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Legal Tech: What does it really mean for your firm?

Highlighted article • Latest News

Legal Tech: What does it really mean for your firm?

At the moment Legal Tech is a relentless topic of conversation for every law firm but what does Legal Tech really mean? Legal Tech is simply the umbrella term for any technology that makes it easier for law firms to deliver their services. It offers forward looking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.

How can law firms evaluate the right Legal Tech for them?

Jul 23, 2021 • Chatbots

In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.

Beyond the Hype: Use Voicebots for Your Service

Jul 22, 2021 • Chatbots

Are voicebots the future of customer service? Many believe so. At the very least, you should consider it. We believe in an omnichannel future of customer service. Make sure you are reachable; on the channel your customer prefers. In this article, we'll show you why a voicebot can also improve your customer service.

WhatsApp Business: More Types of Proactive Messages Now Available

Jul 14, 2021 • WhatsApp

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Our Top 10 WhatsApp Business Greeting Tips

Jul 8, 2021 • WhatsApp

We are all too well aware of the fact that it only takes a few seconds to form an opinion on another person. The persistence of that first impression continues though, despite evidence to the contrary, which means that first impressions matter. A lot.

The Benefits of VoIP for Business

Jul 8, 2021 • Voice

If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?

Password Security for Businesses Best Practice

Jul 8, 2021 • Security

We’re not in the habit of scaremongering, but there is a fine line between offering passive security advice and pointing out that we’re in a silent battle against cybercriminals. Every single day.

6 Ways to Improve Customer Experience with Mobile Service Cloud

Jul 8, 2021 • Mobile Service Cloud

Service, service, service. That has always been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. The wheel has turned, though, and now the rallying cry centres around customer experience. Is there a difference between the two? And if so, what has changed?

Platform Updates: June 2021

Jun 29, 2021 • Platform Features

Every day, over a hundred developers are improving the CM.com platform. In this update, you can read everything about the latest changes made to improve your platform experience.

Sign Documents on the Go via SMS, Email or WhatsApp Business

Jun 29, 2021 • Latest News

Digital signatures have become a key part of business systems – particularly as remote and hybrid working has risen in popularity. Sign offers unique benefits for your business that eliminates bottlenecks whilst reducing your organisation's environmental impact.

Opt-In Policies for Text Messaging: How to Stay Compliant With SMS

Jun 21, 2021 • SMS

Getting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. Today we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers.

17 SMS Customer Service Templates to Use Today

Jun 21, 2021 • SMS

Using SMS customer service templates not only saves time but lets your support team create personalised, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 3, 2021 • Messaging Channels

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

Apple’s iOS Updates & Privacy: All You Need to Know

Jun 3, 2021 • Marketing

Apple’s iOS privacy update dealt with, among other things, App Tracking Transparency. What does this mean for advertisers and businesses?

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