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Tag "Mobile Service Cloud"

Jul 23, 2021 • Mobile Service Cloud
Legal Tech: What does it really mean for your firm?
At the moment Legal Tech is a relentless topic of conversation for every law firm but what does Legal Tech really mean? Legal Tech is simply the umbrella term for any technology that makes it easier for law firms to deliver their services.  It offers forward looking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.  
Jul 23, 2021 • Mobile Service Cloud
How can law firms evaluate the right Legal Tech for them?
In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.
Jul 08, 2021 • Mobile Service Cloud
6 Ways to Improve Customer Experience with Mobile Service Cloud
Service, service, service. That has always been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. The wheel has turned, though, and now the rallying cry centres around customer experience. Is there a difference between the two? And if so, what has changed?
Jun 21, 2021 • Mobile Service Cloud
17 SMS Customer Service Templates to Use Today
Using SMS customer service templates not only saves time but lets your support team create personalised, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
May 04, 2021 • Mobile Service Cloud
Delivering Outstanding Customer Service Using Omnichannel Communication
We live in a digital world. As consumers, we've come to expect the ability to contact businesses on various channels and have our questions answered promptly. One way companies are delivering outstanding customer service is by using omnichannel communication tools that allow them to respond to customers seamlessly across any channel they choose.
Apr 30, 2021 • Mobile Service Cloud
How to Win with OTT: 8 Real-World Customer Service Uses
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
Apr 12, 2021 • Mobile Service Cloud
5 Myths Busted For Automating The Customer Service
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.
Mar 30, 2021 • Mobile Service Cloud
The What and Why of WhatsApp Customer Care
WhatsApp customer care enables organisations to answer customers' questions through this popular communications' app. While the providing organisation usually pays a small fee for the service, it's free of charge for the customer and incredibly easy to use. Here's everything you need to know about WhatsApp for customer care.
Mar 24, 2021 • Mobile Service Cloud
Why 2021 Is the Year to Start With a Chatbot
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?
Mar 05, 2021 • Mobile Service Cloud
8 customer service KPIs you need to measure for success
We know that customer centricity is nothing new. But do you really put your customers first? There is no better way to deliver consistently great customer service and challenge your team members to grow than by setting smart goals. But first, you need to set realistic KPIs in order to achieve your goals.
Jan 28, 2021 • Mobile Service Cloud
17 ways business messaging enhances your customer satisfaction
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
Jan 12, 2021 • Mobile Service Cloud
9 mobile marketing mistakes to avoid in 2021
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.
Jan 12, 2021 • Mobile Service Cloud
WhatsApp Business Policy update - new opportunities
WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Therefore, you will need to follow the WhatsApp Business Policy, so we ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Discover what the new policy means for you.
Dec 17, 2020 • Mobile Service Cloud
The 10 biggest challenges facing today's customer service manager
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?
Oct 20, 2020 • Mobile Service Cloud
Smart and relevant mCommerce opportunities for Black Friday and beyond
Arguably the world’s biggest sales day of the year, Black Friday presents a prime opportunity to attract existing and new customers to your physical or digital store. It’s also a fantastic time to capture valuable customer data, helping you better understand who your customers are, what makes them tick, and what they’re after.
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