The CM.com Story
Together we are part of people's lives
Be part of it
Today, people all over the world are connected. All day, every day. Imagine that you, as a business, could be part of their lives. Constantly searching for ways of connecting people with each other is what drives us. That’s where we come in: our mission is to make life easier, safer and more beautiful.
CM.com provides this connection via messaging channels, a customer data platform, interactive voice solutions and Europe’s most innovative payment methods. Regardless of channel or device.
Be exactly where your customers are
Businesses as well as their customers are looking for more efficient and customer-friendly ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all popular messaging channels, a customer data platform and payment solutions. It allows customers to contact businesses and finish the purchase to pay within their favorite messaging channel. Have rich, efficient and customer centric conversations with your customer on a mobile device, without any technological barriers.
Continuous innovation shaping the future
We’re driven by the vision that all communication will shift to mobile. Therefore, we continuously build on our private cloud platform shaping the future of Conversational Commerce. The core of our network is built with our in-house development team the last 20 years.
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Geo-redundant private cloud network
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ISO certified, GDPR compliant
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Gartner CPaaS accredited provider
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PCI-DSS certified
It all started with 1 SMS
The story of CM.com started back in 1999, with this one message: “Will you join me at Highstreet?”. This was the SMS Gilbert Gooijers sent to Jeroen van Glabbeek. Starting out as Club Message, co-founders Jeroen and Gilbert introduced sending SMS messages to groups in 1999. This was used to inform visitors of discotheques in the Benelux on guest DJs, time-tables, contests, discounts and more weekend news; right on the exact moment it matters for the visitor.
The mobile customer journey
More and more consumers start and end their search on their mobile phone. So now that the mobile phone plays an increasingly important role in the life of consumers, the success of companies depends on their mobile presence. Mobile holds more opportunities for companies than you may think. Find out how our platform can optimise the mobile customer journey during each phase.
Learn more
20 years later
Over the years, CM.com has changed as a business. We have evolved from an SMS services supplier to the full-service communication provider we are now. We strongly believe that technology exists to enhance people’s lives. Make them better, safer and easier. Nowadays, CM.com connects businesses to people and people to businesses via the telecom operators, worldwide payment providers and Messaging chat apps.
In the end, it’s all people business.
Regardless of what technology makes possible, we believe people make the difference. We believe in people. Using change to our advantage, adapt, stay agile and allow ourselves to fail and learn fast.
We’re convinced that when employees do what they enjoy, they get better at it. And then they have the most to offer customers, colleagues and CM.com. That’s why we give everyone the opportunity to grow in a direction that he or she has the most pleasure in; in his or her own way. Because even though we’re all equal, we’re definitely not all the same. It is precisely this diversity makes CM colorful.
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