Engage Every Customer.
Personalize Every Moment.
Scale With Confidence.

CM.com is the AI-powered engagement platform that takes you from “Who are you?” to “We’ve got you covered” through smarter and more personal engagement across every channel.

AI That Works for You

From automation to insight — use built-in AI to understand, predict, and act. No code needed, just your goals.

One Platform. Every Channel.

Talk, serve, and sell through messaging, voice, email, and payments. Everything works together in one seamless platform designed to grow with your ambitions.

Secure by Design

Protected by top security standards, fully GDPR-compliant, and trusted by industries with the highest regulations worldwide.

TRUSTED BY BUSINESSES WORLDWIDE

vattenfall
Roskilde Festival
bmw group
bmw
mini cooper
coca cola
vivid
takeaway.com
cordaid
dominos
Understand Your Customers

Understand Your Customers

Every great relationship starts with understanding. CM.com connects your customer data from every touchpoint — from website visits to support chats and past purchases.

You get a clear, real-time view of who your customers are and what they care about, so you can engage with insight and empathy.

💡 See the full picture of every customer, without data silos.

Engage With Intelligence

Engage With Intelligence

Create conversational experiences, personalize interactions, and automate customer journeys using real-time data.

At the core is HALO, our Agentic AI engine. You can build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.

From idea to working AI agent — all by using your own words.

Connected Journeys

Turn Every Experience Into a Connected Journey

Your customers move freely across moments and channels — from a support question to a purchase, from a booking reminder to a personalized offer.

CM.com brings every interaction together into one seamless experience. Wherever the journey starts and wherever it continues, the context stays with it.

AI learns from every step, so each interaction feels more relevant, more helpful, and more natural than the one before.

🔁 Engagement that adapts: across channels, across moments, and with every customer.

One Platform to Break Silos and Build Better Customer Experiences

Marketing, commerce and service can’t work in isolation. CM.com unites teams, data, and channels to create connected customer journeys — across every touchpoint, in every moment.

AI Solutions Built for Your Industry

See all industries >

Retail & eCommerce

Retail & eCommerce

Send personal campaigns, real-time updates and offer smooth checkout on every channel.

Financial Services

Financial Services

Automate communication, improve service and stay compliant in every customer interaction.

Tech & Media

Tech & Media

Support users at scale, automate conversations and onboard faster without losing quality.

Leisure & Travel

Leisure & Travel

Sell and scan tickets, share live updates and personalise every step from booking to entry.

Here's What Our Customers Have To Say

Trusted Technology. Proven Performance.

Telecom, WhatsApp, Meta & Google integrations

In-house acquiring & payment processing

Compliance, ISO, and regulatory excellence

Recognized by Juniper as an industry leader

Intelligent automation across the entire platform

What Could CM.com Change for Your Team?

See what smarter engagement looks like

Book your personalized demo and discover how our AI-powered Engagement Platform helps you engage every customer — personally, efficiently and at scale.

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Why businesses choose CM.com:

✓ All channels and data in one place for seamless customer journeys

✓ Scalable engagement powered by AI and designed for humans

✓ Trusted by global brands, built for security and compliance

Start building better relationships with the platform made for meaningful moments.

Latest Articles

blog-ai-for-the-future
May 20, 2025 • CM.com

How to Build AI for the Future

You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.

Optimize Your Marketing Strategy with CM.com’s Voice Solution
May 12, 2025 • Voice

Optimize Your Marketing Strategy with CM.com’s Voice Solution

Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.

the-benefits-of-2fa-for-business
May 12, 2025 • Security

The Benefits of 2FA for Business

Protecting customer data is (or should be) a priority for every modern business. One of the most secure ways to verify customer information is by multi-factor authentication (MFA). In this blog, we’ll discuss the top benefits of MFA (and 2FA) and explain why it’s a must-have for mobile-native businesses.

Protect Your Customers from Fraud With RCS Sender Verification
May 12, 2025 • RCS

Protect Your Customers from Fraud With RCS Sender Verification

Cybercrime and spam messaging is on the rise. Criminals attempt to impersonate trusted businesses in the hopes of scamming loyal customers out of their personal details, login credentials, and even banking information. This damages the trust between customers and businesses. How can you tell which messages are legit, and which ones aren't? RCS Business offers verified sender profiles, helping customers identify official business accounts so they can engage with business communication with confidence.

Successful Debt Collection With Consumer-Friendly Upgraded SMS
May 12, 2025 • Customer Experience

Successful Debt Collection With Consumer-Friendly Upgraded SMS

Debt collection can be a tough industry. Outstanding, late, or unpaid debts are tricky to manage and solve, and strict (security) regulations make the work complicated. On top of that, the industry has a reputation problem - many consumers see debt collectors as aggressive or unapproachable. But how does one make debt collection more efficient, more transparent, and more consumer-friendly?

mfa-sso-blog-hero
Apr 10, 2025 • Authentication

MFA/2FA vs. SSO: Navigating the Digital Security Landscape

In today's interconnected world, the importance of robust digital security cannot be overstated. As businesses and individuals grapple with increasing cyber threats, the choice of security measures becomes crucial.

RCS vs. SMS Messaging: A Comparison
Apr 10, 2025 • RCS

RCS vs. SMS Messaging: A Comparison

Thanks to its rich content and other interactive features, RCS messaging is taking the SMS marketing world by storm. But what is the difference between RCS and SMS? Today, we’ll compare RCS vs. SMS for use in your mobile marketing campaigns.

WhatsApp RCS
Apr 10, 2025 • RCS

RCS vs WhatsApp: Which is Best for Your Business?

RCS Business Messaging and WhatsApp Business Messaging are both notable channels for businesses that strive for a personal and conversational approach to customer communication. But what features do both channels have? What sets them apart? And more importantly - which channel is most suitable for your business? Let's find out!

unlock-communication-excellence-with-cpaas
Apr 10, 2025 • CM.com

Unlock Communication Excellence With CPaaS

Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.

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