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Instagram Messaging.

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

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Connect to the Instagram Community

Engage with 1 billion active users

Have personalised and meaningful conversations with your customers on Instagram Messaging.

Provide Excellent Customer Service

With 1-on-1 customer care on your customers' preferred channel, response rates and customer satisfaction increase.

Optimise Your Customer Journey

Deploy Instagram for brand discovery, to educate and nurture consumers and drive sales.

Messenger API for Instagram

Instagram is a popular way to connect with brands. Every month 150 million people have a conversation with a business on Instagram through public comments, direct messages and story replies.

With Instagram Messaging, consumers can message businesses via their Instagram Business profile, their shop, and stories. For businesses, there is a huge opportunity to improve customer satisfaction and drive sales by having meaningful conversations with people on Instagram.

The API allows businesses to manage and scale the conversations with their audience on Instagram.

Get Early Access
Instagram Messaging

Use CM.com as Your Instagram Messaging Provider

Access All Channels

Get access to all messaging channels available through the CM.com platform

One Dashboard

Connect them all in one interface and deliver superior experiences

One API

Use our Business Messaging API to integrate Instagram into your own software

Built-in Features

Benefit from built-in features like quick replies, chatbots, and send rich media

Channel Fallback

We can guarantee the delivery of your message with a fallback to SMS

CM.com Business Messaging API Supports Instagram Messaging

“We are thrilled that CM.com is launching the support of Instagram Messaging within its Business Messaging API and Clouds Solutions. The Messenger API for Instagram will now enable all businesses to connect with customers on their preferred messaging channel, while integrating existing tools and data to drive business outcomes,” said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger.

“By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.”

Instagram Messaging

Get Access to Instagram Messaging via Our API

business messaging api

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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Instagram Messaging - Conversational Bundle Pricing

Pick the Bundle that fits your needs

Monthly Active Users (unique customers) Price*

Up to 500

R 1,499 / month

Up to 1000

R 2,299 / month

Up to 2500

R 3,799 / month

Up to 5000

R 5,299 / month

Up to 10000

R 7,499 / month

> 10000

Contact us for Custom Pricing

* One-time onboarding fee applies
Get Early Access

Request Instagram Messaging Access Today

Instagram messaging enables direct one-on-one, business-to-consumer communication.

Connect through CM.com and be sure to reach them on their preferred channel and get your conversations started.

Get Early Access

Latest Articles

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 03, 2021 • Messaging Channels
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Messaging Channels
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Messaging Channels
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

Platform Updates: December 2020

Dec 23, 2020 • Messaging Channels
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The 5 Best Mobile Marketing Christmas Tips

Nov 06, 2020 • Messaging Channels
With the days getting shorter and colder, Christmas shopping fun has kicked off. Consumers are searching for the best Christmas gifts at the best price, so competition between retailers at this time of the year can be fierce. How do you ensure it’s your product range that ends up underneath the Christmas tree? If you want to reach consumers before your competitors do, mobile marketing is the way to go. We’ll tell you why and share our 5 best mobile marketing tips for this Christmas!

How to Start With WhatsApp Business Interactive Buttons

Nov 04, 2020 • Messaging Channels
We have been waiting for the button feature since the launch of the WhatsApp Business API and this is the first step to start using them! WhatsApp released the Interactive Button Templates which provides you as a company with the opportunity to add buttons for quick replies or call to actions. Buttons are key to create a frictionless customer journey and we will explain to you why they are so important and how you can use this new feature.

Service as You Know It Will Disappear in 5 Years

Sep 24, 2020 • Messaging Channels
Customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people begin to rely on digital support more than ever, service as you know it will be dead in 5 years. In this article you'll learn about the main drivers of changing customer service and how to tackle these challenges.

Superior Customer Service Through Your Customer's Favorite Channel

Sep 23, 2020 • Messaging Channels
The times of only a physical customer service desk belongs to a faraway past. Since phone calls, emails, web forms and even messaging channels were introduced, it became easier for customers to connect with businesses. Your customers expect you to be available via their preferred communication channels, regardless of the channel, the time and/or their location. The question is: can your customers already reach you on all these channels?

Successful Starting Points for WhatsApp

Aug 24, 2020 • Messaging Channels
Great, you are going to start with WhatsApp for Business! Now, you have access to the enormous pool of more than 2 billion users. But, how will you reach and engage your audience on WhatsApp. You will need to create a starting point for your (potential) customers to start reaching out to you on WhatsApp. This Blog will explain multiple clever options you have and which starting points can be used for which scenario.
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