When speaking about WhatsApp for Business, it is important to understand the differences between the WhatsApp Business App and the API. The App was built with small business owners in mind. The API was built for larger businesses sending high-volume business to customer support and notifications.
Explore the differenceFor Medium and Large Enterprises
The WhatsApp Business Solution is a valuable and powerful tool for high quality conversations to enhance the customer service and improve your business results.
WhatsApp is one the most popular messaging channels on the planet allowing you to talk to customers in real-time and have relevant and rich conversations.
As a WhatsApp Business Solution provider, we securely host WhatsApp data. Our API is GDPR compliant and secured with end-to-end encryption.
WhatsApp opens up a world of opportunities to provide world-class customer service and minimize the friction in the buying and customer journey.
With the WhatsApp Business Solution, you can connect with your customers globally on their favorite messaging channel.
2 billion people use WhatsApp (Statista)
100 billion WhatsApp messages are sent per day (Backlinko)
WhatsApp is used in over 180 countries (WhatsApp)
In this guide you will find everything there is to know about WhatsApp Business API. You'll learn why WhatsApp Business Solution is the way to grow your business by delivering an exceptional customer experience.
Download GuideSend images, videos, audios, documents to complete processes faster.
Share location information in real-time to enhance delivery experiences.
Use the contact array to send contact information to your users.
Securely protect customer accounts with two factor authentication.
Build a chatbot to assist users with getting FAQs answered faster.
WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.
With your business WhatsApp account you can set-up quick replies, indicate opening hours, show your address, and link to your website.
If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed.
Use WhatsApp for alerts, notifications, and customer support.
Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex.
Available on WhatsApp and any other channel and device
Easy to build and manage without programming
Guaranteed results
With WhatsApp Business for Companies
Register for free on our platform to get started with the WhatsApp Business Solution. Existing customers can simply log in to their account to kick-start the process.
Once logged in, head to "Channels" and request access via the WhatsApp icon. To start testing right away, set up our WhatsApp sandbox.
Once approved you can start sending messages with WhatsApp. Use our cloud software or the WhatsApp Business API to provide great customer support via WhatsApp.
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.
Read moreMobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalized omnichannel experiences that increase customer engagement.
Read moreOne solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.
Read moreper month
Counts the number of unique users you engaged with messages in a calendar month
Best option for multiple messages to a limited set of users
Use Cases: newsletters, daily updates
per month
Counts the amount of 24-hours window messages to a unique user
Best option for chats with customers with a clear start and endpoint
Use Cases: customer support, Q&A, conversational bots
per month
Counts all inbound and outbound messages to applicable channels
Best option for single messages with limited responses
Use Cases: notifications, reminders, marketing
Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.
Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.
Do you want to reach your customers on their preferred mobile channel? Choose CM.com as your WhatsApp Business Solution provider and easily manage all your conversations with the Mobile Service Cloud. Start the conversation on WhatsApp and provide a world-class mobile customer experience.
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