Reach customers via their preferred messaging channels with Business Messaging. Operate from one platform via WhatsApp, SMS, Facebook Messenger, and more.
The step from conversation to conversion is made by adding innovative payment solutions like Google Pay and Apple Pay to the conversation.
A Customer Data Platform is required to enrich, personalise, and automate conversations. Store all data and use a smart bot for personal conversations.
Verify the identity of users using the latest identification and authentication solutions with all levels of security. Keep the process simple and efficient.
As the official Conversational Commerce Partner of Formula 1 Heineken Dutch Grand Prix 2020, CM.com will exclusively handle ticket sales for the Grand Prix of the Netherlands at the Zandvoort Circuit.
In addition, CM.com will handle the payments during the event. And prior to the event, CM.com will optimize the overall fan experience through efficient communication via Mobile Messaging and other messaging channels.
Communicate with billions of customers by connecting to the WhatsApp Business API.
By creating a presence with a verified WhatsApp account, brands worldwide can connect and build personal relationships with their customers.
Enrich customer care, exceed expectations.
The way consumers interact with brands is changing; they search, compare, and buy on their mobile phones. Companies as well as their customers increasingly look for more efficient and customer-friendly ways to communicate with each other through mobile channels.
Conversational Commerce allows you to have rich conversations with your customer on mobile, without any technological barriers. With Conversational Commerce, you can be exactly where your customers are.
Conversational Commerce means communicating with your customer on all popular messaging channels, combined with data tools and payment solutions for the optimal customer experience. The basis of Conversational Commerce is allowing customers to contact businesses and finish the path-to-purchase within their favourite messaging channel.
To implement it, you need a smart combination of messaging channels, voice solutions, and innovative payment methods. This is where CM comes in: We enable companies to communicate with their customers in the most efficient way.
Take your next step into Conversational Commerce.Learn how
Decrease your customer acquisition costs by digitizing the contract phase of your sales process, implementing frictionless payment methods and securing the identification of your customer.Learn more
"Shopping can be done anytime, at any place, and purchases will be delivered to your doorstep or wherever you choose. Mobile Only, I firmly believe in that."
AH Tap to Go uses SMS Campaigns and Pages, identification with SMS, Payment SMS Notifications and mobile in-store payments.
Jan-Willem Dockheer, General Manager AH to go
“For years now, we have been sending text messages through CM’s platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery.”
Sander Kole, Technology Director at Takeaway.com
"To better serve our fans and business supporters and to reward loyalty, you need to know who they are. That way you can approach everyone more effectively."
NAC Breda, football club in the Netherlands, uses the CM.com platform to interact with supporters and business relations.
Eric Matijssen, Commercial manager at NAC Breda
We ensure all customers profit from redundancy and high availability. Supported by in-house 24/7 Network Operations Center.
Providing an online infrastructure for communication and payments comes with great responsibility. Therefore ISO certificated and GDPR compliance is our top priority.
CM.com is recognized as a Representative Vendor in May 2018 Gartner Market Guide for Communications Platform as a Service.
Every year it's checked to make sure credit card data is stored safely in the online payment systems.
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