Customer Support at

Technical Support Specialist

Customer Support in Utrecht (NL)

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for a Customer Support Representative.


What you’ll do

Today, together with your colleagues, you start answering the daily tickets of customers. Later in the morning an appointment with a client is planned to go through the integration process and kick off the project. In the afternoon you participate in a session with our sales team about the ins and outs of our customers and possible points for attention.


As part of our support you ensure a quick and complete answer to the most diverse questions from our customers. You get your job satisfaction from the pleasant cooperation with your colleagues and making our customers happy. You also think about improvements to our platform and you go through the process with enthusiasm with the customer to implement improvements. Keeping the documentation up-to-date is important for you as one of the components to keep the quality of our services as high as possible. In addition to the daily routine, you have a healthy interest in developments within our industry and you can think in terms of total solutions, so that our customers can use the platform optimally.


What you offer

  • You have a Bachelor’s degree or level
  • Excellent support to customers is your trademark and being customer-oriented is in your nature
  • You have strong problem-solving capabilities and you will take the initiative to help our customers out and if necessary, work together with our colleagues in order to get the issues solved
  • You like calling and mailing with customers and suppliers and therefore, multitasking is your second nature
  • You have affinity for technology and are always eager to learn about new tools and tricks
  • You have strong interest in payment processes, because that’s mainly what we are doing in CM’s office in Utrecht
  • You are able to communicate in Dutch and English, both verbally and in writing
  • Living in or close to Utrecht is preferable


What we offer you

  • Kick-start your sales career where you can develop both professionally and personally;
  • A challenging job within an innovative and international fast-growing company;
  • Competitive salary and bonus structure;
  • The opportunity to shape your job with your own skills;
  • Working together with motivated and entrepreneurial colleagues;
  • Onboarding and buddy program to help you to get up to speed;
  • Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
  • Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.


CM.com as a company

CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favorite channel of their customers, such as WhatsApp, Apple Business Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of around 760 employees in offices around the world. The CM.com headquarter is located in Breda.


Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? Please apply via our company website with your CV and tell us what excites you about this opportunity. An assessment will be part of our recruitment process.


We look forward to hearing from you!

Any questions? Ask Judit!

Judit Bolla
Judit Bolla (Corporate Recruiter)
Full-time Utrecht (NL)

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