Setting New Standards in Customer Experience•

Instantly connect with your customers and outperform their growing expectations with our conversational software.

hero homepage large

TRUSTED BY COMPANIES WORLDWIDE

cm.com circuit zandvoort
hardwell
bmw group
bmw
mini cooper
coca cola
mediamarkt
takeaway.com
cordaid
foodbag

Optimize the Entire Mobile Customer Journey

Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to perfect your customers' experience on their favorite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.

Show Industry Solutions

Create Personal Experiences That Last

  1. Engage With Customers

  2. Reach Your Audience

  3. Automate Customer Contact

  4. Personalize Your Message

  5. Monetize Conversations

mobile service cloud engage with customers

Engage With Customers

Make it easy for your customers to get the best service across channels.

Dive In

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

Dive In
conversational ai cloud automate customer service

Automate Customer Contact

Empower your customers to get personalized service experiences whenever they want.

Dive In
mobile marketing cloud personalize messages

Personalize Your Message

Unlock your customer data and automate your mobile marketing.

Dive In

Monetize Conversations

Create commercial opportunities at every conversational touchpoint.

#1 Software Suite for Conversational Commerce

Founded in 1999

More than 20 years of experience

Global Focus

Local presence in 20 countries

Licensed PSP

Licensed Payment Service Provider

24/7 Support

Global monitoring & support

Listed Company

Listed at Euronext Amsterdam

RECOGNIZED AND ACCREDITED BY

juniper research
future digital awards
451 research
gartner
frost & sullivan
idc
gsma
iso 9001
Payment Service Directive (PSD)
PCI DSS Compliancy

Let’s Make Your Customers Happy

Raise your customer experience to an industry-defining mobile standard using our software. Sign up today and turn those happy returning customers into brand ambassadors.

Get StartedContact Us

Latest Articles

Jan 25, 2022 • Customer Experience

How to easily digitize insurance with smart solutions

Consumers are not yet used to handling insurance matters online and mobile, yet they prefer it. This means that insurers need to be accessible everywhere and at all times, but they are not yet responding to this sufficiently. KPMG's research among 70 executives of international insurers shows that they know this all too well. They expect to lose a large portion of their sales to InsurTech or FinTech companies. However, this is easy to avoid without shaking up the entire IT landscape. With CM.com's intelligent solutions, insurers can easily and quickly take steps towards digitalization. In this blog, you can read which steps.
Jan 21, 2022 • Mobile Service Cloud

How To Create Customer Support Content That Rocks

Customer service isn’t just about solving any problems customers have, it’s about making the journey from web surfer to loyal customer as easy as possible. Having all your potential customer’s questions answered before they’ve asked them is the smartest way to do this.
Jan 17, 2022 • Mobile Service Cloud

Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty

Some believe that you can earn loyalty by ‘delighting’ customers. Some say a ‘positive emotional experience’ works best. Others say we shouldn’t use the term loyalty at all, because it’s misleading, and no one can ever really be ‘loyal’ to a brand anyway. Is the truth out there?
Jan 17, 2022

WhatsApp Business: Pricing Changes for 2022

Starting the first of February, 2022, WhatsApp will change its pricing model. The new model will be conversation-based. Let's find out what that means for you!
Jan 13, 2022 • Mobile Service Cloud

Prepare For Hyper-Personalization

Today, a brand-new customer rules the marketplace. And from product to service to sales, they want their experience to be as personal as can possibly be.
Jan 10, 2022 • Chatbots

Six Ways to Show More Empathy in Service Conversations

Customer Service has always been about (not surprisingly) the customer. Are tech, big data, AI, and automation changing this? No! It will always be about the customer. Even when you're automating a lot, you cannot forget the human touch. For customer service agents, empathy is one of the most important skills. We give you six tips to help your team have more empathic service conversations.
Jan 05, 2022 • Mobile Service Cloud

The Strategy of Customer Service Channels for eCommerce

The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention.
Dec 23, 2021 • Platform

Platform Updates: December 2021

Every day, over a hundred developers work hard to improve the CM.com platform. In this update, you can read everything about the latest changes.
Dec 16, 2021 • Chatbots

5 Use Cases of a WhatsApp Bot

With around 2 billion active users in more than 180 countries, WhatsApp is a prolific communication app that is primed for business use. The WhatsApp chatbot – or bot – in particular, is a valuable communication tool for businesses when implemented effectively. Here’s a look at five use cases for the WhatsApp bot.
Global
CM.com logo +31 (0) 76 572 70 00

Is this region a better fit for you?

Go
RCS
Apple Business Chat
Whatsapp
WhatsApp
Scan & chat
Scan the code with your mobile phone to start chatting or use WhatsApp Web