Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.
Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.
If you know your customers you know how to improve. With our AI-powered chatbot, you are fed with valuable insights to continuously improve your service.
Automate repetitive questions with our easy to use chatbots and save hours of labor per month with a scalable service solution.
Roll out the red carpet for your customers in a frictionless journey and gain more loyal customers to increase your revenue.
Improve your customer service while reducing costs and get a smile on every customer's face.
Provide support by using a chatbot over their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, and Web Chat.
Regardless of the channel your customers choose, you will be able to deliver fast and accurate customer service.
Despite your business size, existing service department, or demand, we can provide you with the best suitable chatbot.
The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey.
The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like:
Buy a ticket or make a reservation
Schedule a meeting
Contact request
Request order status
Conversational AI Cloud is AI-powered and enables you to automate full conversations as your extra hand in service.
It's suitable for medium and large enterprises and provides full support in customers engagement like:
Understand human input and handle full conversations
Find accurate answers and solve problems
Personalized interaction and first-line support
If needed handover to a human agent at the right time
| Scripted Chatbot | Conversational AI Cloud | |
|---|---|---|
| Scripted Chatbot | Conversational AI Cloud | |
Live Chat |
✔ |
✔ |
Web Integration |
✔ |
✔ |
App Integration |
✔ |
✔ |
Conversational Channels Integration |
✔ |
✔ |
No Coding Required |
✔ |
✔ |
Support Team |
✔ |
✔ |
Dedicated Customer Success Manager |
✔ |
|
Drag and Drop Code-Free Interface |
✔ |
|
Seamless Agent Takeover |
✔ |
|
Artificial Intelligence |
✔ |
|
Knowledge Management |
✔ |
Our chatbots are easy to implement. If support is required, our customer success managers will provide help to get you started.
The use of our chatbots doesn’t need any programming skills. Drag and drop to adjust or expand a chatbot flow and maintain relevant and personalized interactions.
Our AI powered chatbot enables you to gather and process data with the knowledge management base to improve your customer engagement.
Information security is our top priority. The CM.com platform runs on our private cloud which is certified with high-security standards like ISO27001 certification.
Discover our Scripted Chatbot yourself! Scan the QR code or add +97145896035 to your contacts list and send a message saying ˝Hi˝ over WhatsApp to start experiencing our Chatbot.
Integrate the CM.com chatbot with existing data sources or connect within the CM.com platform with multiple products or solutions to build a unique omnichannel service experience.
With the CM.com chatbots, we empower the full conversational commerce experience.
Book Your DemoAs a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.
With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?
People use chatbots for various reasons, with “productivity” as the key motivational factor. But what kind of bot do you need? They come in many forms and sizes, and to be successful, you need to think about where to apply a bot, and which kind. What do you want to achieve with the bot? In this guide, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.
Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of AI for Customer Service in this blog.
WhatsApp Business and chatbots have skyrocketed as channels for brands to communicate with customers, and there are no signs of slowing down; There are currently around 2 billion active users on WhatsApp in more than 180 countries, and the numbers are still growing! A chatbot on WhatsApp can hugely benefit your business communication. In this blog, we'll explore the true value of WhatsApp Chatbots and how to build one.
Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.
Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for real estate associations and their customers.
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
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