Twitter handles over 500 million tweets per day. Get in touch with your audience and start a conversation.
Twitter is a channel supporting two way communication with your customers. Good customer service is for the world to see.
Twitter for Business can be utilized to send personalized and thoughtful responses to support & gain feedback from customers.
Twitter is all about what's happening in the world right now and provides the opportunity to be in direct contact with other Twitter users through public and private messages.
This makes Twitter a great place to handle customer feedback publicly and show the quality of your service.
Improve customer service and communication
Stay on top of your game by monitoring your competitors
Promote your brand and ensure long-term success
Get access to all messaging channels available through the CM.com platform
Connect them all in one interface and deliver superior experiences
Use our Business Messaging API to integrate Twitter into your own software
Benefit from built-in features like quick replies, chatbots, and send rich media
We can guarantee the delivery of your message with a fallback to SMS
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.Read more
One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.Read more
Counts the number of unique users you engaged with messages in a calendar month
Best option for multiple messages to a limited set of users
Use Cases: newsletters, daily updates
Counts the amount of 24-hours window messages to a unique user
Best option for chats with customers with a clear start and end point
Use Cases: customer support, Q&A, conversational bots
Counts all inbound and outbound messages to applicable channels
Best option for single messages with limited responses
Use Cases: notifications, reminders, marketing
Discover your customers favorite communication channels.Check Channel Advisor
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