Setting New Standards in Customer Experience•

Instantly connect with your customers and outperform their growing expectations with our conversational software.

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CM.com Celebrates Launch of Generative AI Engine

CM.com Celebrates Launch of Generative AI Engine

Revolutionizing Customer Engagement

We are pleased to announce the successful launch of our innovative Generative AI capabilities. This release represents the latest advancement in our ongoing AI investment efforts. Read all about our new integrated Generative AI features.

Read the press release

Optimize the Entire Mobile Customer Journey

Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to perfect your customers' experience on their favorite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.

Show Industry Solutions

Create Personal Experiences That Last

  1. Engage With Customers

  2. Reach Your Audience

  3. Automate Customer Contact

  4. Personalize Your Message

  5. Monetize Conversations

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Engage With Customers

Make it easy for your customers to get the best service across channels.

Dive In

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

Dive In
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Automate Customer Contact

Empower your customers to get personalized service experiences whenever they want.

Dive In
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Personalize Your Message

Unlock your customer data and automate your mobile marketing.

Dive In

Monetize Conversations

Create commercial opportunities at every conversational touchpoint.

#1 Software Suite for Conversational Commerce

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Founded in 1999

More than 20 years of experience

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Global Focus

Local presence in 19 countries

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Licensed PSP

Licensed Payment Service Provider

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24/7 Support

Global monitoring & support

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Listed Company

Listed at Euronext Amsterdam

RECOGNIZED AND ACCREDITED BY

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future digital awards
451 research
gartner
frost & sullivan
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iso 9001
Payment Service Directive (PSD)

Let’s Make Your Customers Happy

Raise your customer experience to an industry-defining mobile standard using our software. Get started today and turn those happy returning customers into brand ambassadors.

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Get Inspired

facebook-chatbot-1
Sep 22, 2023 • Chatbots

Chatbots in Action: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
live-boost-online
Sep 21, 2023 • Ticketing

6 Methods to Encourage Your Museum or Park Visitors to Buy Their Ticket Online

In an era where online convenience is becoming the new standard, many visitors still choose to buy their tickets at the entrance. This is unfortunate, given the many advantages of online ticketing for both visitors and the museum or park itself. Think about avoiding lines, generating extra income, and gathering more information. But how can you increase the use of online ticketing? That can still be a challenge, which is why we've compiled six ideas for you.
instagram-chatbot
Sep 13, 2023 • Chatbots

Chatbots in Action: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
chatbot-customer-experience
Sep 08, 2023 • Chatbots

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.
messaging-fraud-and-prevention-for-businesses
Sep 06, 2023 • Instant Messaging

A2P Messaging Fraud and Prevention for Businesses

Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
how-to-protect-your-customers-against-a2p-messaging-fraud
Sep 06, 2023 • Security

How to Protect Your Customers Against A2P Messaging Fraud

Protecting your data, and the data of your customers, is top priority for most modern companies. And it should be! Now that A2P (application-to-person) messaging is bigger than ever, A2P messaging fraud is also on the rise. As a business, you can protect yourself against threats by implementing certain security measures, but you're not the only target. Criminals will also attempt to scam or deceive your customers! Let's take a look at the types of A2P messaging fraud your customers can face, and what measures can be taken against them.
The Software Debate: CPaaS vs Saas
Sep 05, 2023 • Messaging

The Software Debate: DIY, CPaaS, or SaaS?

Every business wants to communicate with its customers, whether for marketing, support, or operational purposes. But to do so, you'll need a way to get in touch with your customers- a communications platform. You can build software from scratch, integrate third-party software into your own systems, or implement new software all together. Are you still pondering the correct approach for your business? Then let's figure it below!
digitalizacion-administracion-publica-y-educacion
Aug 30, 2023 • Conversational AI

How to Use AI to Improve Customer Service?

Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of AI for Customer Service in this blog.
Jouw festival als eyecatcher
Aug 27, 2023 • Customer Experience

Your event as a showstopper: 7 futureproof trends to jump on

In the overcrowded event industry, it's getting tougher to keep your ticket sales going strong. The competition is huge, and everyone's targeting the same audiences. Chances are that a festival with empty lineups and expensive tickets won't survive five years from now. Invest in your brand, innovate, and stand out – that's the only way to build a solid foundation for the future. We've got 7 trends for you to hop onto and make sure you're ready for what's to come.
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