Talk to your customers through SMS & Voice. Send your customers notifications, alerts & more at the times they need it most. Use marketing campaigns to inform about special offers. Enrich every step in the customer journey.
Effortless communication through your customers' favorite apps: WhatsApp, Apple Business Chat, Facebook Messenger & more. Provide your customers with on-the-go access to your customer support. Combine all in one platform to easily switch between apps
Grow your business by giving your customers the best payment experience. Accept payments from all over the world. Ease payment processes for online and offline stores with innovative payments solutions that meet the needs of your customers.
Every type of specialized solution your business could need. Provide secure access. Authenticate and identify your customers. Provide tickets for events with your own ticketing shop. Augment your marketing with a Customer Data Platform.
Gain access to all your customers' favorite channels, like WhatsApp, Apple Business Chat, Facebook Messenger, and more. Communicate with billions of customers.
You can combine all channels into one interface so you can easily switch between channels. With Chat Apps, you also benefit from extra built-in features, like quick replies and rich media.
Discover all the possibilities for your business.Read more
Mojo Concerts B.V. and CM.com introduced a new way of paying at Lowlands: Mobile Order.
Eric van Eerdenburg, Director of Lowlands: "CM.com brings the ease of payment to our app and thus directly to the visitors. No queues at the cash registers, but ordering where you want whenever you want, and then picking up the order using a QR code. It hardly gets any easier for the visitor, but also for us as an organizer."
A user-friendly solution for the visitor and the organizer
Simplified ordering process
Payments process is directly integrated into the app
To prevent black market trading by fraudulent accounts, we introduced a new way of ticketing for the Formula 1 Dutch Grand Prix.
By combining ticketing with authentication and data solutions, we were able to ensure that only legitimate buyers could acquire tickets.
This ensured a safe, easy and secure ticketing process in which we prevented tickets from ending up on the black market, and prevented fans from missing out.
Smart use of a combination of ticketing, authentication & data
Preventing fans from missing out
Ensuring a safe, easy and secure ticketing process
Verifying customers' identities used to take about 20 minutes for mobile telephony subscriptions. We reduced this process to 3 minutes by using the customer's mobile phone to authenticate their identity.
Verification starts via SMS/QR code. The customer pays €0.01 via iDEAL to verify their bank account number and shares validated personal information via iDIN. All on their mobile phone.
Reduced the purchase process from 20 minutes to 3 minutes
A higher customer satisfaction and lower pressure on staff
Lower invasion of privacy
Compliant with AVG/GDPR
Decrease your customer acquisition costs by digitizing the contract phase of your sales process, implementing frictionless payment methods and securing the identification of your customer.Learn more
"Shopping can be done anytime, at any place, and purchases will be delivered to your doorstep or wherever you choose. Mobile Only, I firmly believe in that."
AH Tap to Go uses SMS Campaigns and Pages, identification with SMS, Payment SMS Notifications and mobile in-store payments.
Jan-Willem Dockheer, General Manager AH to go
“For years now, we have been sending text messages through CM’s platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery.”
Sander Kole, Technology Director at Takeaway.com
"To better serve our fans and business supporters and to reward loyalty, you need to know who they are. That way you can approach everyone more effectively."
NAC Breda, football club in the Netherlands, uses the CM.com platform to interact with supporters and business relations.
Eric Matijssen, Commercial manager at NAC Breda
We ensure all customers profit from redundancy and high availability. Supported by in-house 24/7 Network Operations Center.
Providing an online infrastructure for communication and payments comes with great responsibility. Therefore ISO certificated and GDPR compliance is our top priority.
CM.com is recognized as a Representative Vendor in May 2018 Gartner Market Guide for Communications Platform as a Service.
Every year it's checked to make sure credit card data is stored safely in the online payment systems.
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