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OpenAI LLMs release now implemented
Oct 06, 2023 • Payments

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Engagement platform generative ai engine
Sep 28, 2023 • Payments

CM.com Celebrates Launch of Generative AI Engine: Revolutionizing Customer Engagement

Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

Research report press release about personalization
Jul 03, 2023 • Payments

CM.com Research on Personalization: Are Retailers Getting It Right?

Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by CM.com sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities.

Juniper Research CDP report
Oct 18, 2022 • Payments

CM.com named an ‘Established Leader’ in Juniper Research's CDP Vendor Competitor Leaderboard

Juniper Research’s Competitor Leaderboard: CDP Vendors places CM.com as one of 14 leaders in the market.

voice in mobile service cloud
Oct 05, 2022 • Payments

CM.com launches Voice in Mobile Service Cloud

CM.com, a global leader in cloud software for conversational commerce, launches Voice as a channel in Mobile Service Cloud, to connect customers and companies via phone, and any messaging channel.

Juniper recognizes CM.com as leader in CCaaS market
Aug 17, 2022 • Payments

Juniper recognizes CM.com as leader in CCaaS market

Juniper Research ranks CM.com, the market leader in conversational interfaces, as a leader in the Contact Center-as-a-Service (CCaaS) market.

CM.com selected as Euronext Tech Leader
Jun 07, 2022 • Payments

CM.com selected as Euronext Tech Leader

CM.com (AMS: CMCOM), a global leader in cloud software for conversational commerce, has been selected to participate in Euronext Tech Leaders.

Jun 01, 2022 • Payments

CM.com Named an Official Partner of Google’s Business Messages

CM.com, a global leader in cloud software for conversational commerce, has been named as an official partner of Google’s Business Messages, integrating Google’s Business Messages into its offering, building on the company's expertise across a wide variety of conversational channels, and consolidating its position as a world leader in omnichannel communications.

May 19, 2022 • Payments

CM.com Named ‘Leading Challenger’ in Mobile Voice by Juniper Research

New report, Mobile Voice Strategies: Future Monetisation Opportunities & Market Forecasts 2022-2026, places CM.com amongst top ten global market leaders.

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