Online customer service plays a pivotal role in consumer spending. But how are retail brands really performing?
CM.com examines the UK’s top 25 retail brands when it comes to customer engagement.
Download the reportMake it easy for your customers to get the best service across channels.
Dive InConnect with customers on any communication channel and expand your reach.
Dive InEmpower your customers to get personalised service experiences whenever they want.
Dive InCreate commercial opportunities at every conversational touchpoint.
Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to enhance your customers' experience on their favourite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.
Show industry solutionsMore than 20 years of experience
Local presence in 23 countries
Customers across 118 countries
Global monitoring & support
Listed at Euronext Amsterdam
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
“The team at CM.com were always open and honest with us about what we could achieve together. That was a breath of fresh air."
After the onboarding phase, the Mobile Service Cloud team continues to come up with new ideas, and they will email us to see if any issues have arisen. The team is always, always on hand to ensure that we’ve got everything we need.
We were impressed by CM.com’s hands-on approach to identifying the best solution for Glamorgan, as well as the strength and agility of its ticketing platform and ease of use for employees and fans.
Huw Warren, Head of Commercial, Glamorgan CCC
Raise your customer experience to an industry-defining mobile standard using our software. Get started today and turn those happy returning customers into brand ambassadors.
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