Customer Support in Breda (NL)
For our Technical Support team in Breda, the Netherlands (HQ), we are looking for flexible 24/7 Technical Support Representatives with excellent communicative skills, the proficiency to speak and write Dutch and English on a professional level and quick thinking. Do you have what it takes to join our Network Operations Centre?
A day in the life
Today, your day as a 24/7 Technical Support Representative at CM starts with a quick catch-up with your colleagues from the night shift. It’s been a calm night, but a technical problem of a large bank, needs our attention today. You monitor all traffic to and from that bank and can conclude none of our customers are affected by this glitch.
The Support team answers all of our customers’ questions about their mobile solutions and solve any issue they might have. As 24/7 Technical Support Representative, your job involves supporting our customers in their success but mainly focuses around monitoring our complete infrastructure. From problem identification to full resolution, you will own and manage your cases over the phone, Skype, via e-mail and chat. When needed, you will transfer your cases to your colleagues, all over the world, involve experts or escalate to CM’s IT, development or product teams.
If you are able to communicate in Chinese, you can also be of help to CM by supporting our Chinese customers and you will help us to offload the support work during APAC non-office hours (which is the day time in the Netherlands). We have CM offices in Hongkong, Shanghai, Shenzhen and Beijing. You understand that our Chinese customers are demanding and have high expectations about our service and you managed to keep them happy.
As our innovative product portfolio grows and changes quickly, you actively keep yourself informed of updates that are relevant for our customers.
What we offer
CM’s application procedure
Do you recognise yourself in this description? And do you believe you will fit in and feel comfortable with our business culture?
Please apply by following these steps:
Agree with our proposal? Last step is signing the employment contract: welcome at CM!
As CM's recruiter, I am curious about what you are good at and what makes you a happy employee. Together with you I will explore your possibilities within our company. For more company information, please visit our website: www.cm.com or contact me for more information and a confidential chat via +31(0)76 5727000.
I look forward to receiving your application!
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