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Setting New Standards in Customer Experience.

Instantly connect with your customers and outperform their growing expectations with our conversational software.

Engage With Customers
Reach Your Audience
Automate Customer Contact
Personalize Your Message
Monetize Conversations

engage with customers mobile service cloud

Engage With Customers

Make it easy for your customers to get the best service across channels.

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

automate customer service conversational ai cloud

Automate Customer Contact

Empower your customers to get personalized service experiences whenever they want.

personalize your message mobile marketing cloud

Personalize Your Message

Unlock your customer data and automate your mobile marketing.

Monetize Conversations

Create commercial opportunities at every conversational touchpoint.

Founded in 1999

More than 20 years of experience

Global Focus

Local presence in 20 countries

Licensed PSP

Licensed Payment Service Provider

24/7 Support

Global monitoring & support

Listed Company

Listed at Euronext Amsterdam

Latest Articles

How to Make Your SMS Strategy Succeed

Nov 30, 2021 • SMS

So you wish to set up a SMS strategy for your business? Not a bad idea, considering the 5.1 billion people around the world who are subscribed to mobile services. That's a whopping 67% of the global population within your reach with this powerful communication tool.

Why Microsoft Teams Direct Routing Is the Must-Have Solution for Your Business

Nov 29, 2021 • Voice

Microsoft Teams has become a staple of the business world. Part of its boost in popularity is thanks to the fact that working from home became the norm in recent times. That it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles our internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?

The Seven Essential Conflict Resolution Skills for Customer Service Representatives

Nov 22, 2021 • Mobile Service Cloud

People typically buy from you because of your note-worthy product, service, or brand reputation. In contrast, they most frequently stop buying from you because of poor customer service.

5 Benefits of Google's Business Messages

Nov 19, 2021 • Mobile Service Cloud

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

CM.com Acquires Appmiral to Expand the Customer Experience With Festival & Event Apps

Nov 09, 2021 • Ticketing

We’re delighted to announce that, at the beginning of November, CM.com acquired mobile festival & event app platform company, Appmiral. By joining forces, Appmiral and CM.com can fortify a common goal: to take visitors’ experiences to the next level through cutting-edge mobile and ticketing technologies.

Stop Annoying Your Customers: How Digital Signing Improves Customer Experience

Oct 29, 2021 • Sign

The creativity of your adverts, the design of your website, and the personal touch of your sales team all contribute to your customers’ experience. Providing a great experience helps generate more customers and more revenue. So, when the customer is willing to sign, it just doesn't make sense to deliver a poor experience.

How Well Do You Know Your Supporters?

Oct 29, 2021 • Customer Data Platform

Sports marketing is a fast-paced, dynamic discipline. So how do you cut through the noise and keep your supporters engaged for the long haul?

Platform Updates: October 2021

Oct 27, 2021 • Platform

Every day, over a hundred developers work hard to improve the CM.com platform. In this update, you can read everything about the latest changes.

Chatbot vs. Live Chat: which is right for you?

Oct 12, 2021 • Mobile Service Cloud

Chat is quickly becoming many customers’ favorite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

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