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Chatbots

Automate Conversations With Our Chatbots

Satisfy customers through automated and scalable service. Enterprise-ready, easy to implement, and code-free. 

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Deliver a Unique Automated Experience

24/7 Availability

Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.

Improve Customer Satisfaction

Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.

Understand Your Customers

If you know your customers you know how to improve. With our AI-powered chatbot, you are fed with valuable insights to continuously improve your service. 

Reduce Costs

Automate repetitive questions with our easy to use chatbots and save hours of labor per month with a scalable service solution.

Increase Revenue

Roll out the red carpet for your customers in a frictionless journey and gain more loyal customers to increase your revenue.

Customer care channels

Excel in Customer Service

Improve your customer service while reducing costs and get a smile on every customer's face.

Provide support by using a chatbot over their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Google RCS, and Web Chat.

Regardless of the channel your customers choose, you will be able to deliver fast and accurate customer service.

Chatbot That Best Suits Your Business

Despite your business size, existing service department, or demand, we can provide you with the best suitable chatbot.

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Scripted Chatbot

The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey. 

The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like: 

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    Buy a ticket or make a reservation

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    Schedule a meeting 

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    Contact request 

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    Request order status 

Scripted Chatbot
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Conversational AI Cloud

Conversational AI Cloud is AI-powered and enables you to automate full conversations as your extra hand in service.

It's suitable for medium and large enterprises and provides full support in customers engagement like: 

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    Understand human input and handle full conversations 

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    Find accurate answers and solve problems 

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    Personalized interaction and first-line support 

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    If needed handover to a human agent at the right time

Conversational AI Cloud

Scripted Chatbot or Conversational AI Cloud?

Meet Your Business Needs

Scripted Chatbot Conversational AI Cloud
Scripted Chatbot Conversational AI Cloud

Live Chat

Web Integration

App Integration

Conversational Channels Integration

No Coding Required

Support Team

Dedicated Customer Success Manager

Drag and Drop Code-Free Interface

Seamless Agent Takeover

Artificial Intelligence

Knowledge Management

Automate Without Hurdles

The Advantages of CM.com Chatbots

Live Within Days

Our chatbots are easy to implement. If support is required, our customer success managers will provide help to get you started. 

User-Friendly & Relevant

The use of our chatbots doesn’t need any programming skills. Drag and drop to adjust or expand a chatbot flow and maintain relevant and personalized interactions.

Improve Engagement on the Long Run

Our AI powered chatbot enables you to gather and process data with the knowledge management base to improve your customer engagement.

Guaranteeing Data Security

Information security is our top priority. The CM.com platform runs on our private cloud which is certified with high-security standards like ISO27001 certification.

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Meet Our Scripted Chatbot

Discover our Scripted Chatbot yourself! Scan the QR code or add +97145896035 to your contacts list and send a message saying ˝Hi˝ over WhatsApp to start experiencing our Chatbot.

Chatbots for the Conversational Commerce Experience

Integrate the CM.com chatbot with existing data sources or connect within the CM.com platform with multiple products or solutions to build a unique omnichannel service experience.

With the CM.com chatbots, we empower the full conversational commerce experience.

Book Your Demo

Get Inspired

whatsapp-chatbot
Sep 13, 2023 • Chatbots

What Is a WhatsApp Chatbot, and How Do You Build One in WhatsApp Business?

WhatsApp Business and chatbots have skyrocketed as channels for brands to communicate with customers, and there are no signs of slowing down; There are currently around 2 billion active users on WhatsApp in more than 180 countries, and the numbers are still growing! A chatbot on WhatsApp can hugely benefit your business communication. In this blog, we'll explore the true value of WhatsApp Chatbots and how to build one.

chatbot-customer-experience
Sep 13, 2023 • Chatbots

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

Housing Association Image
Jul 06, 2023 • Chatbots

How chatbots can empower real estate associations to deliver exceptional customer experiences

Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for real estate associations and their customers.

dutch-grand-prix-service
Jun 30, 2023 • Chatbots

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Chatbots

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

real estate industry proptech
May 02, 2023 • Chatbots

What is Proptech?

The real estate industry has been comparatively slow to pick up on the benefits of marketing technology and automation, although there are numerous elements of real estate management that are better handled by machine than human. So why the slow uptake?

OpenAI conversational ai cloud LLMs new
Mar 21, 2023 • Chatbots

Implementing Large Language Models and Generative AI, CM.com’s first features

Today CM.com has introduced a major release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.

eCommerce Add On Tech Stack blog image
Feb 28, 2023 • Chatbots

Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack

At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.

CM.com ChatGPT blog logos
Feb 28, 2023 • Chatbots

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.

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