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WhatsApp Business

Improve Your Customers Experience on WhatsApp

Start the conversation on WhatsApp and provide world class mobile customer experiences on this popular messaging channel.

whatsapp business conversations

OUR LIST OF CLIENTS INCLUDES

Use WhatsApp as Marketing Channel and Increase Conversions

Improve your digital strategy and use WhatsApp as a marketing tool for direct, personalized communication with your audience.

Cut through the email marketing noise and easily share your latest news or offers with all your opted-in customers on WhatsApp with just one click.

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People get flooded with messages from companies, especially during sale periods. Use WhatsApp Business Platform to advertise your deals and stand out in the crowd.

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Get up to 30% abandoned cart conversion via re-engagement messages on WhatsApp. Let your customers rediscover their wish list and make that sale.

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Offer Your Customers Service on WhatsApp Anytime, Anywhere

Add WhatsApp to your contact center and help your agents to connect easily with customers. Tackle more conversations at a time without losing personal customer support.

Share key information, status updates, and delivery confirmations about shipped orders via WhatsApp to keep your customers informed.

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Benefit from the high engagement rate of WhatsApp and use it to collect valuable feedback. Lower the threshold and let customers decide when they will reply or fill out the questionnaire.

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Optimize answering repetitive questions by implementing an FAQ chatbot on WhatsApp. Help customers find the correct information and take the pressure off your customer service team.

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Provide the Best Shopping Experience on WhatsApp

Use WhatsApp Commerce to offer the complete customer buying journey in WhatsApp. Give the complete shopping experience in one channel and drive revenue growth.

Make it easy for customers to view products and make orders. Use multi-product & single product messages to highlight your products or services directly in WhatsApp. 

Assist your customers in their buying experience and provide personal advice when most needed. 88% of consumers are more likely to buy when they receive recommendations from store employees.

Turn interactive conversations on WhatsApp into conversions. Ensure a comprehensive and end-to-end shopping experience on a single chat screen.

Example of WhatsApp Business

Reach More Than 2 Billion People Worldwide

WhatsApp opens up a world of opportunities to provide world-class customer service and minimize the friction in the buying and customer journey.

With the WhatsApp Business Solution, you can connect with your customers globally on their favorite messaging channel.

  1. 2 billion people use WhatsApp (Statista)

  2. 100 billion WhatsApp messages are sent per day (Backlinko)

  3. WhatsApp is used in over 180 countries (WhatsApp)

Get started in 3 steps

WhatsApp Business Platform: New Way to Reach Your Customers

whatsapp-business-guide

WhatsApp Business Solution Guide

In this guide you will find everything there is to know about WhatsApp Business Platform. You'll learn why WhatsApp Business Solution is the way to grow your business by delivering an exceptional customer experience.

Download Guide

Real-Time Notifications and Support via Chatbot or Agent

Media

Send images, videos, audios, documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

Chatbots

Build a chatbot to assist users with getting FAQs answered faster.

whatsapp messages

Enrich Your Customer Service & Support

WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.

With your business WhatsApp account you can set-up quick replies, indicate opening hours, show your address, and link to your website.

If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.

Use WhatsApp for alerts, notifications, and customer support.

chatbot session

Automate Your Conversations With a Chatbot

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers. 

Discover our Scripted Chatbot yourself. Scan the QR code or Add +971 45896035 to your contacts list and send a message saying ˝Hi˝ over WhatsApp.

  1. Available on WhatsApp and any other channel and device

  2. Easy to build and manage without programming

  3. Guaranteed results

More About Chatbots

WhatsApp Commerce, end-to-end shopping.

The WhatsApp Business Platform allows brands to enable commerce features inside WhatsApp. The new feature offers a simple way for businesses to showcase and sell their products, without leaving chat. Choose to display single or mutli-product catalogs.

Discover Product Catalogs

Businesses Using the WhatsApp Business Platform

Chat With Their Customers in Two Ways:

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.

Get Started in 3 Easy Steps

With WhatsApp Business for Companies

Create an Account on CM.com

Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.

Request Access

Once logged in, head to "Channels" and request access via the WhatsApp icon. To start testing right away, set up our WhatsApp sandbox.

WhatsApp for Customer Service

Once approved you can start sending messages with WhatsApp. Use our cloud software or the WhatsApp Business Platform to provide great customer support via WhatsApp.

Get Access to WhatsApp for Business via Our API or Software

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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mobile marketing cloud

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalized omnichannel experiences that increase customer engagement.

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mobile service cloud

Mobile Service Cloud

Want to provide customer service via WhatsApp? With Mobile Service Cloud, you can interact with your customers via any channel - all in one easy-to-use inbox. Provide a consistent experience across channels.

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