Trust Center

The CM.com Trust Center is your one-stop-shop for security, compliance, privacy, legal, and risk management.

trust center hero medium

Quality and Trustworthiness Are at the Core of Our Products

At CM.com, we enable organizations to connect to their customers and offer them a superior customer experience through our state-of-the-art cloud software.

Our Trust Center connects you to the latest information on the security, reliability, privacy, and compliance of our products.

Trust Is About Providing Insight!

CM.com, via independent auditors, periodically assesses the quality of our services to the latest insights, legislation, and standards (like ISO and PCI DSS). CM.com continually works to improve the quality of the services and aims to be transparent about it.

Client Notification ISO: 27001/27017/27018

Read more about the implementation of our information security policy.

Client notification

cmcom noc support

Scope of ISO Certifications

CM.com is ISO 27001, 27017, 27018, 9001, 14001, and 20000 certified for their services delivered to customers. The services in scope as stated in the ISO certificates are:

"The delivery of: CPaaS (Messaging & Voice), SaaS Platform (Mobile Marketing Cloud, Mobile Service Cloud, Conversational AI Cloud), Ticketing Platforms (General Admission, YourTicketProvider, Global Ticket, Seated), Identity and Sign Services, Online Payment Services."

CM.com Complaints Process

This complaints process can be used by CM.com customers to express dissatisfaction with our services. Email [email protected] in order for us to process your complaint in the best way.

Please include the following information:

  • Your full name

  • Your address

  • Your CM.com CRM id

  • A detailed description of your complaint

  • Please include copies of documentation or proof supporting your complaint

We will confirm the reception of your complaint within 2 business days and strive to resolve the complaint within 15 business days. If for some reason we are not able to reach a solution, we will let you know.

Please be aware that complaints must be made with a reasonable time limit. Therefore, complaints may be rejected if they are received more than 2 years after the fact.

This process does not cover complaints brought by persons or organizations that are not customers. For specific consumer questions with regard to;

  • Ticket sales you can contact our Consumer support via Phone or WhatsApp on +31 (0)20 244 2877

  • For generic questions, you can contact our support team.

More Information?

At CM.com, we enable organizations to connect to their customers and offer them a superior customer experience through our state-of-the-art cloud software.

Our Trust Center connects you to the latest information on the security, reliability, privacy, and compliance of our products.

Contact the Risk Team

Latest Articles

messaging-fraud-and-prevention-for-businesses
Sep 25, 2023 • Trust Center

Combat SMS Pumping (AIT) Fraud Effectively With CM.com

In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.

what is smishing
Jan 12, 2023 • Trust Center

What Is Smishing and How Can You Protect Yourself Against It?

Even if you’ve never heard of “smishing” you have almost certainly been the target of this type of cyber fraud. Smishing weaponizes SMS messages to scam recipients into disclosing sensitive personal information or to unwittingly infect a mobile device with malware.

blog_image-hero-fraudmonitoring
Jan 04, 2023 • Trust Center

Tips to Help Prevent Fraud in SMS and Voice Traffic

With each technological advance, criminals find new ways to defraud businesses – and Communications Platform as a Service (CPaaS) is no exception. Organizations as diverse as Formula 1, the Dutch Red Cross, and DHL are enjoying the customer experience and conversion benefits of CM.com – and fraudsters want to get in on the act. Though we take every measure to assure your safety, it will not stop criminals from trying. But there are some additional steps you can take to help prevent fraud.

trust-center-introduction
Jun 24, 2022 • Trust Center

The Trust Center: a Clear Insight in Security, Privacy, Risk and Compliance Within CM.com

At CM.com, we enable organizations to connect to their customers and offer them a superior customer experience through our state-of-the-art cloud software. Transparency, quality, and trustworthiness are at the core of our products and services. This is why we are happy to announce the introduction of the Trust Center, a place where everyone can have insight into security, privacy, risk, and compliance within CM.com.

platform update mobile phone
Mar 31, 2022 • Trust Center

CM.com Response to zero-day in Spring Core Framework

On March 31st a severe vulnerability in the Spring Core Framework was discovered known as "Spring4Shell". With this post we would like to share with our customers how CM.com responded to this zero-day exploit. 

Opt-In Policies for SMS Messaging
Aug 05, 2021 • Trust Center

Opt-In Policies for SMS: How to Stay Compliant

Getting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. Today we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers.

Platform High Availability
Nov 14, 2018 • Trust Center

CM.com Takes Next Step in Platform High Availability

When SMS Messaging is a critical part of your business processes it’s important to work together with a partner which ensures high availability. For almost 10 years, CM.com provides a double redundant SMS gateway to her high-end customers. From now on this high availability is ready for all our customers.

intro-to-rcs-messaging-for-marketers
Nov 05, 2018 • Trust Center

GDPR for Mobile Marketing? How to Get Your Consent Right

Is May 25th, 2018 – the day the GDPR went into effect – a day you don’t particularly like to look back on? Many companies still believe it is difficult to be GDPR compliant when sending out marketing messages to customers. Quite a pity, because being GDPR-compliant can be quite easy, using this practical guide.

Double Redundant SMS Gateway
Oct 16, 2018 • Trust Center

Platform High Availability With a Double Redundant SMS Gateway

Almost ten years ago CM.com was the first in the market to provide high-end customers, like banks and governments, a double redundant SMS gateway. And it was a huge success, we won almost all deals in those markets in our home markets.

Is this region a better fit for you?
Go
close icon