In compliance with applicable legislation and the company policy against unsolicited email and/ or electronic messages in particular SMS & RCS text message, OTT messaging apps like Apple Messages for Business, Mobile Push, Telegram Messenger, Viber, WhatsApp for Business and social media messaging app like Facebook Messenger, Google’s Business Messages, Instagram messaging and Twitter, collectively referred to as “Messages” in this Policy, CM.com declares its goal to stop any kind of spam activities. CM.com values sustained system monitoring to ensure that its clients always comply with the anti-spam policy and do not send any Messages without the consent of the recipients.
We consider any unsolicited Messages, nor other unethical, illegal, punishable or otherwise fraudulent or illicit message or content as spam, regardless of it is sent in one individual message or in bulk. Ensuring the recipients’ prior written consent has been gathered is a pre-requisite condition for sending certain types of messages to your recipients. We prohibit our clients to use any third parties’ lists for messaging, regardless of the consent has been granted or not. We believe that any type of communication sent to a person about an irrelevant subject, that the person did not request, to be spam.
1.1 Acceptable Use
Each client shall use CM.com’s service to send Messages relating to its business and publish legal content in accordance with this Anti-Spam Policy, Privacy Policy, and any applicable terms and conditions governing CM.com's Service.
1.2 Unacceptable use
1.2.1 You are prohibited from using CM.com’ service to send any Messages that are offensive, promote anything illegal, or harass anyone. You may not send any Messages containing content of the following nature:
• The promotion of illegal goods or services;
• Messages that violate any laws that are applicable to you, including Messages that violate any Anti-Spam laws; • Pornography or other sexually explicit;
• Marketing or commercial Messages without permission of the recipients.
12.2 Some industries are prone to unusually high levels of abuse complaints, which may be detrimental to the deliverability of all messaging traffic. To maintain the highest delivery rates possible for all our clients, we restrict businesses that offer the following type of products and/ or services to use our services:
• adult items;
• alcohol or tobacco products;
• credit repair and debt restructuring services;
• escort or dating services;
• gambling games;
• mortgages and loans;
• nutritional, herbal or vitamin supplements;
• online trading or stock market related services;
• pharmaceutical products;
• political or religious information;
• products or services that concern people underage.
Opt-in: You should secure explicit permission to contact the recipients on the type of your Messages you are sending. All records of consent must clearly identify the person providing it by ensuring the persons provide you with their full name and their date of birth as a minimum. You shall maintain sufficient proof of the fact that you have received permission from all recipients of Messages sent by you through CM.com platform. Opt-out: Providing your recipients with an option to cease receiving your Messages is a wise way to reduce complaints. You are obliged to include an opt-out link in every Messages you send unless it is exempted by the applicable law. This link must allow a recipient to leave your sending list and consequently to not receive any future messages from you. The opt-out link may not be hidden or connected with other links. They must be clearly visible and properly described in a language understood by the recipients. Please be reminded that any Messages that required by law to include an opt-out link but omitted will not be processed by us.
• Suspension of your account without refund;
• Termination of the applicable agreement(s) between you and CM.com;
• You shall indemnify CM.com against all loss and damages that incurred from your spamming activity;
• We may take legal action against you!
Electronic messages related rules and legislation differ from one country to another. It is your responsibility to ensure you are aware of and comply with any acts, directives and other legal frameworks that regulate email and/ or electronic messaging in the country(ies) you send Messages in or to.
By accessing our website, signing up for our service and agreeing to our Terms and Conditions, you are also agreeing to this Anti-Spam Policy in its entirety. Depending on where you operate, you may be subject to additional anti-spam laws in force in certain countries. CM.com shall in no way be held responsible to you and may terminate your accounts/ contracts for violation(s) of said laws.