About CM.com:
Outperform Expectations.
Empower your marketing, sales and customer service with our Communications and Payments Platform.
Customer Stories
Find out how other brands and businesses improve their operations with our Cloud Platform.
The CM.com Story
The story of CM.com started back in 1999, with this one message: “Will you join me at Highstreet?”
Investor Relations
Find all relevant information for investors: financial publications, shareholder information, and more.
Careers
Fulfill your job with your own insights, skills and knowledge in an inspiring work environment.
AWARDS & RECOGNITIONS
CM.com at a Glance
CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience.
Our communications and payments platform empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities that drive sales, gain customers and increase customer happiness.
2020 Key Figures
Core Revenue: € 134.4 million (+55%):
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€ 729 million Payments Processed (+17%)
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3.7 billion Messages Sent (+48%)
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5.3 million Tickets Sold (+179%)
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296 million Voice Minutes (+109%)
CM.com Facts
1999 Founded
Breda, Netherlands
500 FTE
And still growing
20 countries
Local presence
Listed CMCOM
Euronext Amsterdam
€ 134 million
Core revenue 2020
118 countries
Customer base
#1 Cloud Software for Conversational Commerce
Mobile Marketing Cloud
CM.com's Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.
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Mobile Service Cloud
Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. One solution with everything you need to provide a seamless customer experience, anytime, anywhere. For a five-star service.
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Conversational AI Cloud
Deliver an exceptional customer experience and enable your customers with self-service support. Automate conversations with your own AI-powered Conversational bots and personalize and customize conversations.
Read more
Communications & Payments Platform
From SMS, WhatsApp, Apple Business Chat, Viber, and Voice, start delivering via your customers' preferred channels and accept online and offline payments on one platform.
Read moreBUSINESSES WHO TRUST IN US
Local Presence Worldwide
We work locally and globally with a local presence in 20 countries worldwide:
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Netherlands: Breda, Enschede, Utrecht, Amsterdam, Nijmegen
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Europe: Brussels, Paris, London, Nuremberg, Barcelona
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Asia: Hong Kong, Dubai, Singapore, Tokyo, Shenzen
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USA & Africa: Los Angeles, Cape Town, Nairobi
Tech & Security
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24/7 monitoring, virtual servers & high speed storage
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Privately owned cloud platform and software, developed in-house
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Guaranteed scalability, time to market, global redundancy
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ISO certified, GDPR compliant, PCI-DSS certified
Making Life Easier, Safer and More Beautiful
In the field of CPaaS, we’re currently one of the fastest-growing companies in the world. In 2020, we managed to pick up speed every quarter while hiring more people to boost our sales and innovation power.”
The big difference for us in 2020 was the acceleration. My job is to maintain our company culture. It doesn’t change with an IPO, but it can change when you grow too fast.
The capital raises and challenging market situation has enabled us to act according to a strong market demand for our products. You have to organize your business in a way in which it can accelerate and adapt when an opportunity arises.
We’re always actively spotting acquisition candidates, but at the same time, we remain very selective. We understand that to grow sustainably, we have to build up structures and processes while remaining flexible and maintaining our entrepreneurial spirit.
It All Started With 1 SMS
The story of CM.com started back in 1999, with this one message: “Will you join me at Highstreet?”. This was the SMS Gilbert Gooijers sent to Jeroen van Glabbeek.
Starting out as Club Message, co-founders Jeroen and Gilbert introduced sending SMS messages to groups in 1999. This was used to inform visitors of discotheques in the Benelux on guest DJs, time-tables, contests, discounts, and more weekend news; right on the exact moment, it matters for the visitor.
Work @ CM.com
Fulfill your job with your own insights, skills, and knowledge in an inspiring work environment. Flexible working hours, fresh lunch provided, and many opportunities for personal growth!
We embrace a friendly and professional working environment and want to give you the freedom to shape your own job based on your skills and knowledge.
Do you have what it takes? Find out more about the team you should be part of.
Take the Next Step Into Conversational Commerce
Our software helps brands and businesses improve marketing, sales, and customer support. CM.com provides the entire conversational stack to outperform expectations.
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