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Sign Documents on the Go via SMS, Email or WhatsApp Business

Highlighted article • Latest News

Sign Documents on the Go via SMS, Email or WhatsApp Business

Digital signatures have become a key part of business systems – particularly as remote and hybrid working has risen in popularity. Sign offers unique benefits for your business that eliminates bottlenecks whilst reducing your organization's environmental impact.

11 Benefits of Switching to Electronic Signature Software

Jul 6, 2021 • Latest News

Has your business made the shift to using esignatures yet? If you’re curious about the benefits of electronic signatures for your business, you’ve come to the right place. In this blog, we’ll share the benefits of esignatures — plus everything you need to know about CM.com’s electronic signature product.

How to Market Your Business to a Global Audience

Jun 17, 2021 • Mobile Marketing Cloud

You’ve mastered business in the US, and now you’re ready to take on the world! But where do you start? Knowing how to market your business globally and maximize your reach will give you a leg up on the competition.

8 Tips to Improve Your eCommerce Customer Support Experience

Jun 17, 2021 • Mobile Service Cloud

The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernize and scale your customer service experience and retain more buyers.

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 3, 2021 • Messaging Channels

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

Opt-In Policies for Text Messaging: How to Stay Compliant With SMS

May 28, 2021 • SMS

Getting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. Today we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers.

17 SMS Customer Service Templates to Use Today

May 28, 2021 • SMS

Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.

7 Tips for eCommerce Customer Service Success [including checklist]

May 24, 2021 • Mobile Service Cloud

The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

Why 10DLC Gives You a Competitive Advantage

May 18, 2021 • SMS

The writing's on the wall: Starting around June 1, 2021, mobile carriers will start strictly throttling and potentially blocking traffic on traditional long codes. Have you been holding off on making the transition to 10DLC for your mobile marketing communications? Today we’ll talk about the benefits of 10DLC and why making the shift gives your business a competitive edge.

Get Personal: How Smart Customer Segments Boost ROI

May 3, 2021 • Mobile Marketing Cloud

The best marketers are always looking for ways to sharpen their marketing efforts and reach more customers. Discover how an effective customer segmentation strategy can increase customer engagement and boost ROI.

The Top Marketing Use Cases for Voice Campaigns

Apr 26, 2021 • Mobile Marketing Cloud

What's more impactful than a personal, spoken message? The human voice is one of the most powerful ways to convey information to your customers, supporters, and employees. But how can you do it at scale? Voice campaigns enable you to reach people effectively, boosting engagement and reach while controlling costs.

How to Win with OTT: 8 Real-World Customer Service Uses

Apr 23, 2021 • Mobile Service Cloud

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

How to Create a Mobile Landing Page That Converts: 12 Expert Tips

Apr 16, 2021 • Mobile Marketing Cloud

More people are engaging with the internet on their mobile devices than ever before. Creating mobile landing pages makes it easy to promote events, promotions, special deals, and much more. Start creating beautiful mobile experiences with Pages, our mobile landing page solution that increases engagement and enhances your mobile experience.

The Differences Between CRM, CDP and DMP Platforms

Apr 13, 2021 • Mobile Marketing Cloud

Data management platforms (DMPs), customer relationship management (CRM) systems and customer data platforms (CDPs) can all play an important part in the customer lifecycle, but telling the difference between them can get tricky. Let’s have a look at what they do, how they differ and what they can do for each business.