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Setting New Standards in Customer Experience.

Instantly connect with your customers and outperform their growing expectations with our conversational software.

Engage With Customers
Reach Your Audience
Automate Customer Contact
Personalize Your Message
Monetize Conversations

engage with customers mobile service cloud

Engage With Customers

Make it easy for your customers to get the best service across channels.

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

automate customer service conversational ai cloud

Automate Customer Contact

Empower your customers to get personalized service experiences whenever they want.

personalize your message mobile marketing cloud

Personalize Your Message

Unlock your customer data and automate your mobile marketing.

Monetize Conversations

Create commercial opportunities at every conversational touchpoint.

Founded in 1999

More than 20 years of experience

Global Focus

Local presence in 20 countries

118 Countries

Customers across 118 countries

Licensed PSP

Licensed Payment Service Provider

24/7 Support

Global monitoring & support

Listed Company

Listed at Euronext Amsterdam

Latest Articles

How to make flexibility the key to every successful marketing strategy

Sep 27, 2021 • Marketing

It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behavior or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

What is Conversational AI? A deep dive into modern chatbots

Sep 12, 2021 • Chatbots

Whether you know it or not, you've probably interacted with Conversational AI before — perhaps on your favourite brands’ website or in a chat conversation with a business. Today, we’ll break down conversational artificial intelligence, how it differs from traditional chatbots, and why every businesses should consider adopting it.

WhatsApp Chatbot: Best Practices

Aug 15, 2021 • WhatsApp

Pretty sure that you’ve heard of chatbots before. The employee that never sleeps can be a very valuable tool for your customer service, with personalized user journeys and automation to really get the job done online. But did you know that chatbots can also be employed on WhatsApp?

Get Started with Interactive WhatsApp Messages

Aug 15, 2021 • WhatsApp

Since WhatsApp Business launched a few years ago, it has quickly become one of the most popular choices for business communication. Because of this, WhatsApp has expanded its business tools and added interactive WhatsApp messages.

Opt-In Policies for Text Messaging: How to Stay Compliant With SMS

Aug 11, 2021 • SMS

Getting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. Today we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers.

Weighing Up the Benefits of Wet and Dry Signatures

Aug 04, 2021 • Sign

Businesses are increasingly adopting dry or electronic signatures in order to streamline the contract process, reduce their environmental footprint, and lower costs.

8 Hot Topics in Hospitality

Jul 25, 2021 • Mobile Marketing Cloud

The hospitality industry is different from other industries, because the customer experience is thé product. Success is achieved by consistently delivering an excellent customer experience. This is challenging as the wishes of your guests are ever-changing. What is considered an excellent experience today may be different in a year. New trends are developing at a rapid pace and are also influenced by other industries. These days, digital- and physical service are intertwined, with fast and intelligent (self) service at its core. In this blog, we share the 8 hottest topics in the hospitality industry. Some of them are accelerated due to COVID-19, but they're all just as relevant.

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 25, 2021 • WhatsApp

The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

11 Benefits of Switching to Electronic Signature Software

Jul 25, 2021 • Sign

Has your business made the shift to using esignatures yet? If you’re curious about the benefits of electronic signatures for your business, you’ve come to the right place. In this blog, we’ll share the benefits of esignatures — plus everything you need to know about CM.com’s electronic signature product.

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