CM.com is the AI-powered engagement platform that takes you from “Who are you?” to “We’ve got you covered” through smarter and more personal engagement across every channel.
From automation to insight — use built-in AI to understand, predict, and act. No code needed, just your goals.
Talk, serve, and sell through messaging, voice, email, and payments. Everything works together in one seamless platform designed to grow with your ambitions.
Protected by top security standards, fully GDPR-compliant, and trusted by industries with the highest regulations worldwide.
Every great relationship starts with understanding. CM.com connects your customer data from every touchpoint — from website visits to support chats and past purchases.
You get a clear, real-time view of who your customers are and what they care about, so you can engage with insight and empathy.
💡 See the full picture of every customer, without data silos.
Create conversational experiences, personalize interactions, and automate customer journeys using real-time data.
At the core is HALO, our Agentic AI engine. You can build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.
✨ From idea to working AI agent — all by using your own words.
Your customers move freely across moments and channels — from a support question to a purchase, from a booking reminder to a personalized offer.
CM.com brings every interaction together into one seamless experience. Wherever the journey starts and wherever it continues, the context stays with it.
AI learns from every step, so each interaction feels more relevant, more helpful, and more natural than the one before.
🔁 Engagement that adapts: across channels, across moments, and with every customer.
Collect and unify customer data in one place. Use real-time insights to create more relevant, personal experiences at every touchpoint.
Connect with customers on any channel (WhatsApp, SMS, RCS and more) using one simple API that keeps the experience consistent.
Offer secure and flexible payment options that fit your customer’s journey. Make every transaction smooth and trusted.
Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
Manage every customer conversation in one inbox. AI helps your team respond faster and more personally across every channel.
Sell, manage and validate tickets in one system. Make the ticket experience smooth for both your visitors and your team.
Marketing, commerce and service can’t work in isolation. CM.com unites teams, data, and channels to create connected customer journeys — across every touchpoint, in every moment.
Work smarter with connected data and AI-powered campaigns
Your customers expect relevance, not repetition. With CM.com, you can use real-time insights to personalize communication, automate campaigns, and build journeys that connect — across every moment and channel.
From message to payment in one continuous flow
Customers don’t see steps — they see experiences. CM.com helps you remove friction from the buying process by combining communication, automation and payments in one seamless flow that’s fast, intuitive and human.
Personal service, even at scale
Your customers just want to be helped, no matter the channel or team. Manage all conversations in one inbox. Let AI assist with prioritising, suggesting, and responding so your service stays fast and personal.
Send personal campaigns, real-time updates and offer smooth checkout on every channel.
Automate communication, improve service and stay compliant in every customer interaction.
Support users at scale, automate conversations and onboard faster without losing quality.
Sell and scan tickets, share live updates and personalise every step from booking to entry.
Gifty, our chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalised advice. This way, we can swiftly address any inquiry, even during December, our busiest month.
We have been working together with CM.com for years now and we have never had any issues with regards to SMS or Voice. When did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.
We choose to recruit new Domino’s employees via WhatsApp, because it is the most popular channel for our target group. The integrated chatbot gives a personal feeling and connection to our brand. By a small sample, we learned that applying via WhatsApp is easier and quicker than traditional methods.
The process with CM.com went very smoothly. Fast switch. Easy contact. It does what it's supposed to do! That's why I'm so happy with our cooperation. We actually have as little contact as possible, which means it's going well.
With CM.com, marketing, communication, branding, pre-sale and regular sales are completely connected. In the past, we worked with exports and imports, but now I no longer have to worry about the risks of using different systems.
Telecom, WhatsApp, Meta & Google integrations
In-house acquiring & payment processing
Compliance, ISO, and regulatory excellence
Recognized by Juniper as an industry leader
Intelligent automation across the entire platform
See what smarter engagement looks like
Book your personalized demo and discover how our AI-powered Engagement Platform helps you engage every customer — personally, efficiently and at scale.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
Start building better relationships with the platform made for meaningful moments.
More and more consumers are opting for flexibility at checkout. Consequently, installment payments - also known as Buy Now, Pay Later (BNPL) - are growing rapidly in popularity. This model allows consumers to receive products or services immediately and pay later (or in installments). Convenient for large or unexpected expenses, and attractive because of immediate ownership with no immediate cost.
Fraud is, and will always be, a serious threat to the financial services industry. As digital banking, fintech platforms, and online transactions grow, so do the tactics of cybercriminals looking to exploit vulnerabilities. Do you provide financial services? Then it's important to remain vigilant - not only to protect your own data and accounts, but also those of your customers. Clear, secure, and verified communication can be a powerful tool in the fight against fraud.
Debt collection can be a tough industry. Outstanding, late, or unpaid debts are tricky to manage and solve, and strict (security) regulations make the work complicated. On top of that, the industry has a reputation problem - many consumers see debt collectors as aggressive or unapproachable. But how does one make debt collection more efficient, more transparent, and more consumer-friendly?
Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.
You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
It still seems to be in the future, but Wero will soon replace local European payment methods. In several countries, Wero has already been introduced, such as in Germany, France and Belgium. The Netherlands will follow soon. What is Wero and what can you as a consumer or merchant expect from this new payment method?
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
A contemplation on CM.com in the era of AI Agents.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
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