From Conversation to Conversion
Empower your Marketing, Sales and Customer Service with our communications and payments platform. Consumers expect real-time contact and personal interaction from businesses. Respond to these customer needs and automate and personalize your customer interaction on mobile through their favorite channel, such as WhatsApp, Apple Business Chat, SMS and Voice.
Blended with our seamless payment capabilities you’ll drive sales, gain customers and be able to offer your customers a unique experience in order to exceed expectations.
#1 Cloud Software for Conversational Commerce
Conversational Commerce
Our Customers
Informing Customers About Their Order | Takeaway.com
Takeaway.com connects over 50,000 restaurants in 11 countries with millions of consumers. To effectively inform those consumers, they use SMS: the most reliable and fast way to reach everyone on their mobile phone.
"SMS is an easy choice to proactively inform consumers, and to avoid the need to contact and worry about their order. We can immediately inform the consumer via SMS that the order has been received.”
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Removing friction with a quick SMS to save time and money
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Informing consumers proactively to avoid the need to contact
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Ensuring the reliability and easiness to order online
ConnectedDrive & SMS Automation | BMW Group
Automated SMS messages are now used almost everywhere in the world in a wide range of applications around the connected vehicle. In cooperation with the BMW Group, CM.com takes care of sending SMS messages to the respective partner carriers of the ConnectedDrive services and monitors the functionality of the data transmission around the clock.
Before the journey begins, the customer can conveniently plan a route with their smartphone and have it transferred to the navigation device in the vehicle. The ConnectedDrive services offer drivers maximum connectivity and make travel planning more convenient and easier.
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The Best Customer Care and Support | Red je Pakketje
Delivery service Red je Pakketje puts the customer first by communicating proactively. Red je Pakketje receives all incoming messages from WhatsApp and Apple Business Chat in the CM.com Customer Contact dashboard, where their customer support team can answer all questions and offer the best customer service.
This reduces not only pressure on the customer service team, it also prevents long waiting times for the customer.
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Handling all conversations with the greatest ease
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Automating customer service
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Implementing quick replies and chatbots
A New Way to Order and Pay | The Tosti Club & Mobile Order
The Tosti Club offers its consumers a new and user-friendly way to order and pay for a sandwich on their own mobile phone. Customers send ‘order’ to The Tosti Clubs’ verified WhatsApp account, select and order their sandwich via the online menu and pay. As soon as the order and payment process are completed, the customer receives a confirmation and pick up time in the WhatsApp conversation.
Mobile Order simplifies the ordering and cashless payments process, optionally using WhatsApp app, Apple Business Chat or other (messaging) apps.
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Grow Conversion With Conversational Commerce
Start the Conversation
Build a positive customer experience when a product or service is purchased and provide an excellent customer service through the customer's favorite mobile channel.
Communication Platform
By starting the conversation via mobile channels such as WhatsApp, Facebook Messenger and Apple Business Chat, customers get corresponding profiles to be able to serve them best.
Payment Platform
The combination of cloud software solutions, direct access via APIs and our payment platform enables companies and brands to offer their customers a unique customer experience.
Why Customers Use Our Platform
“We have been working together with CM.com for years now and we have never had any issues with regards to SMS or Voice. When did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.”
Sander Kole, Director IT at Takeaway.com
"Shopping can be done anytime, at any place, and purchases will be delivered to your doorstep or wherever you choose. Mobile Only, I firmly believe in that."
AH Tap to Go uses SMS Campaigns and Pages, identification with SMS, Payment SMS Notifications and mobile in-store payments.
Jan-Willem Dockheer, General Manager AH to go
"To better serve our fans and business supporters and to reward loyalty, you need to know who they are. That way you can approach everyone more effectively."
NAC Breda, football club in the Netherlands, uses the CM.com platform to interact with supporters and business relations.
Eric Matijssen, Commercial Manager at NAC Breda
Why CM.com?
The #1 Platform for Mobile Communication
Geo-Redundant Private Cloud Network
We ensure all customers profit from redundancy and high availability. Supported by in-house 24/7 Network Operations Center.
Iso Certified, GDPR Compliant
Providing an online infrastructure for communication and payments comes with great responsibility. Therefore ISO certificated and GDPR compliance is our top priority.
Gartner Cpaas Accredited Provider
CM.com is recognized as a Representative Vendor in May 2018 Gartner Market Guide for Communications Platform as a Service.
PCI-DSS Certified
Every year it's checked to make sure credit card data is stored safely in the online payment systems.
Work at CM.com
Fulfil your job with your own insights, skills and knowledge in an inspiring work environment. Flexible working hours, fresh lunch provided, and many opportunities for personal growth!
We are looking for a go-to-market CX and customer success specialist and builder who understands omnichannel customer experience, engagement to grow CM.com’s presence in the United States.
Read moreThis is an entrepreneurial opportunity to be our Digital Marketing leader and grow CM.com’s presence in Mexico, establishing our brand.
Read moreCX Company (Part of CM.com) is looking for an entrepreneurial Sales Manager for DigitalCX in Germany.
Read moreWe are looking for a go-to-market CX and customer success specialist and builder who understands omnichannel customer experience, engagement to grow CM.com’s presence in the United States.
Read moreThis is an entrepreneurial opportunity to be our Digital Marketing leader and grow CM.com’s presence in Mexico, establishing our brand.
Read moreCX Company (Part of CM.com) is looking for an entrepreneurial Sales Manager for DigitalCX in Germany.
Read more
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