Instagram Messaging

Instagram 傳訊•

與 Instagram 社群連繫和互動：進行有意義的對話，使客戶更加滿意，並提高銷售。

Instagram 提早存取

與 10 億活躍用戶互動

Instagram 的興起已經有很長一段時間了。你將能夠與 10 億活躍用戶互動，並在 Instagram 消息功能上與您的客戶進行個性化且有意義的對話。通過在相關渠道上確保您的公司保持相關性。

提供頂尖的客戶服務

通過世界上最常用的應用程序之一 Instagram 提供卓越的客戶服務。在客戶的偏好渠道給予一對一客戶服務，回應率及客戶滿意度都能有所提升。響應率和客戶滿意度將會提高。您的客戶會感到被傾聽。

優化客戶之旅

Instagram 是與客戶建立聯繫並優化客戶旅程的絕佳方式。甚至在品牌發現階段部署 Instagram，通過他們的客戶旅程來教育和培養消費者。推動銷售並提高客戶保留率。

Instagram 是與品牌連繫的熱門方式。每月均有 1.5 億人在 Instagram 運用公開評論、私訊及限時動態回覆，以與企業互相對話。

透過 Instagram 傳訊，客戶可透過 Instagram 商業帳戶檔案、商店及限時動態，向企業發送訊息。企業可與 Instagram 用戶進行有意義的對話，把握這個重大良機提高客戶滿意度和促進銷售。

透過 API，企業可管理和調整與 Instagram 受眾的對話。

要求提早存取

存取所有渠道

透過 CM.com 平台，使用所有訊息渠道

單一面板

在全合一介面與所有受眾連繫，帶來優越體驗

單一 API

使用我們的商務訊息 API，以將 Instagram 整合至您的軟件

內置功能

獲享各種內置功能，例如快速回覆、聊天機械人和豐富媒體發送功能

渠道倒退

我們提供短訊倒退功能，以保證傳達您的訊息

「CM.com 現正在商務訊息 API 及雲端解決方案中推出 Instagram 傳訊支援，我們對此深感興奮。傳訊平台合作夥伴副總裁 Konstantinos Papamiltiadis：「Instagram 傳訊 API 現在可供所有企業在客戶偏好的訊息渠道與之連繫，同時結合現有工具及數據以推動業績。

透過整合 Instagram 傳訊 API，企業及開發人員均可有效安排傳訊工作流程，以進一步掌握客戶體驗，建立更加真誠的關係。」

商務訊息 API

與我們的商務訊息 API 直接整合，並在客戶偏好的渠道與之連繫。您需要WhatsApp, Viber, Apple Messages for Business, Facebook Messenger和Instagram吗? 我們的 API 將多個通訊渠道結合至單一平台。能夠簡單與您的後端系統集成。使用我們的商務訊息 API能夠獲得大雙向消息傳遞和全球覆蓋功能。

Mobile Service Cloud

單一解決方案囊括一切所需，隨時隨地締造完美無縫的客戶體驗。如果您沒有用於 API 集成的後端系統，我們可以為您的團隊提供易於使用且可靠的平台。在單一全方位渠道收件匣以客戶偏好的渠道與其互動，例如 WhatsApp 和 Facebook Messenger. 我們也有提供使用腳本或 AI 聊天機器人自動進行對話的選項。這將有助於您的企業為您的客戶提供五星級服務。

May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.

Sep 27, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.

Aug 24, 2022 • Instant Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support. Let's have a look at how this messaging channel is ideal for growing businesses looking to stay ahead of the competition.

Jun 19, 2022 • Instant Messaging

What Is Google’s Business Messages, Google's Mobile Conversational Channel?

Google’s Business Messages launched in 2017 and has been gaining traction over the past couple of years. With desktop emerging in 2021, it's a great solution for businesses and customers to interact directly from their Google My Business listing. We’ve broken down everything you need to know about Google's Business Messages to prepare you for this new addition to your omnichannel toolkit.

Jun 09, 2022 • Instant Messaging

Scale Your Business Communications With an SMS API Integration

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

Jun 07, 2022 • Instant Messaging

How to Improve Customer Service With Google’s Business Messages

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.

Jun 02, 2022 • Instant Messaging

Why SMS Is Just as Relevant as Ever

When the first text was sent in December 1992, no-one would have predicted how popular SMS would become. In 1993, Nokia introduced its first mobile phone with an SMS feature, but owning a mobile phone was still relatively unusual. Fast forward through the next decade and SMS’s popularity exploded, with the lack of full keyboards on the handsets of the time being overcome with linguistic innovations such as ‘textspeak’.

Jun 01, 2022 • Instant Messaging

How to Choose Between Different Messaging Channels?

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?

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Instagram 傳訊•

與 Instagram 社群連繫和互動：進行有意義的對話，使客戶更加滿意，並提高銷售。

連繫至 Instagram 社群

與 10 億活躍用戶互動

提供頂尖的客戶服務

優化客戶之旅