Oct 04, 2022 •
Mobile Service Cloud
5 questions about Voice in Mobile Service Cloud
Thinking of customer service, the first image that comes to mind is people with headsets in a call centre. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call centre has evolved into a contact centre. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.