Prolong the customer journey in Travel & Hospitality

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WHY DO OTHERS IN TRAVEL & HOSPITALITY CHOOSE CM?

More and more consumers turn to their smartphone when planning their trip. The possibilities of mobile are recognised by many tour operators, travel agencies, airline companies and hotel chains. But how can you use these possibilities for personal interaction with the consumer? And how can you use the available data to increase retention and benefit from all cross-sell chances?

CM offers many solutions to increase your revenue, enrich the customer experience and lift customer satisfaction. Our sector specialist is here for you with a custom advice on how to stay ahead of your competition.

  1. Grow your revenue
    Inform your customer about the possibilities for a room upgrade, local excursions of seat reservations and make payments as easy as can be.
  2. Enrich the customer experience
    Send your customer real-time information about his journey and make sure he always has all neccessary documents on him by sending these to his phone.
  3. Improve customer satisfaction
    Wherever your customer is, he expects you to be in reach anywhere and anytime. Accessible and efficient customer service for higher brand engagement and customer retention.

WHAT DO OTHERS IN THIS SECTOR USE CM FOR?

Involvement

Offer valuable information to your customer about his destination, actual travel information, reservation notifications and payment reminders.

More about SMS en Push

Customer satisfaction

Be available at any place and time, including online platforms, so you can solve any customer issue before, during and after his travel.

More about GIN

Upselling

Offer information about room upgrades, excursions or reastaurants to offer the possibility for upselling during the customer's vacation.

More about CM Payments

Customer retention

Increase the interaction with the customer through loyalty programms. This way you won't only increase brand involvement, but also the reach of your marketing campaigns.

More about SMS Campaigns

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