Up Your Game in Retail & eCommerce

Build effortless Retail & eCommerce customer experiences with conversational commerce.

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Industries Retail & eCommerce

Retail & eCommerce in 2022

94%

of today's consumers will buy more from a company after a very good customer experience.

73%

of today's shoppers use multiple channels in their buying journey. Omnichannel eCommerce is here to stay.

63%

of consumers will stop buying from brands that use poor personalization tactics.

10% to 30%

of attribution data can be missed in analytics because of browsers with tracking prevention, ad blockers and cookie laws.

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How to Grow Your Business With a Relational Approach.


At CM.com, we believe that by adopting a relational business strategy, retailers can solve many of the challenges they face.

Download our whitepaper, to find out why.

Download the whitepaper

Elevate Your Retail & eCommerce Business With CM.com

fashion ecommerce

Fashion eCommerce

Fashion brands compete for shoppers attention. To win that battle you need to meet shopper demands.

Offer a customer experience that matches expectations and supports you in improving your eCommerce performance. 

electronics ecommerce

Electronics eCommerce

Consumer Electronics is a competitive market. Make sure you understand your audience, to improve your marketing efforts.

What is it your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest trends? Use this!

d2c ecommerce

D2C eCommerce

Doing business directly with consumers means you will talk and sell directly to that audience.

Control over service and sales channels requires a different approach. Be prepared to deliver a customer experience that sticks.

Discuss Your Ambitions
2022 eCommerce Calendar

Download: 2022 eCommerce Calendar

This infographic shows how you to optimize key retail dates with the right technology. Plan ahead and take full advantage of each and everyone with customer service, marketing, and AI solutions.

Download the infographic

From Conversation to Conversion

With Conversational Commerce you provide beautiful customer service and commerce experiences on any channel.

Enable your customers to fulfill the complete customer journey within a conversation. Whether they have a question or want to order a product: everything is possible.

Turn every conversation into a conversion.

Let your eCommerce business stand out with the solutions and channels CM.com offers.

Discover Our Solutions

How Centralpoint Boosts Performance

''Be where your customers are and deliver the service experience they expect.''

Watch the video and learn how Centralpoint leverages Mobile Service Cloud to meet their customer demands.

Mobile Service Cloud

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