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Connect with your customers across any channel.

Strengthen every step of the customer journey - unify communication across your entire business into a single platform.

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Customer engagement within a single platform

As a global leader in CPaaS, we enable businesses and developers to engage with their customers in a more personal way through a variety of channels. It’s the key to optimising how, when, and where businesses are able to reach their customers more efficiently.

Who is CM.com?

Constantly searching for ways of connecting businesses with their customers is what drives us. Our platform for customer communication drives stronger conversations and engagement between brands and their customers through the world's top communication channels like SMS, Voice, Email, and Messaging Channels.

Connect to our platform via Web-based Interface, APIs or Plugins to start delivering exceptional customer experiences from wherever you’re working.

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Our Clients

toyota
ikea
hardwell
domino's
takeaway
etam
accor hotels
randstad
TUI fly
unicef
bmw group
bmw
mini cooper
sushi shop
axa

Reach More Than 2 Billion People Worldwide

WhatsApp opens up a world of opportunities to provide world class customer service and minimize the friction in the buying and customer journey.

With the WhatsApp Business Solution you can connect with your customers globally on their favorite messaging channel. Provide a seamless customer experience with rich content and the variety of features WhatsApp for Business has to offer.

  1. 1 billion people use WhatsApp every day

  2. 65 billion WhatsApp messages are sent per day

  3. 195 minutes is the average time spent on WhatsApp per week

Get started in 3 steps
whatsapp business

Stay in touch with your customers by SMS

At a time when communication is vital, you want to make sure you reach your target and it is by reaching them on their cell phone that you will get there.

SMS offers the most reliable open rate, around 95%, which is much more than e-mail, for example. With Pages, our application for creating mobile landing pages, you are not limited to the constraints of the SMS format.

  1. Add interactive multimedia content to your SMS

  2. Create urgency with limited time offers

  3. Promote new arrivals and in-stock items

  4. Share surveys online to better understand your customers

Find out more
sms

Test the platform now

Register in a few minutes on the CM.com platform, you will benefit from 10 free test credits.

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Electronic signature via Sign

With Sign, you can easily send your PDF and Word documents for signature. Recipients can electronically sign these documents from home, via their mobile, tablet, computer or other device. No special applications or software are required.

Once signed, the contracts are time-stamped and secured by a certificate to give the document a unique and valid electronic signature.

  1. Affordable solution for sending documents

  2. Easily invite contacts

  3. Sign contracts with less risk

Find out more
Electronic signature

Why choose CM.com?

The #1 Platform for Mobile Communication

Geo-redundant private cloud network

We ensure that all customers benefit from redundancy and high availability. We provide support by our network operations centre 24/7.

ISO certified, GDPR compliant

Providing an online infrastructure for communication and payments comes with great responsibility. The ISO certifications and compliance with RGPD are our top priority.

Gartner CPaaS Accredited Supplier

CM.com was recognized as a representative seller in May 2018 by the Gartner Market Guide for Communications Platform as a Service.

Latest Articles

WhatsApp For Business Is A Blessing For The Logistics Industry

Jan 27, 2021 • Latest News
In 2019, the global logistics market was worth a value of US$ 4,963 Billion (IMARC Group study, Logistics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025). The growth factor is exciting for the companies working in logistics, but it also means a growth in headache as more packages mean more queries. Customer service departments are already overflowing with a daily stream of repetitive questions about deliveries, rescheduling, complaints, and more, which ultimately act as a significant drain on company time, money, and resources when brought together.

What does 24/7 monitoring of the SMS Gateway API mean at CM.com?

Jul 20, 2020 • Latest News
When you use an SMS Gateway, you'll want to rely on it that this gateway delivers all messages in time. Also, data protection plays a key role in whether or not you can trust a provider with your business critical or privacy sensitive messages. When sending SMS notifications over our SMS gateway, you can completely rely on 24/7 monitoring and security to handle this with the upmost care. But what exactly does this mean for you?

Manage SIP Trunk accounts with more margin: Voice Management App

Jul 20, 2020 • Latest News
With the new Voice Management App from CM, ICT resellers can now easily create and manage SIP Trunk accounts of customers. Moreover, margins with CM's SIP Trunk can be greatly increased, because at CM you only pay for the actually called seconds.

Scaling up your voice business globally

Jul 20, 2020 • Latest News
VoIP is the new market standard for business telephony. Compared to ISDN, it is easier to set up and more cost efficient. However, behind setting up a VoIP call, there is still some complexity to take into account. Especially for companies that have a focus on scaling their business internationally, it can become increasingly challenging. But not with these 3 tips.

Reach out to customers via WhatsApp Business with Message Templates

Jul 20, 2020 • Latest News
There are several ways to use the WhatsApp Business solution in communication with your customers. One way is via the customer care window, in which case the conversation is initiated by the customer. If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the so-called Message Templates.

How to deliver seamless customer service with Apple’s Business Chat

Jul 20, 2020 • Latest News
How do you interact with millions of consumers on their favorite devices from a single dashboard? Apple’s Business Chat is a powerful new way for businesses to connect directly with customers using iPhone, iPad, Mac, and Apple Watch.

The Role of Chatbots in an Uncertain Society

Jul 20, 2020 • Latest News
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

The value of Mobile Marketing Cloud technology for customer-centric companies

Jul 20, 2020 • Latest News
Marketing ultimately drives the sales of any business. Without it, many companies wouldn’t sell their products or services and wouldn’t survive in a highly competitive environment. By empowering organisations to reach their target audience, marketing has become a modern-day business essential, particularly in trying times.
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