Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support, and increased sales conversions.
With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.
Increasing businesses' engagement further by enabling ads that click to messenger, resulting in higher customer engagement and sales.
Your message is always guaranteed to be delivered. If there is no internet connection available, SMS fallback is initiated as an alternative channel to deliver your message.
By using one of the most well-rounded apps available, you can expand your reach whilst increasing engagement. It offers you the option to recruit, support, advertise and combine with multiple social apps. Start targeting your prospects and customers to serve them not only via Facebook but Instagram as well.
Show customers you support them via their favourite channel
Have the option to sell and complete transactions in-channel
Create more brand awareness by linking ads to messenger
Being present across multiple channels requires a bigger load of messages and their responses for businesses.
Messenger offers several options to manage customer expectations. From auto-responses and greet-a-customer to letting them know when they can expect a response or a simple "out of office".
Implementing a bot will reduce the load by tackling the most frequently asked questions first to save even more time. Choose to implement our bot or connect an existing one to our API.
More About ChatbotsFrom Facebook Messenger & WhatsApp to Viber & Twitter, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you and your customers.
Connect them all in one interface and deliver superior experiences or use our Business Messaging API to integrate Facebook Messenger into your own software.
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Facebook Messenger's growth rate estimating 2.4 billion users by 2021
More than 20 billion conversations take place between business and users monthly
Over 300,000 bots exchange 8 billion mobile messages, daily
Facebook Messenger has 70% higher open rates than email campaigns
Over 7 million businesses use Facebook Messenger to attract their audience
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.
Read moreOne solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.
Read moreFacebook Messenger is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Chat With Your Customers on Their Preferred Mobile Channels.
Download GuideFacebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions. Contact us to get started.
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