whatsapp-channel
WhatsApp Business

Improve Your Customers Experience on WhatsApp

Start the conversation on WhatsApp and provide world class mobile customer experiences on this popular messaging channel.

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The WhatsApp Business App vs API. What's right for you?

Speaking about WhatsApp for Business, it is important to understand the difference between the WhatsApp Business App and the Platform. The App was built with small business owners in mind. The Platform was built for large businesses sending high-volume business to customer support and notifications.

Explore the difference

Experience the Power of WhatsApp

For Medium and Large Enterprises

Efficient Communication

The WhatsApp Business Solution is a valuable and powerful tool for high quality conversations to enhance the customer service and improve your business results.

Rich Conversations

WhatsApp is one the most popular messaging channels on the planet allowing you to talk to customers in real-time and have relevant and rich conversations.

Secured Messaging Channel

As a WhatsApp Business Solution provider, we securely host WhatsApp data. Our API is GDPR compliant and secured with end-to-end encryption.

OUR LIST OF CLIENTS INCLUDES

Example of WhatsApp Business

Reach More Than 2 Billion People Worldwide

WhatsApp opens up a world of opportunities to provide world-class customer service and minimize the friction in the buying and customer journey.

With the WhatsApp Business Solution, you can connect with your customers globally on their favorite messaging channel.

  1. 2 billion people use WhatsApp (Statista)

  2. 100 billion WhatsApp messages are sent per day (Backlinko)

  3. WhatsApp is used in over 180 countries (WhatsApp)

Get started in 3 steps

WhatsApp Business Platform: New Way to Reach Your Customers

whatsapp-business-guide

WhatsApp Business Solution Guide

In this guide you will find everything there is to know about WhatsApp Business Platform. You'll learn why WhatsApp Business Solution is the way to grow your business by delivering an exceptional customer experience.

Download Guide

Real-Time Notifications and Support via Chatbot or Agent

Media

Send images, videos, audios, documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

Chatbots

Build a chatbot to assist users with getting FAQs answered faster.

whatsapp messages

Enrich Your Customer Service & Support

WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.

With your business WhatsApp account you can set-up quick replies, indicate opening hours, show your address, and link to your website.

If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.

Use WhatsApp for alerts, notifications, and customer support.

chatbot session

Automate Your Conversations With a Chatbot

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers. 

Discover our Scripted Chatbot yourself. Scan the QR code or Add +971 45896035 to your contacts list and send a message saying ˝Hi˝ over WhatsApp.

  1. Available on WhatsApp and any other channel and device

  2. Easy to build and manage without programming

  3. Guaranteed results

More About Chatbots

Businesses Using the WhatsApp Business Platform

Chat With Their Customers in Two Ways:

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.

Get Started in 3 Easy Steps

With WhatsApp Business for Companies

Create an Account on CM.com

Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.

Request Access

Once logged in, head to "Channels" and request access via the WhatsApp icon. To start testing right away, set up our WhatsApp sandbox.

WhatsApp for Customer Service

Once approved you can start sending messages with WhatsApp. Use our cloud software or the WhatsApp Business Platform to provide great customer support via WhatsApp.

Get Access to WhatsApp for Business via Our API or Software

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Read more
mobile marketing cloud

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalized omnichannel experiences that increase customer engagement.

Read more
mobile service cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

Read more

Pick the Pricing Bundle that Fits Your Needs

From $ 99

per month

Monthly Active Users
  • Counts the number of unique users you engaged with messages in a calendar month

  • Best option for multiple messages to a limited set of users

  • Use Cases: newsletters, daily updates

From $ 89

per month

Conversations
  • Counts the amount of 24-hours window messages to a unique user

  • Best option for chats with customers with a clear start and endpoint

  • Use Cases: customer support, Q&A, conversational bots

From $ 59

per month

  • Counts all inbound and outbound messages to applicable channels

  • Best option for single messages with limited responses

  • Use Cases: notifications, reminders, marketing

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