Reach customers on any channel and manage your conversations from one place.
Build it yourself with our API, or run it on the CM.com platform.
No separate contract or integration per channel. Connect once, and reach customers on any channel they use, from one platform.
WhatsApp, RCS, SMS, Email, Voice, and more, all in one interface.
Move between channels and pick up any conversation right where it left off.
Quick replies, chatbots, and AI agents, plus images, video, and locations, out of the box.
Rich cards, carousels, and read receipts, built right into the SMS inbox.
Campaigns, support, payments, and AI agents, on the world's most used messenger
Cloud telephony, IVR, and AI voice agents, on the same platform as every channel.
Reach any phone, on any network, with the channel that still gets read first.
Transactional and marketing email, sent from the same platform as your messaging channels.
Turn comments and DMs into sales and support, without leaving the app.
Handle support and sales on one of today's most active messaging platforms.
Rich, instant, and interactive conversations for Viber's global user base.
Reach a highly engaged, security-conscious audience with rich content.
Chat with 1.4 billion Apple device users, right inside Messages.
Connect with customers across Asia's most-used messaging app.
Integrate once with the Business Messaging API and send and receive messages across every channel from your own systems. Built for developers who want full control over what they build.
Run these channels through CM.com's platform instead of building your own, across four connected suites: Connect, Activate, Convert, and Support.
Every channel gets you into the conversation. What keeps it going is what's underneath: the Customer Context Platform connects every message, call and order into one profile. So the conversation that starts on WhatsApp and continues by phone still has the full history behind it, no re-explaining, no starting over.
The more channels a customer uses, the sharper that picture gets. And whichever channel a team or an AI agent replies on, they're working from the same one.
A HALO agent or a colleague picks up the thread on WhatsApp, voice or email, same context either way.
Send the message on the channel each customer actually uses, RCS, SMS, email or WhatsApp.
One HALO agent handles the conversation wherever it starts, consistent every time.
Every industry uses conversational channels differently. Here's how four of our customers put them to work.
Lucardi, the Netherlands' largest jewelry chain, moved WhatsApp and web chat questions to an AI colleague. It now resolves 79% of chats on its own, freeing the team for cases that need a person.
CM.com has run the whole Dutch Grand Prix fan journey for five years: ticketing, payments, and an AI assistant that resolved 95% of fan conversations automatically during race weekend 2025.
Qeld, a FinTech providing accessible loans to small businesses, connects customers with support agents over WhatsApp, replacing the slow, paperwork-heavy process typical of banks.
Kidream.ai, an AI entertainment platform expanding across Southeast Asia, uses SMS and Voice for verification, then hands routine support questions to a HALO AI agent.
Get started with one channel or all of them. Start small, grow big with a platform that scales with you and your customers.
In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.
' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to post-purchase customer care to turn holiday shoppers into loyal fans of your brand.
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalized ways. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that loyal customer base.
SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.
Select a region to show relevant information. This may change the language.
+971 4 589 6035
