logo Facebook messenger
Facebook Messenger

Facebook Messenger 商務版•

提供超越 Facebook Messenger 的支援，帶來現今其中一項最強大的網上客戶聯絡工具。

facebook-messenger hero medium

推動業務成果，每次專注一段對話

language

觸及超過 20 億活躍用戶

Facebook Messenger 每个月全球有超过20億的活躍用户。这让Messenger成为世界上最常使用的应用程式。您有利用这个管道来接近20亿的活躍用户吗？

message

結合廣告與聯絡方式

Facebook Messenger具有Click-to-Messenger 廣告。這使得可以點擊 Facebook 上的廣告並引導用戶與代理開始對話。因此，企業能夠進一步推動與客戶的互動並增加銷售額，在客戶準備購買時接觸到他們。

download

自動渠道倒退

我們保證您每次發送的信息都能成功地送達。如果收件人沒有可用的互聯網連接，或者他們在此頻道上不可用，則會啟動短訊回退功能。在設置過程中，我們能夠幫助您設置必要的後備系統。

Support through Facebook Messenger

Facebook Messenger – 超越 Facebook 訊息應用程式的界限

運用這款一應俱全的應用程式，拓展觸及範圍，同時加強互動。當中可選擇招募、支援、刊登廣告和結合多種社交應用程式。

  1. checkbox checked icon

    透過客戶最愛的渠道，表達對客戶的支援

  2. checkbox checked icon

    可選擇在渠道內銷售和完成交易

  3. checkbox checked icon

    連結廣告與訊息工具以提高品牌知名度

立即要求存取聯絡我們以了解更多

為何使用 CM.com 作為您的 Facebook 商務版供應商？

message

客戶偏好的所有通訊渠道集於一身

從 Facebook Messenger 和 WhatsApp 以至 Viber 和 Twitter，均可結合至單一介面，另外亦可選擇客戶最喜歡的渠道。為您和您的客戶獻上輕鬆簡便的客戶服務

settings-wheel

單一面板或單一 API

在全合一介面與所有受眾連繫，帶來優越體驗；或使用我們的商務訊息 API，以將 Facebook Messenger 整合至您的軟件。

settings

額外內置功能

獲享各種內置功能，例如快速回覆及聊天機械人。在對話內容插入豐富媒體，透過圖片、影片、位置及營業時間等資訊使通訊倍加豐富詳盡。

為何精明企業都在使用 Facebook Messenger

group icon
24 億用戶

Facebook Messenger 的增長率在 2021 年或之前預計達到 24 億用戶

comment icon
200 億則訊息

每月企業與用戶之間的對話訊息超過 20 億則

user fill icon
300,000 個活躍機械人

超過 300,000 個機械人每天進行 80 億則流動訊息交流

bar chart icon
70% 更高的開啟率

Facebook Messenger 相比電郵活動的開啟率高出 70%

language icon
700 萬間企業

超過 700 萬間企業使用 Facebook Messenger 吸引受眾

如何使用 Facebook Messenger 商務版

Business Messaging API

商務訊息 API

與我們的商務訊息 API 直接整合，並在客戶偏好的渠道與之連繫。您需要WhatsApp, Viber, Apple Messages for Business, Facebook Messenger和Instagram吗? 我們的 API 將多個通訊渠道結合至單一平台。能夠簡單與您的後端系統集成。使用我們的商務訊息 API能夠獲得大雙向消息傳遞和全球覆蓋功能。

閱讀更多
mobile service cloud

Mobile Service Cloud

單一解決方案囊括一切所需，隨時隨地締造完美無縫的客戶體驗。如果您沒有用於 API 集成的後端系統，我們可以為您的團隊提供易於使用且可靠的平台。在單一全方位渠道收件匣以客戶偏好的渠道與其互動，例如 WhatsApp 和 Facebook Messenger. 我們也有提供使用腳本或 AI 聊天機器人自動進行對話的選項。這將有助於您的企業為您的客戶提供五星級服務。

閱讀更多

Facebook Messenger – 對話式通訊套餐價格

按您所需選擇套餐

* 收取一次性初始費用
每月活躍用戶（唯一客戶） 價格*
每月活躍用戶（唯一客戶） 價格*

最多 500 位

每月 99 歐元

最多 1000 位

每月 149 歐元

最多 2500 位

每月 249 歐元

最多 5000 位

每月 349 歐元

最多 10000 位

每月 499 歐元

超過 10000 位

聯絡我們以了解定制價格

* 收取一次性初始費用

新增 Facebook Messenger 至客戶體驗

Facebook Messenger 是現今其中一項最強大的網上客戶聯絡工具。聊天為本的功能開拓無盡機遇，以宣傳品牌、促進活動、有效支援客戶並提高銷售轉換。聯絡我們，迅即開始。

立即要求存取聯絡我們以了解更多

Get Inspired

May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.
Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
Sep 27, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.
Aug 24, 2022 • Instant Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support. Let's have a look at how this messaging channel is ideal for growing businesses looking to stay ahead of the competition.
Jun 19, 2022 • Instant Messaging

What Is Google’s Business Messages, Google's Mobile Conversational Channel?

Google’s Business Messages launched in 2017 and has been gaining traction over the past couple of years. With desktop emerging in 2021, it's a great solution for businesses and customers to interact directly from their Google My Business listing. We’ve broken down everything you need to know about Google's Business Messages to prepare you for this new addition to your omnichannel toolkit.
Jun 09, 2022 • Instant Messaging

Scale Your Business Communications With an SMS API Integration

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are. 
Jun 07, 2022 • Instant Messaging

How to Improve Customer Service With Google’s Business Messages

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.
Jun 02, 2022 • Instant Messaging

Why SMS Is Just as Relevant as Ever

When the first text was sent in December 1992, no-one would have predicted how popular SMS would become. In 1993, Nokia introduced its first mobile phone with an SMS feature, but owning a mobile phone was still relatively unusual. Fast forward through the next decade and SMS’s popularity exploded, with the lack of full keyboards on the handsets of the time being overcome with linguistic innovations such as ‘textspeak’.
Jun 01, 2022 • Instant Messaging

How to Choose Between Different Messaging Channels?

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
Hong Kong SAR China
CM.com logo

Is this region a better fit for you?

Go
close icon