CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in ongoing AI investment efforts. Read all about the new integrated Generative AI features.
Read the releaseMake it easy for your customers to get the best service across channels.
Dive inConnect with customers on any communication channel and expand your reach.
Dive inEmpower your customers to get personalised service experiences whenever they want.
Dive inCreate commercial opportunities at every conversational touchpoint.
Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to enhance your customers' experience on their favourite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.
Show industry solutionsMore than 20 years of experience
Local presence in 19 countries
Customers across 118 countries
Global monitoring & support
Listed at Euronext Amsterdam
We were impressed by CM.com’s hands-on approach to identifying the best solution for DFS, as well as the strength and agility of their chatbot technology and ease of use for both employees and customers.
Working with the team at CM.com has been seamless. From integrating the tech solutions and using the analytics dashboard to upgrading and maintaining the platform’s infrastructure, CM.com has been exceptional in looking after KFC’s needs.
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
After the onboarding phase, CM.com continues to come up with new ideas, and they will email us to see if any issues have arisen. The team is always, always on hand to ensure that we’ve got everything we need.
CM.com believe that technology exists to enhance people's lives. And that's why we introduced a chatbot to Orbit, to enhance our customer experience.
Raise your customer experience to an industry-defining mobile standard using our software. Get started today and turn those happy returning customers into brand ambassadors.
Discover our ProductsTalk to SalesMeeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.
In the dynamic landscape of retail and eCommerce, staying relevant through social commerce has never been more challenging. Social media platforms have emerged as indispensable allies for businesses, reshaping how brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of two billion active users globally, 90% of which follow one or more business accounts. Instagram enables them to interact with brands on a more meaningful level.
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.
Black Friday stands out as one of the most anticipated shopping events of the year, with half (51%) of UK adults planning to spend during the Black Friday weekend, higher than the 39% planning to spend in 2022. With this, big and small businesses will strive for maximum exposure. Yet, this task is far from straightforward. Retailers must compete to be visible, overcome high advertising costs, and meet escalating customer expectations to cut through the noise and drive conversion. Moreover, every touchpoint in the customer journey represents a make-or-break opportunity to form relationships and drive transactions or risk losing a consumer’s interest and trust.
Everybody has probably used, or at the very least heard of, Facebook and its communication channel, Facebook Messenger. But did you know that Facebook Messenger can significantly add value to your business? In this blog, we'll explore how you can use this versatile channel to reach your audience.
In recent years, the integration of SMS has played a pivotal role in transforming the Black Friday shopping experience. Retailers and consumers alike have embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.
One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, when it comes to Black Friday, one of the most anticipated shopping events of the year, SMS remains as important as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
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