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Instagram Messaging

Connect and Engage With Customers on Instagram

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

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Increase Engagement with Instagram Marketing Messages

Boost customer engagement with Instagram's automated business-initiated messages, offering customers innovative ways to connect with their favorite brands – a level of interaction previously unattainable on the platform.

Offer Service and Drive Sales With Conversational Messaging

Improve customer satisfaction by enabling Instagram as a service channel while offering a complete shopping experience and driving revenue growth.

Convert Followers Into Revenue

Engage With 1 Billion Active Users

90% of its users follow at least one business, and 83% of users say that Instagram helps them discover new products and services.

Enhance your Marketing Efforts

Send personalized messages, offers, and promotions, and connect with your audience to drive your marketing goals.

Maximize Your Customer Experience

Utilize Instagram for brand discovery, education, and nurturing your audience to ultimately drive sales.

Why CM.com as Instagram Messaging Provider?

  1. Fast implementation and migration
  2. Integrate via API or software
  3. Premium customer support
  4. GDPR-compliant & secured

Latest Articles

WhatsApp vs Facebook Messenger
Jan 18, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details

messaging-fraud-and-prevention-for-businesses
Sep 12, 2023 • Instant Messaging

A2P Messaging Fraud and Prevention for Businesses

Safeguarding company data against security threats should be at the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud, is on the rise. Read about the different types of A2P fraud and the steps you can take to avoid becoming the next victim.

sms-api-integration
Jul 26, 2021 • Instant Messaging

How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

Messaging on Instagram
Jun 03, 2021 • Instant Messaging

Everything Businesses Need to Know About Integrating Instagram Messaging via API

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

ott channels
Apr 23, 2021 • Instant Messaging

How to Win with OTT: 8 Real-World Customer Service Uses

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

business-mess-enhances-your-customer-satisfaction
Jan 13, 2021 • Instant Messaging

17 Ways Business Messaging Enhances Your Customer Satisfaction

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

Live 11 mobile marketing ideas for events
Nov 24, 2020 • Instant Messaging

The Most Popular Chat Apps in the U.S. (2024 Update)

U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.

whatsapp-business-benefits
Sep 15, 2020 • Instant Messaging

What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

blog-facebook-marketing-messages
Aug 31, 2020 • Instant Messaging

How to Use Facebook Messenger for Business

Adding a new communication channel to your existing marketing stack can feel like a daunting undertaking. But have no fear. We’ve unpacked everything you need to use Messenger for business — and get the most out of the platform.