Contact Help
Contact Try now

Latest news on mobile

CM.com WhatsApp Innovation Customer Experience SMS

How Pargo’s use of SMS technology have enhanced their customer experience

Highlighted article • Customer Experience

How Pargo’s use of SMS technology have enhanced their customer experience

Customers have come to expect businesses to communicate with them via the channels most convenient for them. This is especially true when it comes to delivering time-sensitive notifications regarding highly anticipated products.

Updates to the opt-in policy for business-initiated messages via the WhatsApp Business API

Jun 30, 2020 • WhatsApp
On July 9th, WhatsApp will update its opt-in policy and will improve the quality rating. A valuable update that enables you to maintain the high level of service you provide through the favourite channel of your customers.

Five Customer Experience Predictions for Africa

Jun 25, 2020 • Chatbots
Customer experience (CX) has always been a critical component of a business. For decades, we’ve wondered about what makes our consumers tick and how to connect with them on a deeper level to keep them coming back for more. With so many brands to choose from, delivering reliable, high-quality and seamless customer experiences is an important differentiator in today’s marketplace – even more so in a fast-changing world.

The Role of Chatbots in an Uncertain Society

Jun 19, 2020 • Artificial Intelligence (AI)
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

How to optimize your mobile marketing in Retail and eCommerce

Jun 18, 2020 • Mobile Marketing Cloud
Working in retail and eCommerce as a marketer means that you have access to a lot of data about your customers such as where they are from, what they are interested in, what they bought (online or offline), and even what they want or need. Moreover, your customers know exactly what they want, they expect a shopping experience that is seamless. Not only when it comes to when or how they shop, but today’s customer also expects to have a choice in how they communicate with brands, and how they prefer to be communicated to.

What is a short code and what are the benefits?

Jun 17, 2020 • SMS
A shortcode is a memorable 5 or 6 digit number ideal for SMS marketing campaigns, lead generation, and promotions where you want people to easily remember your number. In this blog post, we provide you with a detailed definition of shortcodes, the different and most common ways they are used, and benefits for your business.

CM.com partners with Graylink to unveil Back2Work - WhatsApp Solution for employees returning to work

Jun 05, 2020 • WhatsApp
As millions of South Africans are set to return to their workplaces from June, following the President’s level 3 lockdown announcement, businesses are concerned about reopening their doors to potentially infected employees, and with that, the top priority for local companies right now is filtering employees back into offices, safely.

How to improve customer communication with omnichannel conversations

Jun 03, 2020 • Chatbots
Effective communication fosters trust and builds relationships, playing an essential role in both personal and professional life. By offering helpful feedback and encouraging open-mindedness, effective communication contributes to the success of any business, regardless of sector and size.

Platform updates: May 2020

May 28, 2020 • Latest News
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Setting up a multichannel retail strategy: 5 tips

May 28, 2020 • Messaging Channels
When doing business online, just having a well-designed webshop with nice products isn’t enough. If you want consumers to select your shop over the competitors, a smart multichannel retail strategy is key. Here, we’re sharing 5 tips on how to get your customers flocking to your retail store.

How technology makes people come together in times of crisis

Apr 29, 2020 • Latest News
Small businesses, forced to close their doors, are struggling to find ways to ensure business continuity. In these times of worry, some heartwarming initiatives are starting to help the world come together in the fight against COVID-19.

Platform updates: April 2020

Apr 29, 2020 • Latest News
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

COVID leads to peak in Cyber Cryme & Smishing. Protect the customer, protect your brand

Apr 14, 2020 • SMS
As if the COVID outbreak isn’t enough cause for concern, criminals are adding to the stress. With so many people working, shopping and communicating online, unfortunately, some people are seeking to benefit from any possible lack in online security. That’s why banks and brands are now warning on a wave of cyber crime.

How NGOs can collect donations via SMS and Pages to fight against COVID-19

Apr 02, 2020 • SMS Campaigns
As the COVID-19 (coronavirus) pandemic continues to spread, we're seeing many heartwarming initiatives where businesses, as well as individuals, are coming together to help those in need with limited resources.
CM.com
English (SA)
Select your region
+27 (21) 140 3516
CM.com is a GSMA Member CM Is a WASPA Member

Is this region a better fit for you?

Go