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Setting New Standards in Customer Experience.

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AMEX
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Optimise the Entire Mobile Customer Journey

Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to enhance your customers' experience on their favourite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.

Here to Support Your Business...

Retail

Really get to know your customers

Sports and Leisure

More than just ticketing

Professional Services

Automate key parts of your workflow

Real Estate

Support the home buying journey

...with Our Leading Industry Solutions

Automotive

Help your customers stay connected

Travel

Create superior customer experiences

Utilities

Ensure your customers feel connected

Charities

Fast results with mobile donations

Create Personal Experiences That Last

  1. Engage With Customers

  2. Reach Your Audience

  3. Automate Customer Service

  4. Personalise Your Message

  5. Monetise Conversations

Mobile Service Cloud

Engage With Customers

Make it easy for your customers to get the best service across channels.

Dive In

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

Dive In
Conversational AI Cloud

Automate Customer Contact

Empower your customers to get personalised service experiences whenever they want.

Dive In
Mobile Marketing Cloud

Personalise Your Message

Unlock your customer data and automate your mobile marketing.

Dive In

Monetise Conversations

Create commercial opportunities at every conversational touchpoint.

#1 Software Suite for Conversational Commerce

Founded in 1999

More than 20 years of experience

Global Focus

Local presence in 20 countries

118 Countries

Customers across 118 countries

Licensed PSP

Licensed Payment Service Provider

24/7 Support

Global monitoring & support

Listed Company

Listed at Euronext Amsterdam

RECOGNISED AND ACCREDITED BY

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451 research
gartner
frost sullivan
idc
gsma
iso9001
psd eu payment
pci dss

Why Customers Choose CM.com

CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.

Colin Peters, Director at Radius Payment Solutions

I was impressed with the speed at which the CM.com team was able to work – from scoping the requirement to designing a solution, to setting it all up and delivering the support to get us up and running, CM.com was there every step of the way to ensure our business didn’t miss a beat.

Freddie Sawkins, Director at Czech & Speake

After the onboarding phase, the Mobile Service Cloud team continues to come up with new ideas, and they will email us to see if any issues have arisen. The team is always, always on hand to ensure that we’ve got everything we need.

Katie Hucks, Customer Service Manager at Revolution Beauty

At Bournemouth 7s Festival, keeping our festival goers up-to-date and providing great customer service is pivotal. CM.com gives us the perfect platform to engage with our audience through an effective and easy-to-use suite of excellent communication tools.

Craig Mathie, Managing Director, Bournemouth 7s

Let’s Make Your Customers Happy

Raise your customer experience to an industry-defining mobile standard using our software. Sign up today and turn those happy returning customers into brand ambassadors.

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Wave Goodbye To Queuing And Crowded Bars At Your Events With Mobile Order

Oct 14, 2021 • Ticketing
Whether it’s a football match, music festival, or classical concert, there’s nothing more annoying than standing at a crowded bar, fighting to get the barkeeper’s attention for a drink while you miss big chunks of the event. After all, it’s the reason you’re there in the first place. So how do we solve this? Let’s start by looking at something almost all visitors take to events with them: a smartphone. It is already widely used for e-ticketing, so why not also for ordering food and drinks, too? This is where CM.com’s Mobile Order product comes in. The exciting thing is that reducing queuing time isn’t the only benefit this technology can bring events organisers. Let’s take a closer look…

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How to optimise your customer service for Black Friday

Oct 07, 2021 • Chatbots
COVID-19 had a positive impact with many online retailers, Black Friday included. In 2020, Black Friday drove a 38% surge in sales for UK online retailers on the day itself (November 27th). Pre-pandemic, 2019 saw total retail spending hit £8.6bn – higher than any other European country. With those kinds of revenue increases up for grabs, it’s easy to focus on getting your marketing messages out there without considering how customer experience can affect the success of your Black Friday campaigns. 

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Platform Updates: September 2021

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CM.com sponsors 20th Sport Industry Awards

Sep 22, 2021 • WhatsApp
The 20th Sport Industry Awards hosted some of the biggest names in the sporting sector to celebrate the achievements that made the headlines in commercial sport over the past year. Since COVID-19 rules were relaxed, audiences in the UK can now attend live events, so for the first time since 2019, the show was an in-person event. 
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