Instagram Messaging

Connect and Engage With Customers on Instagram

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

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Connect to the Instagram Community


Engage With 1 Billion Active Users

90% of its users follow at least one business, and 83% of users say that Instagram helps them discover new products and services.


Provide Excellent Customer Service

Send personalized messages offers, and promotions, connect with your audience and drive your marketing goals.


Maximize Your Customer Experience

Utilize Instagram for brand discovery, educating and nurturing your audience, and ultimately driving sales.

Increase Engagement with Instagram Marketing Messages

Boost customer engagement with Instagram's automated business-initiated messages, providing customers with the opportunity to hear from their favorite brands in innovative ways not possible before on the platform.

By using personalized recurring notifications based on a customer's preferences, you can offer relevant content or announcements that resonate with their interests and increase satisfaction.

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Inform your audience about new product launches, build excitement and anticipation, create buzz around your new product, and ultimately drive sales and revenue for your business.

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Improve customer retention by keeping your customers informed about sales deals, improve their overall experience, and increase the likelihood of repeat business and customer loyalty.

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Messenger API for Instagram

Connect with 150M on Instagram. Improve customer satisfaction and sales by having meaningful conversations with consumers through Instagram Messaging. Scale audience conversations with Instagram API.

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Use as Your Instagram Messaging Provider

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Access All Channels

Get access to all messaging channels available through the platform

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One Dashboard

Connect them all in one interface and deliver superior experiences

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Use our Business Messaging API to integrate Instagram into your own software

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Built-in Features

Benefit from built-in features like quick replies, chatbots, and send rich media

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Channel Fallback

We can guarantee the delivery of your message with a fallback to SMS

Instagram Messaging Business Messaging API Supports Instagram Messaging

“We are thrilled that is launching the support of Instagram Messaging within its Business Messaging API and Clouds Solutions. The Messenger API for Instagram will now enable all businesses to connect with customers on their preferred messaging channel, while integrating existing tools and data to drive business outcomes,” said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger.

“By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.”

Get Access to Instagram Messaging via Our API or Software

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Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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Mobile Service Cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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Mobile Marketing Cloud

Mobile Marketing Cloud

Target customers on their preferred devices, optimize campaigns and increase engagement. Leverage automation features and analytics to save time and improve ROI. Personalize omnichannel experiences and send Instagram campaigns for added impact.

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Essential Messaging Channels for Your Business


Essential Messaging Channels Guide

Instagram Messaging is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Chat With Your Customers on Their Preferred Mobile Channels.

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Request Instagram Messaging Access Today

Instagram messaging enables direct one-on-one, business-to-consumer communication.

Connect through and be sure to reach them on their preferred channel and get your conversations started.

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