Nov 01, 2021 •
Mobile Service Cloud
Why You Should Start With a Chatbot
While chatbots have begun to gain traction in the past few years, they have in fact been around for quite some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since then, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. So what's next?