The WhatsApp Business Solution is a valuable and powerful channel for high quality communication for service and sales purposes.
Use the WhatsApp Business Solution to be as relevant as possible for your audience. You can easily enrich the channel by adding features like quick replies and chat bots.
As a WhatsApp Business Solution provider we host your data in our in-house data centers. Our officially supported API is GDPR compliant and secured with WhatsApp's end-to-end encryption.
WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations and more.
With your business account you can set-up quick replies, indicate opening hours, show your address and like to your website. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.
Use the WhatsApp messaging app for:
Alerts: Updates, changes or reminders - alert when it matters.
Customer Support: Support customers with two-way conversations.
Rich Content: Solving problems is easiest with you can use RC.
Notifications: Reminders of deliveries, orders, and appointments.
✔️ Customer Care Window: Whenever your customer contacts or replies to you, a customer care window is opened. You are not limited to the pre-approved Message Templates, though Message Templates are possible as well.
✔️ Rich Message Templates: If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of rich templates, which can include images, documents and text.
From WhatsApp & Apple Messages for Business to SMS and Viber, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you, and your customers.
We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have WhatsApp installed, we can automatically fall back to SMS.
With over 20+ years of experience developing communications technology, our 18 offices across the world represent over ten thousand CM.com customers, globally.
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