The AI-powered engagement platform for every business.
From automation to insight — use built-in AI to understand, predict, and act. No code needed, just your goals.
Talk, serve, and sell through messaging, voice, email, and payments. Everything works together in one seamless platform designed to grow with your ambitions.
Protected by top security standards, fully GDPR-compliant, and trusted by industries with the highest regulations worldwide.
Every great relationship starts with understanding. CM.com connects your customer data from every touchpoint — from website visits to support chats and past purchases.
You get a clear, real-time view of who your customers are and what they care about, so you can engage with insight and empathy.
💡 See the full picture of every customer, without data silos.
Create conversational experiences, personalize interactions, and automate customer journeys using real-time data.
At the core is HALO, our Agentic AI engine. You can build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.
✨ From idea to working AI agent — all by using your own words.
Your customers move freely across moments and channels — from a support question to a purchase, from a booking reminder to a personalized offer.
CM.com brings every interaction together into one seamless experience. Wherever the journey starts and wherever it continues, the context stays with it.
AI learns from every step, so each interaction feels more relevant, more helpful, and more natural than the one before.
🔁 Engagement that adapts: across channels, across moments, and with every customer.
Collect and unify customer data in one place. Use real-time insights to create more relevant, personal experiences at every touchpoint.
Connect with customers on any channel (WhatsApp, SMS, RCS and more) using one simple API that keeps the experience consistent.
Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
Manage every customer conversation in one inbox. AI helps your team respond faster and more personally across every channel.
Marketing, commerce and service can’t work in isolation. CM.com unites teams, data, and channels to create connected customer journeys — across every touchpoint, in every moment.
Work smarter with connected data and AI-powered campaigns
Your customers expect relevance, not repetition. With CM.com, you can use real-time insights to personalize communication, automate campaigns, and build journeys that connect — across every moment and channel.
From message to payment in one continuous flow
Customers don’t see steps — they see experiences. CM.com helps you remove friction from the buying process by combining communication, automation and payments in one seamless flow that’s fast, intuitive and human.
Personal service, even at scale
Your customers just want to be helped, no matter the channel or team. Manage all conversations in one inbox. Let AI assist with prioritising, suggesting, and responding so your service stays fast and personal.
Send personal campaigns, real-time updates and offer smooth checkout on every channel.
Automate communication, improve service and stay compliant in every customer interaction.
Support users at scale, automate conversations and onboard faster without losing quality.
Sell and scan tickets, share live updates and personalise every step from booking to entry.
Gifty, our chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalised advice. This way, we can swiftly address any inquiry, even during December, our busiest month.
We have been working together with CM.com for years now and we have never had any issues with regards to SMS or Voice. When did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.
We choose to recruit new Domino’s employees via WhatsApp, because it is the most popular channel for our target group. The integrated chatbot gives a personal feeling and connection to our brand. By a small sample, we learned that applying via WhatsApp is easier and quicker than traditional methods.
The process with CM.com went very smoothly. Fast switch. Easy contact. It does what it's supposed to do! That's why I'm so happy with our cooperation. We actually have as little contact as possible, which means it's going well.
Rob de Bruijn, E-commerce Manager
With CM.com, marketing, communication, branding, pre-sale and regular sales are completely connected. In the past, we worked with exports and imports, but now I no longer have to worry about the risks of using different systems.
Jordy den Haan, Manager
Telecom, WhatsApp, Meta & Google integrations
In-house acquiring & payment processing
Compliance, ISO, and regulatory excellence
Recognized by Juniper as an industry leader
Intelligent automation across the entire platform
See what smarter engagement looks like
Book your personalized demo and discover how our AI-powered Engagement Platform helps you engage every customer — personally, efficiently and at scale.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
Start building better relationships with the platform made for meaningful moments.
Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.
You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Wael Ali, our Regional Director MEA, on how these AI advancements are transforming customer interactions and enhancing the experience. With Wael's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.
Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headliner in the papers. But simply implementing a bunch of security measures isn't always enough. Loose apps and services become vulnerable for fraud, and are often cost-inefficient. That's why we now offer a one-stop-shop to safely secure your business: the Verification API.
White Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-White Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
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