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Facebook Messenger for Business: Connect and Grow

Go beyond customer support with Facebook Messenger, one of today's most powerful online tools for customer interaction.

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Increase Engagement with Facebook Marketing Messages

Improve customer engagement by using Facebook's automated business-initiated messages, allowing brands to connect with customers in new and exciting ways not previously possible on the platform.

Boost Sales and Customer Satisfaction via Facebook Messenger

Elevate customer happiness by leveraging Facebook as a service channel, delivering a seamless shopping experience, and boosting revenue growth.

Transform Followers Into Revenue

Connect over 3 Billion Users

Connect with 3 Billion users. Facebook Messenger boasts a massive user base, with 90% following businesses and 83% discovering new products and services.

Boost Your Marketing Impact

Deliver tailored messages, offers, and promotions, strengthening audience connections and achieving marketing objectives.

Optimize Customer Satisfaction

Leverage Facebook Messenger for brand discovery, audience education, and sales acceleration.

Support through Facebook Messenger

Facebook Messenger - Beyond a Messaging App

Unlock a world of possibilities with this versatile app, extending your reach and boosting engagement. It empowers you to recruit, support, advertise, and seamlessly integrate with various social apps.

Here's why smart businesses choose Facebook Messenger:

  1. Massive User Base: had over 3 billion monthly active users.

  2. Conversational Power: Enables 20 billion monthly conversations.

  3. Bot-Powered Engagement: 300,000 active bots.

  4. Superior Engagement: 70% higher open rates than email.

  5. Business Adoption: Trusted by over 7 million businesses.

Contact Us

Why CM.com?

  1. Fast implementation and migration
  2. Integrate via API or software
  3. Premium customer support
  4. GDPR-compliant & secure

Latest Articles

improve-customer-service
Oct 12, 2023 • Instant Messaging

How to Improve Customer Service With Google Business Messages

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.

blog-facebook-marketing-messages
Oct 11, 2023 • Instant Messaging

Introducing Facebook Marketing Messages

Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.

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Aug 17, 2023 • Instant Messaging

What Is a WhatsApp Opt-in and Why Do I Need It?

WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.

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May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

Infographic logistics and transport
Dec 29, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.

live-experiences-ocio-y-viajes
Sep 09, 2022 • Instant Messaging

How to use the WhatsApp Business solution in Travel & Hospitality

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Travel & Hospitality sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey?

googles business messages channel
Aug 12, 2022 • Instant Messaging

An Introduction to Google's Business Messages API

Google plays an important role in most people's daily lives, with statistics showing that the site was visited billion times in January 2022 alone. Considering this prevalence, it’s no surprise that businesses are leveraging the site to better connect with customers and Google's Business Messages, launched in 2021, are facilitating just this.

Why the WhatsApp Business Solution is a great addition to HR and Recruitment Software
Aug 08, 2022 • Instant Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support.

whatsapp-optin-update
Jun 24, 2022 • Instant Messaging

WhatsApp Updates Opt-in and Quality rating policy

On July 9th WhatsApp will update their opt-in policy and will improve the quality rating. A valuable update which enables you to maintain the high level of service you provide through the favorite channel of your customer.

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