Elevate customer engagement using Instagram's automated business-initiated messages, offering innovative ways for customers to connect with their favourite brands that were previously unavailable on the platform.
By using personalised recurring notifications based on a customer's preferences, you can offer relevant content or announcements that resonate with their interests and increase satisfaction.
Inform your audience about new product launches, build excitement and anticipation, create buzz around your new product, and ultimately drive sales and revenue for your business.
Improve customer retention by keeping your customers informed about sales deals, improve their overall experience, and increase the likelihood of repeat business and customer loyalty.
Improve customer satisfaction by enabling Instagram as a service channel while offering a complete shopping experience and driving revenue growth.
Enhance Instagram support by providing post-purchase assistance, order tracking, managing returns, optimizing costs, and reducing customer wait times.
Automate Instagram conversations to boost efficiency, cut costs, and leave your customers delighted.
Suggest products, answer questions, and help customers make confident purchases, encouraging them to return.
Transform Instagram chats into conversions. Deliver a complete shopping journey in a single chat from start to finish.
90% of its users follow at least one business, and 83% of users say that Instagram helps them discover new products and services.
Send personalised messages, offers, and promotions, and connect with your audience to drive your marketing goals.
Utilise Instagram for brand discovery, education, and nurturing your audience to ultimately drive sales.
Streamline communication with our Business Messaging API. Integrate Viber and more using a single API. We provide sample codes in multiple programming languages for easy implementation.
Mobile Service Cloud empowers teams to proactively address customer needs, anticipate inquiries, and provide context-driven support across multiple channels, including WhatsApp, all from one inbox.
Elevate your marketing with Mobile Marketing Cloud. Craft personalised omnichannel experiences and seamlessly launch automated Instagram campaigns for impactful engagement.
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