Logistics & Transport

Embrace Service-Driven Logistics and Transport

Outperform the increasing customer expectations in the logistics & transport industry.

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Industries next icon Logistics & Transport

Logistics & Transport in Numbers


To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% is not able to define a differentiated customer experience (KMPG).


Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).

> 200

A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.

2 hours

With the rapid growth in e-commerce, consumer's expectation are changing. Delivery is expected within hours, with a 24/7 zero-fiction service level next to it.

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Optimize the Logistics & Transport Journey

How can you outperform customer expectations in the world of logistics & transport?

Watch the video to get an impression of what you can do with CM.com's solutions.

How can CM.com Help?

Elevate Your Business With CM.com



One of the main transformations within the automotive industry is the increasing connectivity. From connected cars, to connected customers, we have the tools to make it happen.


Freight Transport

Improving the customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service and conversational AI.


Postal & Parcel Services

With increasing customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.

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Infographic: Effective Logistics for Durable Relations

Discover how to optimize the entire customer experience throughout the logistics and transportation journey.

Download the Infographic

We Understand Your Challenges

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Meeting multi-channel customer demand on the move

The worlds of logistics and communications are converging. Customers, however, aren’t so predictable. Download our guide to discover the challenges needed to address in this multi-channel world.

Download Whitepaper
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