Online customer service plays a pivotal role in consumer spending. But how are retail brands really performing?
CM.com examines the UK’s top 25 retail brands when it comes to customer engagement.Download the report
Make it easy for your customers to get the best service across channels.Dive In
Connect with customers on any communication channel and expand your reach.Dive In
Empower your customers to get personalised service experiences whenever they want.Dive In
Create commercial opportunities at every conversational touchpoint.
More than 20 years of experience
Local presence in 23 countries
Customers across 118 countries
Global monitoring & support
Listed at Euronext Amsterdam
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
“The team at CM.com were always open and honest with us about what we could achieve together. That was a breath of fresh air."
After the onboarding phase, the Mobile Service Cloud team continues to come up with new ideas, and they will email us to see if any issues have arisen. The team is always, always on hand to ensure that we’ve got everything we need.
We were impressed by CM.com’s hands-on approach to identifying the best solution for Glamorgan, as well as the strength and agility of its ticketing platform and ease of use for employees and fans.
Huw Warren, Head of Commercial, Glamorgan CCC
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