Find all relevant information about CM.com for investors.
2025 was a transformative year for CM.com, marked by structural improvement, innovation, and the growing influence of Artificial Intelligence. AI is becoming a defining force in how companies operate and communicate. The launch of HALO, the first Agentic AI platform in the EU, showcased our commitment to innovation and is increasingly adopted as the market transitions to integrated, data-driven customer engagement solutions.
We significantly improved the quality of our earnings, achieving record EBITDA, record Gross margin, and reduced leverage, reflecting our focus on efficiency and operational excellence. The successful refinancing of our € 100 million convertible bonds further strengthened our financial foundation, positioning us for sustainable growth.
Read moreAt CM.com, we always have been fully committed to integrating sustainability into our identity and strategy and we will continue this journey, hereby acting as a frontrunner to developing technologies that benefit society and make life easier, safer, and more beautiful.
We believe that technology can be used to drive positive change, and we are fully committed to integrating sustainability into our identity and strategy.
Read moreCM.com (AMS: CMCOM) is a global leader in AI-powered Customer Engagement solutions, providing businesses one platform to engage with consumers.
Our engagement platform empowers marketing, sales, and customer support teams to automate interactions with customers across various mobile channels, seamlessly integrated with payment capabilities that drive sales, attract customers, and boost satisfaction.
More about CM.comFor any enquiries regarding CM.com's financials, business activities, or related issues, please contact Investor Relations.
Your customers tell you what they want, what went wrong and how they feel about your products every day. Most of that information is hidden inside conversations. AI makes it possible to turn those conversations into structured customer data in real time. Here is how we do that at CM.com.
AI Agents retrieve customer data, update appointments, and take actions in your systems. That puts privacy, security, and compliance front and center. Four questions determine whether your project stalls for months or goes live fast. Here’s what to arrange, and how HALO helps.
AI agents on WhatsApp, Instagram and Messenger aren't new, but Meta now supplies its own. Here's what Meta Business Agent does, what it costs, and how it compares to CM.com's own agentic AI platform, HALO.
When choosing an AI model, the logic seems simple: select the smartest model available. This is especially true if that model tops the industry benchmarks. However, this logic does not always apply to customer service.
Ask HALO builds, debugs and maintains AI agents from inside HALO Studio, with full access to your agents, tools and conversation history. See how CheapCargo, Preston Palace, Winparts and Intergamma use it.
The race to deploy AI agents in customer service is moving fast, and so is the market of vendors offering to help you do it. There's genuine innovation happening across the board. But as AI agents move from pilots into production, the question that separates successful deployments from expensive lessons is less about the technology itself and more about the foundation it's built on: who is actually behind the platform?
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not bother, because what they need to say is too complicated, too urgent, or too important to type. By the time they pick up the phone, they are already a little frustrated and already invested in getting an answer. The next three minutes will shape how they feel about your business more than any chat ever could. That is who voice AI is talking to. And most voice AI is not built with that person in mind.
AI has made building software dramatically easier. Screens, workflows, integrations, even complete mobile applications, generated in an afternoon, from a handful of prompts. That's real progress.
