Chatbots

Automate Conversations With Our Chatbots•

Satisfy customers through automated and scalable service. Enterprise-ready, easy to implement, and code-free.

24/7 Availability

Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.

Improve Customer Satisfaction

Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.

Understand Your Customers

If you know your customers you know how to improve. With our AI-powered chatbot, you are fed with valuable insights to continuously improve your service.

Reduce Costs

Automate repetitive questions with our easy to use chatbots and save hours of labor per month with a scalable service solution.

Increase Revenue

Roll out the red carpet for your customers in a frictionless journey and gain more loyal customers to increase your revenue.

Improve your customer service while reducing costs and get a smile on every customer's face.

Provide support by using a chatbot over their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Google RCS, and Web Chat.

Regardless of the channel your customers choose, you will be able to deliver fast and accurate customer service.

The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey.

The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like:

Buy a ticket or make a reservation
Schedule a meeting
Contact request
Request order status

Scripted Chatbot

Conversational AI Cloud is AI-powered and enables you to automate full conversations as your extra hand in service.

It's suitable for medium and large enterprises and provides full support in customers engagement like:

Understand human input and handle full conversations
Find accurate answers and solve problems
Personalized interaction and first-line support
If needed handover to a human agent at the right time

Conversational AI Cloud

	Scripted Chatbot	Conversational AI Cloud
	Scripted Chatbot	Conversational AI Cloud
Live Chat	✔	✔
Web Integration	✔	✔
App Integration	✔	✔
Conversational Channels Integration	✔	✔
No Coding Required	✔	✔
Support Team	✔	✔
Dedicated Customer Success Manager		✔
Drag and Drop Code-Free Interface		✔
Seamless Agent Takeover		✔
Artificial Intelligence		✔
Knowledge Management		✔

Book Your Demo Conversational AI Cloud

Live Within Days

Our chatbots are easy to implement. If support is required, our customer success managers will provide help to get you started.

User-Friendly & Relevant

The use of our chatbots doesn’t need any programming skills. Drag and drop to adjust or expand a chatbot flow and maintain relevant and personalized interactions.

Improve Engagement on the Long Run

Our AI powered chatbot enables you to gather and process data with the knowledge management base to improve your customer engagement.

Guaranteeing Data Security

Information security is our top priority. The CM.com platform runs on our private cloud which is certified with high-security standards like ISO27001 certification.

Discover our Scripted Chatbot yourself! Scan the QR code or add +97145896035 to your contacts list and send a message saying ˝Hi˝ over WhatsApp to start experiencing our Chatbot.

Get Inspired

Mar 21, 2023 • Chatbots

Implementing Large Language Models and Generative AI, CM.com’s first features

Today CM.com has introduced a major release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.

Feb 28, 2023 • Chatbots

Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack

At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.

Feb 28, 2023 • Chatbots

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.

Jan 25, 2023 • Chatbots

How to Use WhatsApp Business for Service Automation

The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.

Jan 25, 2023 • Chatbots

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

Jan 25, 2023 • Chatbots

Collect Customer Feedback With WhatsApp Business

Customer feedback is a vital part of any business as an essential point of contact between the buyer and the seller. However, obtaining good quality feedback can have its obstacles, not least because the process of giving and collecting information in the form of traditional customer surveys can often be time-consuming and tedious for consumers and businesses alike.

Jan 25, 2023 • Chatbots

How WhatsApp Business Can Help With Abandoned Carts Recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.

Jan 25, 2023 • Chatbots

Increase Conversion With Promotional Messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.

Jan 06, 2023 • Chatbots

How to Design and Customize Your Website Chatbot Without Coding

Chatbots can be a gold mine, but doesn’t it require much effort? Don’t worry; there’s no need to hassle your developers. You can design and implement a no-code chatbot on your website. In this article, you’ll find out why you’d want a chatbot and how it can look on your website.