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Setting New Standards in Customer Experience•

Instantly connect with your customers and outperform their growing expectations with our conversational software.

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Engage With Customers
Reach Your Audience
Automate Customer Contact
Personalize Your Message

mobile service cloud

Engage With Customers

Make it easy for your customers to get the best service across channels.

communication channels

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

conversational ai cloud

Automate Customer Contact

Empower your customers to receive personalized service experiences whenever they want.

mobile marketing cloud

Personalize Your Message

Unlock your customer data and automate your mobile marketing.

Founded in 1999

More than 20 years of experience

Global Focus

Local presence in 23 countries

118 Countries

Customers across 118 countries

24/7 Support

Global monitoring & support

Listed Company

Listed at Euronext Amsterdam

Latest Articles

May 12, 2022 • Customer Experience

Avoid Losing One Third of Your Customers in One Day

According to PwC's Future of Customer Experience report, 32% of customers will leave a brand after just one bad experience. Even when they love your brand, 59% will walk away after two bad experiences.

May 11, 2022 • Mobile Marketing Cloud

5 Examples of Relationship Marketing Done Right

One of the best ways to boost customer retention is to shift your focus to relationship marketing. Relationship marketing is about building lasting customer connections rather than focusing on transactional marketing and one-off sales. Read on to find out about relationship marketing and five relationship marketing examples that will inspire you.

May 10, 2022 • Customer Experience

How to Easily Digitize Insurance With Smart Solutions

Consumers aren't used to handling insurance matters online and mobile, but yet they prefer it. This means that insurers need to be accessible everywhere and at all times, but they are not responding to this sufficiently. KPMG's research among 70 executives of international insurers shows that they know this all too well. They expect to lose a large portion of their sales to InsurTech or FinTech companies. However, this is easy to avoid without shaking up the entire IT landscape. With CM.com's intelligent solutions, insurers can easily and quickly take steps towards digitalization.

Apr 18, 2022 • Marketing

Top 5 Skills That Every Marketing & Sales Professional Needs in 2030

Do you ever feel like the world keeps moving faster and faster? You’re not alone. Since the 1980s, computer technologies have been speeding up the way people work and live. And as if things weren’t moving fast enough, the COVID-19 pandemic came along and pushed everything into warp speed.

Apr 11, 2022 • Customer Experience

Adopt a Relational Approach in the Retail & eCommerce Industry

Every ambitious brand knows that creating a great customer experience strategy is key to long-term success, and driving profits for the company. A survey from Qualtrics revealed that 94% of respondents buy more goods and services from a company that meets customer expectations and provides an excellent customer experience. However, not every business knows how to develop and deliver the approach that will help achieve its goals.

Apr 04, 2022 • Customer Experience

Drawing Up An Omnichannel Customer Experience Strategy

No matter what you’re trying to achieve, rushing headlong into it without a strategy is a sure-fire recipe for failure. And if customer experience is the victim of such lack of planning, then the damage to your business can be high: think the harming of your business reputation, loss of customer goodwill, and the eventual decline in sales.

Mar 28, 2022 • Customer Experience

Build A Customer-Centric Business Model For Tomorrow

Every generation of customers has varying objectives in their purchasing experience. Modern consumers, for example, are well-informed and tech-savvy, expecting high standards from any business. A customer-centric business model can help you live up to these standards. Here's how you can build a customer-centric approach with the new generation of consumers.

Mar 21, 2022 • Customer Experience

Provide Seamless Operations For Your Customer Engagement

Creating a great customer experience is pivotal in every business. I'm sure you have already invested in solutions to enhance your customer engagement. But do these solutions have the anticipated effect? Are you able to make your existing customers happy?

Mar 14, 2022 • Sign

How Digital Signing Improves Customer Experience

The creativity of your adverts, your website design, and how personal your sales team is all contribute to your customers’ experience. Providing a great experience helps generate more customers and more revenue. So, when the customer is willing to sign, you need to make sure that that experience is in line with everything prior.

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