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Tag "Mobile Service Cloud"

May 16, 2022 • Mobile Service Cloud

Developing a Last-Mile Fulfillment Experience That Delivers

So close, yet so far. If packages could speak, that's what they would say as they wait to make their final trip to their owners. Will you help get them across the finish line? Or will you stumble in the last leg of the fulfillment relay race?

May 12, 2022 • Mobile Service Cloud

Avoid Losing One Third of Your Customers in One Day

According to PwC's Future of Customer Experience report, 32% of customers will leave a brand after just one bad experience. Even when they love your brand, 59% will walk away after two bad experiences.

Apr 04, 2022 • Mobile Service Cloud

Drawing Up An Omnichannel Customer Experience Strategy

No matter what you’re trying to achieve, rushing headlong into it without a strategy is a sure-fire recipe for failure. And if customer experience is the victim of such lack of planning, then the damage to your business can be high: think the harming of your business reputation, loss of customer goodwill, and the eventual decline in sales.

Mar 28, 2022 • Mobile Service Cloud

Build A Customer-Centric Business Model For Tomorrow

Every generation of customers has varying objectives in their purchasing experience. Modern consumers, for example, are well-informed and tech-savvy, expecting high standards from any business. A customer-centric business model can help you live up to these standards. Here's how you can build a customer-centric approach with the new generation of consumers.

Feb 14, 2022 • Mobile Service Cloud

How to Choose the Right Customer Service Software

Your customer service approach can be a serious competitive advantage. Gartner claims that 80% of companies mainly compete on their standard of customer experience. Microsoft reports that 96% of consumers say that customer service is a huge factor in how loyal they are to a brand. So how can you boost your customer satisfaction and retention rates with superior customer service? We believe this can be done with the help of the right software. Customer service software refers to any tool used to monitor, organize, and address customer service inquiries. Here we'll walk you through the benefits of customer service software and the factors to consider when choosing a tool for your team.

Jan 09, 2022 • Mobile Service Cloud

Customer Service Trends for 2022

Customer service continues to evolve at a frenetic pace. Digital solutions create efficiencies and give customer support agents both the ability to focus on the more complex, time-consuming areas of their jobs, but also enable them to work on improving the quality of their existing customer interactions.

Nov 29, 2021 • Mobile Service Cloud

Chatbot vs. Live Chat: Which Is Right For You?

Chat is becoming many customers’ favorite way to communicate with brands. From getting problems solved quickly to finding out more information about products or services, chat is always fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

Nov 11, 2021 • Mobile Service Cloud

What Is Integrated Customer Service and What Are Its Benefits?

Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.

Nov 01, 2021 • Mobile Service Cloud

Why You Should Start With a Chatbot

While chatbots have begun to gain traction in the past few years, they have in fact been around for quite some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since then, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. So what's next?

Sep 12, 2021 • Mobile Service Cloud

The Key to Winning Customers for Life

Every company needs happy customers to survive in the long term. It’s proven that providing outstanding customer service gives businesses a key competitive advantage which translates to long-term growth. However, the perception of ‘outstanding customer service’ has changed tremendously in the past decade. What has changed and how can companies adapt? Let’s find out.

Jul 11, 2021 • Mobile Service Cloud

Service as You Know It Will Disappear in 5 Years

Customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people begin to rely on digital support more than ever, service as you know it will be dead in 5 years. Let's take a look at the main drivers of changing customer service and how to tackle these challenges.

Jun 28, 2021 • Mobile Service Cloud

8 Tips to Improve Your eCommerce Customer Support Experience

The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernize and scale your customer service experience to retain more buyers.

Jun 23, 2021 • Mobile Service Cloud

How to Win with OTT: 8 Real-World Customer Service Uses

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

Jul 20, 2020 • Mobile Service Cloud

The Role of Chatbots in an Uncertain Society

From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

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