Engage Every Customer.
Personalize Every Moment.
Scale With Confidence.

The AI-powered engagement platform for every business.

AI That Works for You

From automation to insight — use built-in AI to understand, predict, and act. No code needed, just your goals.

One Platform. Every Channel.

Talk, serve, and sell through messaging, voice, email, and payments. Everything works together in one seamless platform designed to grow with your ambitions.

Secure by Design

Protected by top security standards, fully GDPR-compliant, and trusted by industries with the highest regulations worldwide.

TRUSTED BY BUSINESSES WORLDWIDE

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superprof
bmw group
bmw
mini cooper
coca cola
vivid
takeaway.com
cordaid
dominos
Understand Your Customers

Understand Your Customers

Every great relationship starts with understanding. CM.com connects your customer data from every touchpoint — from website visits to support chats and past purchases.

You get a clear, real-time view of who your customers are and what they care about, so you can engage with insight and empathy.

💡 See the full picture of every customer, without data silos.

Engage With Intelligence

Engage With Intelligence

Create conversational experiences, personalize interactions, and automate customer journeys using real-time data.

At the core is HALO, our Agentic AI engine. You can build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.

From idea to working AI agent — all by using your own words.

Connected Journeys

Turn Every Experience Into a Connected Journey

Your customers move freely across moments and channels — from a support question to a purchase, from a booking reminder to a personalized offer.

CM.com brings every interaction together into one seamless experience. Wherever the journey starts and wherever it continues, the context stays with it.

AI learns from every step, so each interaction feels more relevant, more helpful, and more natural than the one before.

🔁 Engagement that adapts: across channels, across moments, and with every customer.

One Platform to Break Silos and Build Better Customer Experiences

Marketing, commerce and service can’t work in isolation. CM.com unites teams, data, and channels to create connected customer journeys — across every touchpoint, in every moment.

AI Solutions Built for Your Industry

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Retail & eCommerce

Retail & eCommerce

Send personal campaigns, real-time updates and offer smooth checkout on every channel.

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Financial Services

Financial Services

Automate communication, improve service and stay compliant in every customer interaction.

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Tech & Media

Tech & Media

Support users at scale, automate conversations and onboard faster without losing quality.

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Leisure & Travel

Leisure & Travel

Sell and scan tickets, share live updates and personalise every step from booking to entry.

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Here's What Our Customers Have To Say

Trusted Technology. Proven Performance.

Telecom, WhatsApp, Meta & Google integrations

In-house acquiring & payment processing

Compliance, ISO, and regulatory excellence

Recognized by Juniper as an industry leader

Intelligent automation across the entire platform

What Could CM.com Change for Your Team?

See what smarter engagement looks like

Book your personalized demo and discover how our AI-powered Engagement Platform helps you engage every customer — personally, efficiently and at scale.

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Why businesses choose CM.com:

✓ All channels and data in one place for seamless customer journeys

✓ Scalable engagement powered by AI and designed for humans

✓ Trusted by global brands, built for security and compliance

Start building better relationships with the platform made for meaningful moments.

Latest Articles

Optimize Your Marketing Strategy with CM.com’s Voice Solution
Jun 13, 2025 • Voice

Optimize Your Marketing Strategy with CM.com’s Voice Solution

Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.

blog-ai-for-the-future
Apr 22, 2025 • CM.com

How to Build AI for the Future

You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.

blog-interview-halo-customer-service
Mar 19, 2025 • Chatbots

Chatting with the Near Future: AI's New Role in the Customer Experience

AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Wael Ali, our Regional Director MEA, on how these AI advancements are transforming customer interactions and enhancing the experience. With Wael's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!

halo
Mar 10, 2025 • CM.com

Agentic AI Agents: Helping You Get Things Done

Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!

blog-ai-agent-creation
Mar 10, 2025 • AI

How to Create AI Agents in Five Easy Steps

AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.

Live 5 ways to optimize customer service in leisure
Mar 10, 2025 • Customer Experience

Make Your Contact Page Irresistible: 8 Essential Tips for Improved Customer Service

Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!

mobile-identity-service-hero
Dec 06, 2024 • Authentication

Mobile Identity Services: Know Your Users

Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.

verification-services
Nov 29, 2024 • Security

Your One-Stop-Shop for Verification Services

Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headliner in the papers. But simply implementing a bunch of security measures isn't always enough. Loose apps and services become vulnerable for fraud, and are often cost-inefficient. That's why we now offer a one-stop-shop to safely secure your business: the Verification API.

hero-17-sms-customer-service-templates-to-use-today
Nov 22, 2024 • AI

Turning shoppers into loyal fans: how to retain customers post-White Friday

White Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-White Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.

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