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Mobile Service Cloud

Live Chat

Chat with your website visitors in real-time with Live Chat, part of Mobile Service Cloud, the #1 customer service solution.

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Customer Expectations Have Shifted To Real-Time

Help them when they ask for it. Because your customers expect a response - instantly.

With Live Chat you can create personal connections: after all, a quick one-on-one chat can mean the world.

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Enable Fast, Personal Customer Service

Easily share information with colleagues all in one conversational view.

Invite customers to chat, send them relevant offers or products they might like.

Guide visitors through your website. Help them while co-browsing.

Recurring questions can be answered even faster with Predefined Responses.

Enhance customer experience with a chat widget - adapted to your brand.

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Customizable Chat Widget

With the customizable frontend widget, your customers can start chatting directly on your website. As an agent, you can switch your status to offline or online. If there is no one available, the widget switches from live chat to e-mail. Add service hours to let customers know when they can reach you.

Customize the widget to match your brand and website style.

  1. Show availability and service hours

  2. Custom branding possibilities

  3. E-mail fallback

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Manage All Live Chats In One Inbox

Engage every customer via Live Chat, part of our Mobile Service Cloud. The conversation view is enriched with customer data, offering all the context you could need, such as previous conversations from any channel.

In the same view, you can ask a colleague a question, or forward the conversation to an external supplier. All within Mobile Service Cloud.

  1. Consolidated view of all support channels per customer

  2. 360° customer profile, right next to the customer’s question

  3. Collaborate easily with internal and external parties

Boost Service, Increase Sales

Real-time pre-sales conversations help customers convert. With Mobile Service Cloud, you can see what the user is doing, and assist them on your website. Based on behavior, such as visited pages, you can send proactive messages via Live Chat.

Inspire your team to generate more sales with sales tracking and 'win messages'.

  1. Send proactive messages based on customer data and behavior

  2. Measure your teams' sales contribution for each channel

  3. Help customers navigate your site with co-browsing

Discover More About Mobile Service Cloud

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Agent Inbox

Manage conversations from Live Chat, WhatsApp Business, e-mail, and other channels in one convenient Agent Inbox.

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Scripted Chatbot

Use a chatbot to automate conversations. Help customers when there is no live agent available, or route correctly.

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All Features

There is more! Discover all features of Mobile Service Cloud, such as Statistics, Customer Profiles or Tagging.

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