About CM.com

CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience.

AWARDS & RECOGNITIONS

future digital awards
juniper research
451 research
gartner
frost sullivan
idc

CM.com at a Glance

CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities that drive sales, gain customers and increase customer happiness.

CM.com Facts

Breda, Netherlands

Full-time equivalent

Local presence

Euronext Amsterdam

Revenue 2023

Local Presence Worldwide

worls map offices
annual report 2024

2024 Key Figures

Total Gross Profit: € 83.1 million (+6%)

  1. € 33.7 million Annual Recurring Revenues (+6%)

  2. € 2,818 million total payments processed (+14%)

  3. 19.3 million number of tickets (+4%)

  4. 8.3 billion messages (+18%)

  5. 246.5 million voice minutes (-19%)

Annual Report 2024FY 2024 Key figures

BUSINESSES WHO TRUST IN US

takeaway.com
mediamarkt
bmw group
bmw logo
mini cooper
hellopaisa
radius
etam
cordaid
Tech & Security

Tech & Security

  1. 24/7 monitoring, virtual servers & high speed storage

  2. Privately owned cloud platform and software, developed in-house

  3. Guaranteed scalability, time to market, global redundancy

  4. ISO certified, GDPR compliant, PCI-DSS certified

Making Life Easier, Safer, and More Beautiful

sms highstreet club message

It All Started With 1 SMS

The story of CM.com started back in 1999, with this one message: “Will you join me at Highstreet?”. This was the SMS Gilbert Gooijers sent to Jeroen van Glabbeek.

Starting out as Club Message, co-founders Jeroen and Gilbert introduced sending SMS messages to groups in 1999. This was used to inform visitors of discotheques in the Benelux on guest DJs, time-tables, contests, discounts, and more weekend news; right on the exact moment, it matters for the visitor.

Read the CM.com Story
Work @ CM.com

Work @ CM.com

Fulfill your job with your own insights, skills, and knowledge in an inspiring work environment. Flexible working hours, fresh lunch provided, and many opportunities for personal growth!

We embrace a friendly and professional working environment and want to give you the freedom to shape your own job based on your skills and knowledge.

Do you have what it takes? Find out more about the team you should be part of.

See our open vacancies

Latest Articles

Successful Debt Collection With Consumer-Friendly Upgraded SMS
Apr 24, 2025 • Customer Experience

Successful Debt Collection With Consumer-Friendly Upgraded SMS

Debt collection can be a tough industry. Outstanding, late, or unpaid debts are tricky to manage and solve, and strict (security) regulations make the work complicated. On top of that, the industry has a reputation problem - many consumers see debt collectors as aggressive or unapproachable. But how does one make debt collection more efficient, more transparent, and more consumer-friendly?

Optimize Your Marketing Strategy with CM.com’s Voice Solution
Apr 24, 2025 • Voice

Optimize Your Marketing Strategy with CM.com’s Voice Solution

Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.

blog-ai-for-the-future
Apr 16, 2025 • CM.com

How to Build AI for the Future

You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.

Wero
Apr 10, 2025 • Payments

Wero Explained: The Future of Payments Across Europe

It still seems to be in the future, but Wero will soon replace local European payment methods. In several countries, Wero has already been introduced, such as in Germany, France and Belgium. The Netherlands will follow soon. What is Wero and what can you as a consumer or merchant expect from this new payment method?

blog-interview-halo-customer-service
Mar 20, 2025 • Chatbots

Chatting with the Near Future: AI's New Role in the Customer Experience

AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!

featured image agents of chance blog 2025  AI
Mar 13, 2025 • CM.com

Agents of Change

A contemplation on CM.com in the era of AI Agents.

blog-ai-agent-creation
Feb 27, 2025 • AI

How to Create AI Agents in Five Easy Steps

AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.

The maze of choices in the travel industry and how personalization can help
Feb 26, 2025 • Personalization

Hyperpersonalization Made Simple: Scalable, Self-learning & Fully Automated

More and more retailers and e-commerce companies are getting started with hyperpersonalization, and they have good reasons for it. After all, hyperpersonalization allows for true one-on-one interactions with customers, regardless of the size of your customer base. Want to know how your company can differentiate itself even more for the consumer? With the possibilities of artificial intelligence (AI), getting started is easier than you think.

Live 5 ways to optimize customer service in leisure
Feb 14, 2025 • Customer Experience

Make Your Contact Page Irresistible: 8 Essential Tips for Improved Customer Service

Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!

Is this region a better fit for you?
Go
close icon