Instagram 的興起已經有很長一段時間了。你將能夠與 10 億活躍用戶互動，並在 Instagram 消息功能上與您的客戶進行個性化且有意義的對話。通過在相關渠道上確保您的公司保持相關性。
通過世界上最常用的應用程序之一 Instagram 提供卓越的客戶服務。在客戶的偏好渠道給予一對一客戶服務，回應率及客戶滿意度都能有所提升。響應率和客戶滿意度將會提高。您的客戶會感到被傾聽。
Instagram 是與客戶建立聯繫並優化客戶旅程的絕佳方式。甚至在品牌發現階段部署 Instagram，通過他們的客戶旅程來教育和培養消費者。推動銷售並提高客戶保留率。
Instagram 是與品牌連繫的熱門方式。每月均有 1.5 億人在 Instagram 運用公開評論、私訊及限時動態回覆，以與企業互相對話。
透過 Instagram 傳訊，客戶可透過 Instagram 商業帳戶檔案、商店及限時動態，向企業發送訊息。企業可與 Instagram 用戶進行有意義的對話，把握這個重大良機提高客戶滿意度和促進銷售。
透過 API，企業可管理和調整與 Instagram 受眾的對話。
要求提早存取透過 CM.com 平台，使用所有訊息渠道
在全合一介面與所有受眾連繫，帶來優越體驗
使用我們的商務訊息 API，以將 Instagram 整合至您的軟件
獲享各種內置功能，例如快速回覆、聊天機械人和豐富媒體發送功能
我們提供短訊倒退功能，以保證傳達您的訊息
何種用例對貴公司更有意義？您發出的是哪類訊息 - 每月對相同使用者的客服對話、單日內就能解決的簡短客服對話，又或每次只發出單一訊息？請根據貴公司的需求，在每月有效使用者、通話和訊息套件之間選擇。每月套件價格為 €59 起。
查看收費「CM.com 現正在商務訊息 API 及雲端解決方案中推出 Instagram 傳訊支援，我們對此深感興奮。傳訊平台合作夥伴副總裁 Konstantinos Papamiltiadis：「Instagram 傳訊 API 現在可供所有企業在客戶偏好的訊息渠道與之連繫，同時結合現有工具及數據以推動業績。
透過整合 Instagram 傳訊 API，企業及開發人員均可有效安排傳訊工作流程，以進一步掌握客戶體驗，建立更加真誠的關係。」
與我們的商務訊息 API 直接整合，並在客戶偏好的渠道與之連繫。您需要WhatsApp, Viber, Apple Messages for Business, Facebook Messenger和Instagram吗? 我們的 API 將多個通訊渠道結合至單一平台。能夠簡單與您的後端系統集成。使用我們的商務訊息 API能夠獲得大雙向消息傳遞和全球覆蓋功能。
單一解決方案囊括一切所需，隨時隨地締造完美無縫的客戶體驗。如果您沒有用於 API 集成的後端系統，我們可以為您的團隊提供易於使用且可靠的平台。在單一全方位渠道收件匣以客戶偏好的渠道與其互動，例如 WhatsApp 和 Facebook Messenger. 我們也有提供使用腳本或 AI 聊天機器人自動進行對話的選項。這將有助於您的企業為您的客戶提供五星級服務。
Read more通過 CM.com 與您的客戶聯繫。保持相關性並使用正確的溝通渠道，以便接觸您的客戶。 WhatsApp、Instagram、Viber，我們應有盡有。提高客戶滿意度並增加銷售額。讓我們今天開始您的對話。
要求提早存取Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.
Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!
Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.
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