Boost customer engagement with Instagram's automated business-initiated messages, offering customers innovative ways to connect with their favorite brands – a level of interaction previously unattainable on the platform.
By using personalized recurring messages based on a customer's preferences, you can offer relevant content or announcements that resonate with their interests and increase satisfaction.
Inform your audience about new product launches, build excitement and anticipation, create buzz around your new product, and ultimately drive sales and revenue for your business.
Improve customer retention by keeping your customers informed about sales deals, improve their overall experience, and increase the likelihood of repeat business and customer loyalty.
Improve customer satisfaction by enabling Instagram as a service channel while offering a complete shopping experience and driving revenue growth.
Enhance Instagram support by providing post-purchase assistance, order tracking, managing returns, optimizing costs, and reducing customer wait times.
Automate Instagram conversations to boost efficiency, cut costs, and leave your customers delighted.
Suggest products, answer questions, and help customers make confident purchases, encouraging them to return.
Transform Instagram chats into conversions. Deliver a complete shopping journey in a single chat from start to finish.
90% of its users follow at least one business, and 83% of users say that Instagram helps them discover new products and services.
Send personalized messages, offers, and promotions, and connect with your audience to drive your marketing goals.
Utilize Instagram for brand discovery, education, and nurturing your audience to ultimately drive sales.
Integrate Instagram Messaging directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Instagram? Mobile Service Cloud lets you interact with your customers in one easy-to-use inbox.
Send Instagram marketing campaigns with Mobile Marketing Cloud and create personalized omnichannel experiences that increase customer engagement.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that loyal customer base.
SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
Are you already talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.
White Friday stands out as one of the most anticipated shopping events of the year, with online sales growing 3.5% to $65.3 billion globally in 2022. With this, big and small businesses will strive for maximum exposure. Yet, this task is far from straightforward. Retailers must compete to be visible, overcome high advertising costs, and meet escalating customer expectations to cut through the noise and drive conversion. Moreover, every touchpoint in the customer journey represents a make-or-break opportunity to form relationships and drive transactions, or risk losing a consumer’s interest and trust.
One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, when it comes to White Friday, one of the most anticipated shopping events of the year, SMS remains as important as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.
“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.
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