Setting New Standards in Customer Experience•

Instantly connect with your customers and outperform their growing expectations with our conversational software.

Discover our productsTalk to sales
hero homepage large

TRUSTED BY COMPANIES WORLDWIDE

Optimize the Entire Mobile Customer Journey

Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to perfect your customers' experience on their favorite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.

Show Industry Solutions
annual report cover 2022

Annual Report 2022: Making every conversation count

Message from the CEO

“Thanks to the strength and diversity of our business in terms of its products, clients, and markets, CM.com has nonetheless been able to execute on its growth plan for the year.”

Read Annual Report 2022

Create Personal Experiences That Last

  1. Engage With Customers

  2. Reach Your Audience

  3. Automate Customer Contact

  4. Personalize Your Message

  5. Monetize Conversations

mobile service cloud engage with customers

Engage With Customers

Make it easy for your customers to get the best service across channels.

Dive In

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

Dive In
conversational ai cloud automate customer service

Automate Customer Contact

Empower your customers to get personalized service experiences whenever they want.

Dive In
mobile marketing cloud personalize messages

Personalize Your Message

Unlock your customer data and automate your mobile marketing.

Dive In

Monetize Conversations

Create commercial opportunities at every conversational touchpoint.

#1 Software Suite for Conversational Commerce

Founded in 1999

More than 20 years of experience

Global Focus

Local presence in 23 countries

Licensed PSP

Licensed Payment Service Provider

24/7 Support

Global monitoring & support

Listed Company

Listed at Euronext Amsterdam

RECOGNIZED AND ACCREDITED BY

Let’s Make Your Customers Happy

Raise your customer experience to an industry-defining mobile standard using our software. Get started today and turn those happy returning customers into brand ambassadors.

Discover our ProductsTalk to Sales

Get Inspired

Mar 21, 2023 • Conversational AI

Implementing Large Language Models and Generative AI, CM.com’s first features

Today CM.com has introduced a major release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.
Mar 21, 2023 • Marketing

Engagement where it matters: the CM.com take on conversational marketing … and how it’s changing

Look at most definitions of conversational marketing, and it’s not clear what all the excitement’s about. “Engaging customers through dialogue”, “interacting with people via real-time”, “two-way communication”, “putting the focus on interactions using social media messaging channels”. Isn’t that what marketers have been doing for years?
Feb 28, 2023 • Conversational AI

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.
Feb 17, 2023 • WhatsApp

WhatsApp Business Features to Boost Your eCommerce Business

WhatsApp Business gives business owners a presence on one of the world's most popular social messaging apps which allows them to communicate more effectively with their customers and help their businesses grow in the online marketplace. Here are just some of the features that have already made the WhatsApp Business Platform an essential part of people's eCommerce practices across the world.
Feb 02, 2023 • Chatbots

Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack

At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.
Jan 30, 2023 • RCS

Why You Need RCS to Boost Sales

RCS, or Rich Communication Services, is the latest evolution in text messaging, and it's well on its way to becoming the world's biggest messaging channel. There’s never been a better time to explore what RCS can do for your business.
Jan 17, 2023 • WhatsApp

Showcase Your Products With WhatsApp Business Product Messages

You might already be using WhatsApp Business as a communications channel for things like customer service, customer feedback, and marketing. However, what many people have yet to discover is the power of WhatsApp Product Messages as a highly innovative and effective way to boost your sales potential on one of the world's most popular online messaging channels.
Jan 16, 2023 • WhatsApp

How to Use WhatsApp Business for Service Automation

The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.
Jan 16, 2023 • WhatsApp

How WhatsApp Business Can Help With Abandoned Carts Recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
Global
CM.com logo +31 (0) 76 572 70 00

Is this region a better fit for you?

Go
RCS
Apple Messages for Business
Whatsapp
WhatsApp
Scan & chat
Scan the code with your mobile phone to start chatting or use WhatsApp Web