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Facebook Messenger

When the Conversation Meets the Community

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

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Facebook Messenger to Complete Your Facebook Strategy

Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support, and increased sales conversions.

Driving Business Outcomes, One Conversation at a Time


Reach Over 2 Billion Active Users

With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.


Combine Ads With Contact

Increasing businesses' engagement further by enabling ads that click to messenger, resulting in higher customer engagement and sales.


Automatic Channel Fallback

Your message is always guaranteed to be delivered. If there is no internet connection available, SMS fallback is initiated as an alternative channel to deliver your message.

Support through Facebook Messenger

Facebook Messenger - More Than Just a Messaging App

By using one of the most well-rounded apps available, you can expand your reach whilst increasing engagement. It offers you the option to recruit, support, advertise and combine with multiple social apps. Start targeting your prospects and customers to serve them not only via Facebook but Instagram as well.

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    Show customers you support them via their favourite channel

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    Have the option to sell and complete transactions in-channel

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    Create more brand awareness by linking ads to messenger

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Save Valuable Time With Chatbots

Being present across multiple channels requires a bigger load of messages and their responses for businesses.

Messenger offers several options to manage customer expectations. From auto-responses and greet-a-customer to letting them know when they can expect a response or a simple "out of office".

Implementing a bot will reduce the load by tackling the most frequently asked questions first to save even more time. Choose to implement our bot or connect an existing one to our API.

More About Chatbots

Why Use CM.com as Your Facebook for Business Provider?


All Your Customer's Preferred Channels

From Facebook Messenger & WhatsApp to Viber & Twitter, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you and your customers.


One Dashboard or One API

Connect them all in one interface and deliver superior experiences or use our Business Messaging API to integrate Facebook Messenger into your own software.


Extra Built-in Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Why Smart Businesses Are Using Facebook Messenger

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2.4 Billion Users

Facebook Messenger's growth rate estimating 2.4 billion users by 2021

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20 Billion Messages

More than 20 billion conversations take place between business and users monthly

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300,000 Active Bots

Over 300,000 bots exchange 8 billion mobile messages, daily

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70% Higher Open Rate

Facebook Messenger has 70% higher open rates than email campaigns

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7 Million Businesses

Over 7 million businesses use Facebook Messenger to attract their audience

How to Use Facebook Messenger for Business

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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mobile service cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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Essential Messaging Channels for Your Business


Essential Messaging Channels Guide

Facebook Messenger is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Chat With Your Customers on Their Preferred Mobile Channels.

Download Guide

Add Facebook Messenger to Your Customer Experience

Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions. Contact us to get started.

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