messaging-gateway
Business Messaging API

One Messaging API for Multiple Channels

CPaaS solution connecting multiple messaging channels into one single Business Messaging API for seamless communication

business-messaging-api

Business Messaging API for Powerful Conversational Messaging

Access to All Messaging Channels

Start sending and receiving messages in minutes and access all messaging channels via one single API.

Automatic Channel Fallback

If your recipient doesn't have the preferred channel an automatic fall back to another channel such as SMS will be used.

Privately Owned Infrastructure

Cloud platform with a unique Business Messaging API for all channels and certifications.

ONE API TO RULE THEM ALL

whatsapp
apple business chat
viber
rcs
facebook messenger
instagram messaging
sms
multi channel messaging

Messaging API Built for Developers

With the CM.com Business Messaging API you can send personalized messages to mobile phones all around the world, on all popular channels. Send and receive one message, or thousands at once.

  1. Manage just one API instead of separate APIs per channel

  2. Add rich content to optimize customer service

  3. PHP, Java or C#? We speak your coding language!

Contact Us
channels platform dashboard

Software to Empower Business Messaging

Monitor and optimize your messaging strategy in our easy-to-use Channels dashboard. View all your connected messaging channels, add different accounts and keep full control.

  1. Easily request additional channels and numbers

  2. Get clear insight into your monthly active users

  3. Test the WhatsApp Business Solution in our Sandbox

To API Documentation

Mobile Communication for Every Customer Interaction

Send reminders of deliveries, orders, appointments

Talk with your customers and deliver support

Updates, changes or reminders; alert when it matters

Protect accounts with two-factor authentication

Drive action with mobile marketing campaigns

How Other Brands Use Our Business Messaging API

Integrate Our Business Messaging API

Easily integrate, scale-up or add extra channels with one unique Business Messaging API. There are several example codes available for different programming languages.

Discover Our Growing Platform

Easy and Convenient

Benefit from one single platform and account for all your business messaging, on all channels.

Unbeaten Reliability

Send and receive messages from our platform with high uptime and a redundant setup.

Real-Time & Historical Analytics

Our powerful analytics tools gives you a real-time, detailed overview of your worldwide traffic.

Activate All Your Messaging Channels

Easily increase your customer's engagement and offer better customer service by connecting to multiple channels via one Business Messaging API.

Activate the channels you need in the Channels app on the CM.com platform.

Latest Articles

improve-customer-service
Oct 12, 2023 • Instant Messaging

How to Improve Customer Service With Google Business Messages

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.

blog-facebook-marketing-messages
Oct 11, 2023 • Instant Messaging

Introducing Facebook Marketing Messages

Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.

whatsapp-business-platform-centros-educativos
Aug 17, 2023 • Instant Messaging

What Is a WhatsApp Opt-in and Why Do I Need It?

WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.

instagram-marketing-messages-feature1
May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

Infographic logistics and transport
Dec 29, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.

live-experiences-ocio-y-viajes
Sep 09, 2022 • Instant Messaging

How to use the WhatsApp Business solution in Travel & Hospitality

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Travel & Hospitality sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey?

googles business messages channel
Aug 12, 2022 • Instant Messaging

An Introduction to Google's Business Messages API

Google plays an important role in most people's daily lives, with statistics showing that the site was visited billion times in January 2022 alone. Considering this prevalence, it’s no surprise that businesses are leveraging the site to better connect with customers and Google's Business Messages, launched in 2021, are facilitating just this.

Why the WhatsApp Business Solution is a great addition to HR and Recruitment Software
Aug 08, 2022 • Instant Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support.

whatsapp-optin-update
Jun 24, 2022 • Instant Messaging

WhatsApp Updates Opt-in and Quality rating policy

On July 9th WhatsApp will update their opt-in policy and will improve the quality rating. A valuable update which enables you to maintain the high level of service you provide through the favorite channel of your customer.

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