names, birth dates and addresses. Implement authentication solutions such as One Time Password to secure this data.

Furthermore, all European governments need to be able secure identification of citizens online. iDIN is an example of a fast and secure Dutch online identification method. In Belgium Itsme is an example of a local app that allows Belgians to safely and easily confirm their identity online.

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Mobile OTP message

Local payments

In most countries citizens pay taxes, parking fines and passport renewal costs to the Central government. Cash transactions have made room for card payments and innovating payment methods. Everyone wants to make payments in a way that is familiar and convenient to them.

This is why CM offers all payment solutions from a platform. By offering the complete package of payment methods that citizens regularly use, you increase the feeling of security, security and convenience when making payments to the government.

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local payments

Crisis communication

In case of an local or nationwide emergency you want to inform citizens as quickly as possible. An effective method to reach a large population is by using SMS, Voice, Push or Hybrid notifications (Push with SMS fallback).

CM offers all mobile notification methods. For example the Dutch national police force have the option to send a ‘ Citizens Alert’ via SMS to ask the public to be aware in case of a missing person or criminal incident.

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SMS gateway

Reminders as a service

In most countries elections find place every few years. Expensive television slots, radio spots and flyers; political parties do everything during election time to get into contact with their voters. Voters are most productive and thus most contactable on their mobile phones.

Democratic Alliance (DA) is a South African political party and believe that mobile is the way forward. This party interacts with and mobilize voters by using the CM platform. CM offers for these purposes SMS campaigns and Voice messages.

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SMS gateway

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Why other government agencies trust CM

Dutch National Police Force

‘Citizens Alert’ is a partnership between the Dutch police, local authorities and the Dutch citizens. In the case of a missing person or another incident, the Dutch police can send a SMS to ask citizens to be aware. This has led to a drop in crime rates and an increase in the recovery of missing persons.

Democratic Alliance

Political party Democratic Alliance (DA) in South Africa has chosen CM’s Hybrid messaging solutions to interact with voters, campaigners and to secure its IT infrastructure with One Time Passwords through SMS and Push.

Dutch Ministry of Foreign Affairs

During times of emergency the Dutch Ministry of Foreign Affairs uses CM’s platform to send a SMS alert to its citizens abroad. One example were the Bangkok riots. In that case the Dutch government sent a SMS alert to Dutch travelers in Thailand to warn them and to advise to avoid the city center.

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