Setting New Standards in Customer Experience

Instantly connect with your customers and outperform their growing expectations with our conversational software.

hero homepage large

TRUSTED BY BRANDS WORLDWIDE

dfs-furniture-customer-logo
bmw
minicooper
kfc
revolution beauty
missguided
coca-cola
DHL
radius

CM.com launches Generative AI Engine

CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in ongoing AI investment efforts. Read all about the new integrated Generative AI features.

Read the release
Mobile Service Cloud

Engage With Customers

Make it easy for your customers to get the best service across channels.

Dive in

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

Dive in
Conversational AI Cloud

Automate Customer Contact

Empower your customers to get personalised service experiences whenever they want.

Dive in
Mobile Marketing Cloud

Personalise Your Message

Unlock your customer data and automate your mobile marketing.

Dive in
Monetise Conversations

Monetise Conversations

Create commercial opportunities at every conversational touchpoint.

Optimise the Entire Customer Journey

Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to enhance your customers' experience on their favourite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.

Show industry solutions

#1 Software Suite for Conversational Commerce

More than 20 years of experience

Local presence in 19 countries

Customers across 118 countries

Global monitoring & support

Listed at Euronext Amsterdam

RECOGNISED AND ACCREDITED BY

juniper research
future digital awards
451 research
gartner
frost sullivan
idc
iso9001
psd eu payment

Why Customers Choose CM.com

Let’s Make Your Customers Happy

Raise your customer experience to an industry-defining mobile standard using our software. Get started today and turn those happy returning customers into brand ambassadors.

Discover our ProductsTalk to Sales

Related articles

Education Technology
Nov 27, 2023 • Conversational AI

How to use AI to improve customer service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.

blog-retail-ecommerce-instagram-messages
Nov 20, 2023 • Messaging

Leverage Instagram Marketing Messages for retail success

In the dynamic landscape of retail and eCommerce, staying relevant through social commerce has never been more challenging. Social media platforms have emerged as indispensable allies for businesses, reshaping how brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of two billion active users globally, 90% of which follow one or more business accounts. Instagram enables them to interact with brands on a more meaningful level.

Acquisition and retention in marketing engage platform
Nov 13, 2023 • Conversational AI

Decoding the struggles of acquisition and retention

In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.

blogpost-2023-regular-03
Nov 06, 2023 • SMS

Measure the effectiveness of SMS for Black Friday

During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.

black-friday-channels
Oct 30, 2023 • Messaging

Boost Black Friday Sales with WhatsApp, Instagram and Facebook

Black Friday stands out as one of the most anticipated shopping events of the year, with half (51%) of UK adults planning to spend during the Black Friday weekend, higher than the 39% planning to spend in 2022. With this, big and small businesses will strive for maximum exposure. Yet, this task is far from straightforward. Retailers must compete to be visible, overcome high advertising costs, and meet escalating customer expectations to cut through the noise and drive conversion. Moreover, every touchpoint in the customer journey represents a make-or-break opportunity to form relationships and drive transactions or risk losing a consumer’s interest and trust.

How Popular is Facebook Messaging
Oct 23, 2023 • Conversational Commerce

Facebook Messenger: popularity, users, and insights

Everybody has probably used, or at the very least heard of, Facebook and its communication channel, Facebook Messenger. But did you know that Facebook Messenger can significantly add value to your business? In this blog, we'll explore how you can use this versatile channel to reach your audience.

payspace customer story
Oct 16, 2023 • Marketing

Enhance your Black Friday SMS marketing with Pages

In recent years, the integration of SMS has played a pivotal role in transforming the Black Friday shopping experience. Retailers and consumers alike have embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.

live-meta
Oct 09, 2023 • SMS

Why SMS remains as essential as ever for Black Friday

One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, when it comes to Black Friday, one of the most anticipated shopping events of the year, SMS remains as important as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.

facebook-chatbot-1
Oct 09, 2023 • Chatbots

Chatbots in action, part 3: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.

Is this region a better fit for you?
Go
close icon