Twitter for Business

Start Your Twitter Conversations Today•

Use Twitter as a stage for your products and services. Spread your message, promote your business and grow your audience.

A Network of Targeted Users

Twitter handles over 500 million tweets per day. Get in touch with your audience and start a conversation.

Deliver Real-Time Customer Service

Twitter is a channel supporting two way communication with your customers. Good customer service is for the world to see.

Personalized Communication

Twitter for Business can be utilized to send personalized and thoughtful responses to support & gain feedback from customers.

Twitter is all about what's happening in the world right now and provides the opportunity to be in direct contact with other Twitter users through public and private messages.

This makes Twitter a great place to handle customer feedback publicly and show the quality of your service.

Improve customer service and communication
Stay on top of your game by monitoring your competitors
Promote your brand and ensure long-term success

Access All Channels

Get access to all messaging channels available through the CM.com platform

One Dashboard

Connect them all in one interface and deliver superior experiences

One API

Use our Business Messaging API to integrate Twitter into your own software

Built-in Features

Benefit from built-in features like quick replies, chatbots, and send rich media

Channel Fallback

We can guarantee the delivery of your message with a fallback to SMS

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

From € 109

per month

Monthly Active Users

Counts the number of unique users you engaged with messages in a calendar month
Best option for multiple messages to a limited set of users
Use Cases: newsletters, daily updates

From € 79

per month

Conversations

Counts the amount of 24-hours window messages to a unique user
Best option for chats with customers with a clear start and end point
Use Cases: customer support, Q&A, conversational bots

From € 79

per month

Messages

Counts all inbound and outbound messages to applicable channels
Best option for single messages with limited responses
Use Cases: notifications, reminders, marketing

See Full Price Overview

Communication Channel Advisor

Discover your customers favorite communication channels.

Check Channel Advisor

Get Inspired

May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.

Sep 27, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.

Aug 24, 2022 • Instant Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support. Let's have a look at how this messaging channel is ideal for growing businesses looking to stay ahead of the competition.

Jun 19, 2022 • Instant Messaging

What Is Google’s Business Messages, Google's Mobile Conversational Channel?

Google’s Business Messages launched in 2017 and has been gaining traction over the past couple of years. With desktop emerging in 2021, it's a great solution for businesses and customers to interact directly from their Google My Business listing. We’ve broken down everything you need to know about Google's Business Messages to prepare you for this new addition to your omnichannel toolkit.

Jun 09, 2022 • Instant Messaging

Scale Your Business Communications With an SMS API Integration

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

Jun 07, 2022 • Instant Messaging

How to Improve Customer Service With Google’s Business Messages

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.

Jun 02, 2022 • Instant Messaging

Why SMS Is Just as Relevant as Ever

When the first text was sent in December 1992, no-one would have predicted how popular SMS would become. In 1993, Nokia introduced its first mobile phone with an SMS feature, but owning a mobile phone was still relatively unusual. Fast forward through the next decade and SMS’s popularity exploded, with the lack of full keyboards on the handsets of the time being overcome with linguistic innovations such as ‘textspeak’.

Jun 01, 2022 • Instant Messaging

How to Choose Between Different Messaging Channels?

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?

Is this region a better fit for you?

Start Your Twitter Conversations Today•

Use Twitter as a stage for your products and services. Spread your message, promote your business and grow your audience.

Discover What Twitter Can Do for Your Business

A Network of Targeted Users

Deliver Real-Time Customer Service

Personalized Communication

Expand Campaign Reach & Brand Reputation

Use CM.com as Your Twitter for Business Provider

Get Access to Twitter for Business via Our API or Software

Business Messaging API

Mobile Service Cloud

Pick the Pricing Bundle that Fits Your Needs

Communication Channel Advisor