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Setting New Standards in Customer Experience.

Instantly connect with your customers and outperform their growing expectations with our conversational software.

Really get to know your customers

Sports and Leisure

More than just ticketing

Professional Services

Automate key parts of your workflow

Support the home buying journey

Help your customers stay connected

Create superior customer experiences

Ensure your customers feel connected

Fast results with mobile donations

Engage With Customers
Reach Your Audience
Automate Customer Service
Personalise Your Message
Monetise Conversations

Mobile Service Cloud

Engage With Customers

Make it easy for your customers to get the best service across channels.

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

Conversational AI Cloud

Automate Customer Contact

Empower your customers to get personalised service experiences whenever they want.

Mobile Marketing Cloud

Personalise Your Message

Unlock your customer data and automate your mobile marketing.

Monetise Conversations

Create commercial opportunities at every conversational touchpoint.

Founded in 1999

More than 20 years of experience

Global Focus

Local presence in 20 countries

118 Countries

Customers across 118 countries

24/7 Support

Global monitoring & support

Listed Company

Listed at Euronext Amsterdam

CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.

Colin Peters, Director at Radius Payment Solutions

I was impressed with the speed at which the CM.com team was able to work – from scoping the requirement to designing a solution, to setting it all up and delivering the support to get us up and running, CM.com was there every step of the way to ensure our business didn’t miss a beat.

Freddie Sawkins, Director at Czech & Speake

After the onboarding phase, the Mobile Service Cloud team continues to come up with new ideas, and they will email us to see if any issues have arisen. The team is always, always on hand to ensure that we’ve got everything we need.

Katie Hucks, Customer Service Manager at Revolution Beauty

At Bournemouth 7s Festival, keeping our festival goers up-to-date and providing great customer service is pivotal. CM.com gives us the perfect platform to engage with our audience through an effective and easy-to-use suite of excellent communication tools.

Craig Mathie, Managing Director, Bournemouth 7s

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Dec 02, 2021 • Customer Experience

Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.

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Nov 29, 2021 • Mobile Service Cloud

Customers love live chat, with 46% preferring it over all other forms of digital communication. Instead of having to sit through cheesy tunes as they wait to speak to a customer service rep over the phone, live chat gives customers the convenience of short wait times – while still being able to talk through their issues with a real advisor. 

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When it comes to creating the path of least resistance, today’s technology has it in the bag. Much of the reason for this is because it’s just so difficult to gain and keep customers in this enormously competitive business world. Therefore, making every experience that they have with us a seamless and pleasurable one is pretty important.

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Nov 22, 2021 • Conversational Commerce

Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitisation of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times. Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

The top 5 benefits of e-ticketing

Nov 18, 2021 • Ticketing

Digitisation is shaking up the world of traditional paper ticket sales—and that’s a good thing! Ever since smartphones hit the market in 2007, people have quickly embraced the idea of using convenient digital alternatives. Now, when you want to attend a concert or festival, all it takes is a few taps on your screen and your e-ticket is at your fingertips, ready to be scanned when you enter the venue. But the benefits of e-ticketing don’t stop there. Let’s take a look at the top 5 benefits of e-ticketing for event organisers and attendees.

Chatbot vs. Live Chat: which is right for you?

Nov 15, 2021 • Mobile Service Cloud

Chat is quickly becoming many customers’ favourite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

CM.com acquires Appmiral to expand the customer experience with festival & event apps

Nov 12, 2021 • Ticketing

We’re delighted to announce that, at the beginning of November, CM.com acquired mobile festival & event app platform company, Appmiral. By joining forces, Appmiral and CM.com can fortify a common goal: to take visitors’ experiences to the next level through cutting-edge mobile and ticketing technologies.

Opt-in policies for text messaging: how to stay compliant with SMS

Nov 11, 2021 • SMS

Getting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. In this blog we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers.

Conversational Channels are no longer optional

Nov 08, 2021 • Instant Messaging

Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real-time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.

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