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Instagram Messaging

Connect and Engage With Customers on Instagram

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

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Increase Engagement with Instagram Marketing Messages

Boost customer engagement with Instagram's automated business-initiated messages, offering customers innovative ways to connect with their favorite brands – a level of interaction previously unattainable on the platform.

Offer Service and Drive Sales With Conversational Messaging

Improve customer satisfaction by enabling Instagram as a service channel while offering a complete shopping experience and driving revenue growth.

Convert Followers Into Revenue

Engage With 1 Billion Active Users

90% of its users follow at least one business, and 83% of users say that Instagram helps them discover new products and services.

Enhance your Marketing Efforts

Send personalized messages, offers, and promotions, and connect with your audience to drive your marketing goals.

Maximize Your Customer Experience

Utilize Instagram for brand discovery, education, and nurturing your audience to ultimately drive sales.

Why CM.com as Instagram Messaging Provider?

  1. Fast implementation and migration
  2. Integrate via API or software
  3. Premium customer support
  4. GDPR-compliant & secured

Latest Articles

healthcare-blog-gamechanger
Feb 10, 2022 • Instant Messaging

Personalization: New Gamechanger in the Healthcare Sector

With the ever-evolving healthcare system, the search continues for the best ways to provide better outcomes while reducing costs. As healthcare is a highly consumer-centric industry, upholding customer delight through personalised communication is crucial. Research suggests that there are opportunities worth $500 billion for innovators like Amazon to provide superior customer experience and establish a new “front door” for healthcare by replacing the first point of contact from a doctor’s clinic to a consumer’s home.

retail ecommerce visual
Feb 10, 2022 • Instant Messaging

How To Build a Robust Customer Service Strategy in 2022

With customer service becoming the new benchmark for successful businesses, the need to sharpen your CX strategies has become eminent. A study by Esteban Kolsky states that 34% of companies are implementing “customer journey mapping” into their customer service. A user experience journey is mapped before and after using a product, customer service paves the path to ensure a seamless journey benefiting both the brand as well as the customer. This blog walks you through the benefits of impactful customer service tips that can help your eCommerce business immensely.

5 Benefits of Google's Business Messages
Jan 24, 2022 • Instant Messaging

5 Benefits of Google's Business Messages

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

whatsapp-proactive-messages
Jan 03, 2022 • Instant Messaging

WhatsApp Business: More Types of Proactive Messages Now Available

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

whatsapp-business-platform-centros-educativos
Jan 03, 2022 • Instant Messaging

All You Need to Know About WhatsApp Business Opt-Ins

If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you'll need an active opt-in. In this blog, we'll share exactly how you can get valid opt-ins for WhatsApp Business and ways you can direct customers to your WhatsApp Business channel.

instagram messaging for business
Nov 02, 2021 • Instant Messaging

Ace Instagram Messaging For Business With CM.com

When it comes to using Instagram Messaging for businesses, it's one of the most convenient and powerful means to build relationships with potential customers, promote and advertise your products/services, and even close sales - all of this at one platform.

sms-api-integration
Jul 22, 2021 • Instant Messaging

How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

connect engage support customers on instagram
Jun 29, 2021 • Instant Messaging

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business. 

Helpdesk Automation
May 17, 2021 • Instant Messaging

Say Hello to the Next-generation Conversational Helpdesk System

Today customer service is undergoing a radical transformation. What was once just a support function has evolved into a critical agent that defines “experience” across the customer journey. Customers today expect personalized service across all touchpoints. But how do you effectively handle an increasing volume of conversations without compromising on efficiency? Luckily, there’s a way. It is called Conversational Helpdesk System: A proactive and customer-centric approach to customer service. 

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