Best CCaaS Solution: Mobile Service Cloud
With this award, Juniper Research recognizes us as a challenger and disruptor in the Contact Centre-as-a-Solution (CCaaS) market. Our developers continuously improve Mobile Service Cloud by adding new features and channels. The omnichannel customer service solution offers support for email, live chat, contact forms, WhatsApp Business, Instagram DM, Facebook Messenger, Apple Messages for Business, Twitter DM, SMS, native telephony, and more. Mobile Service Cloud allows customer service agents and bots to work together and improve the customer experience via any channel. CM.com develops every part of the solution: the SIP trunks, messaging channels, chatbots, and all other components.
Best Conversational Commerce solution: Mobile Marketing Cloud
Mobile Marketing Cloud is an omnichannel engagement solution for businesses that want to build long-lasting and valuable relations with their audience. It is more than just a marketing automation suite or customer data platform; it is a one-stop-shop enabling conversational commerce. Combining messaging channels with the right payment methods can turn any conversation into a conversion. The best example is the Formula 1 Heineken Dutch Grand Prix, where a combination of our solutions contributed to the ultimate fan experience.
All solutions of CM.com can be integrated and combined. The synergistic benefit is that we empower our customers to improve customer experience and enable conversational commerce across every touchpoint in the customer journey without the burden of having to manage multiple suppliers.