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Whatsapp Voice: A New Channel That Fully Integrates Into HALO Voice
WhatsApp Voice is fully integrated into HALO’s existing voice logic. Voice Agents recognize incoming WhatsApp calls and use the same flows, tools, knowledge and context as they do for traditional phone calls. This creates one unified way of working, regardless of which channel a customer uses to call.
Because WhatsApp is already used daily, this immediately makes voice automation more accessible. Customers can simply place a call through the app, while HALO receives and handles the conversation. Teams do not need any additional telephony setup and can manage all their voice interactions from one central platform.
Thanks to recent improvements to our voice technology, WhatsApp Voice also operates at a high level of quality from day one. We have refined audio processing, improved the speed and accuracy of language detection, and strengthened context transfer between steps in a call. HALO also supports automatic call summaries and full insights via HALO Call Recordings, enabling teams to monitor the quality of WhatsApp calls just as effectively as traditional phone interactions.
Together, this ensures that WhatsApp Voice is not a standalone channel, but a natural extension of HALO Voice. Customers can choose the channel they prefer, while organizations benefit from one unified workflow, one set of flows and one central platform for all voice automation.
What We Have Further Expanded In Halo Over The Past Months
In addition to WhatsApp Voice, we have introduced several updates in recent months that make the platform smarter, more consistent and easier to manage.
Smarter reasoning
HALO now handles multi-step customer questions more effectively, retains context longer and constructs answers in a more natural way. This results in fewer handovers, fewer corrections and a higher first time resolution. The updated Test Center shows exactly how HALO arrives at an answer, making optimization easier.
Faster building in the HALO Studio
The Studio has been renewed step by step, with faster ways to edit tools, an improved debugger and automatic versioning. This allows teams to build more quickly and experiment more safely, without technical barriers.
More visibility in every interaction
The transparency layer has been deepened. Teams now see more clearly which context HALO uses and which actions have been taken, making optimization, audits and troubleshooting much faster.
One Platform For AI-driven Conversations
With WhatsApp Voice as a new channel and a series of improvements introduced in recent months, HALO is now the complete platform for AI-driven interactions.
Voice and chat move to the same level
Customers choose how they want to get in touch
Teams automate more intelligently
Businesses grow on one central platform
WhatsApp Voice makes HALO more accessible.
The improvements of recent months make HALO more powerful.
Together, they form the foundation for AI that truly collaborates with teams.
