Make sure your services are scalable. Covid-19 made it clear that Governments need to be ready for increased demands and online services. For Citizens and Civil Servants alike.
Predictions are that 75% of government CIOs will be directly responsible for security outside of IT by 2025, to include operational and mission-critical technology environments (Gartner).
Ease of use is an important factor in choosing the right solutions for your services. For citizens and civil servants alike. Digitalization should be an asset, not a set-back.
Meet your target audience on the channels that they use for a personalized and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.
Provide immediate answers to frequently asked questions and automate customer journeys online to relieve the stress on your service center.
Make sure that your organization is prepared to tackle online threats by enhancing your security policies to protect your data. Multi-Factor Authentication provides a safe solution for the protection of your services.
It is essential to keep everybody, citizens and healthcare institutions, informed at all times. Communication is key! Make sure the right information is out there, reaching your audience. Start the conversation on popular channels.
Help your citizens by optimizing and automating processes online. Citizen needs a new passport? Have them contact you online on their preferred channel. Have a chatbot guide them through the process in one go. Send a notification for pick-up.
Your own people will also benefit from digitalization. Make life easy by creating a flexible and scalable work environment. Offer easy communication channels for them to get in touch with citizens and colleagues.
More than ever, citizens will expect their government to be available when and how it’s most convenient and safe for them.
With our Mobile Service Cloud solutions you will provide beautiful customer service and experiences on any channel.
Enable your citizens to fulfill the complete customer journey within a conversation. Whether they have a question or want to order or renew a product: everything is possible.
Automate the Conversations Without Losing the human Touch.
Let your service stand out with the solutions and channels CM.com offers.Discover Our Solutions
Automate the Conversations Without Losing the Human Touch. Let your service stand out with the solutions and channels CM.com offers. Take the first step to contact our Government experts.
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