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Instagram Messaging

Engage and Convert Customers on Instagram

Connect and engage with the Instagram community, have meaningful conversations, boost satisfaction, and drive sales.

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Increase Engagement with Instagram Marketing Messages

Boost customer engagement with Instagram's automated business-initiated messages, offering customers innovative ways to connect with their favorite brands – a level of interaction previously unattainable on the platform.

Offer Service and Drive Sales With Conversational Messaging

Improve customer satisfaction by enabling Instagram as a service channel while offering a complete shopping experience and driving revenue growth.

Convert Followers Into Revenue

Engage With 1 Billion Active Users

90% of its users follow at least one business, and 83% of users say that Instagram helps them discover new products and services.

Enhance your Marketing Efforts

Send personalized messages, offers, and promotions, and connect with your audience to drive your marketing goals.

Maximize Your Customer Experience

Utilize Instagram for brand discovery, education, and nurturing your audience to ultimately drive sales.

Mastering Conversational Messaging: A Comprehensive Guide

Guide to Conversational Messaging

Customers Want It, Businesses Need It

Customer engagement today happens on a variety of online messaging channels to attract, engage, interact, and convert.

In this guide, you’ll see how using the most relevant messaging channels can do the same for your business.

Download the guide

Why CM.com as Instagram Messaging Provider?

  1. Fast implementation and migration
  2. Integrate via API or software
  3. Premium customer support
  4. GDPR-compliant & secured

Latest Articles

WhatsApp vs Facebook Messenger
Jan 17, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details

facebook-chatbot-1
Sep 22, 2023 • Instant Messaging

Chatbots in Action: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.

instagram-chatbot
Sep 13, 2023 • Instant Messaging

Chatbots in Action: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.

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Sep 06, 2023 • Instant Messaging

A2P Messaging Fraud and Prevention for Businesses

Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.

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Aug 10, 2023 • Instant Messaging

Introducing Facebook Marketing Messages

Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.

How Popular is Facebook Messaging
Jul 20, 2023 • Instant Messaging

Facebook Messenger: Popularity, Users, and Insights

Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!

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May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

whatsapp-business-platform-centros-educativos
Jan 02, 2023 • Instant Messaging

What Is a WhatsApp Opt-in and Why Do I Need It?

WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.

end-of-sms
Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.

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