Consumers expect personalisation during the retail buying journey. At CM.com, we champion personalisation as a critical focus. But with so many options, what do consumers really want regarding personalisation? And do consumers feel understood? To find out, we surveyed 1000 respondents across the UK.
Discover the resultsMake it easy for your customers to get the best service across channels.
Dive inConnect with customers on any communication channel and expand your reach.
Dive inEmpower your customers to get personalised service experiences whenever they want.
Dive inCreate commercial opportunities at every conversational touchpoint.
Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to enhance your customers' experience on their favourite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.
Show industry solutionsMore than 20 years of experience
Local presence in 19 countries
Customers across 118 countries
Global monitoring & support
Listed at Euronext Amsterdam
We were impressed by CM.com’s hands-on approach to identifying the best solution for DFS, as well as the strength and agility of their chatbot technology and ease of use for both employees and customers.
Working with the team at CM.com has been seamless. From integrating the tech solutions and using the analytics dashboard to upgrading and maintaining the platform’s infrastructure, CM.com has been exceptional in looking after KFC’s needs.
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
After the onboarding phase, CM.com continues to come up with new ideas, and they will email us to see if any issues have arisen. The team is always, always on hand to ensure that we’ve got everything we need.
CM.com believe that technology exists to enhance people's lives. And that's why we introduced a chatbot to Orbit, to enhance our customer experience.
Raise your customer experience to an industry-defining mobile standard using our software. Get started today and turn those happy returning customers into brand ambassadors.
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