CM.com’s AI-powered engagement platform helps you engage customers through AI Agents, unified data, and real-time communication across marketing, service, and sales.
Built-in AI doesn't just respond, it takes action across the journey. Describe what you want it to do. HALO turns it into a working AI agent. No code needed.
Talk, serve, and sell across messaging, voice, email, and every channel customers actually use. One platform, one customer view, every moment connected.
Trusted by regulated industries worldwide. ISO 27001 certified. GDPR-native. HIPAA-capable. Privacy-friendly to the core. AI you can trust with the conversations that matter most.
Customers stay loyal to brands that remember them. CM.com connects every signal, from a first website visit to a support chat months later, to a campaign that reaches them at the right moment.
Every interaction adds to a single, real-time view of who they are and what they care about. So, when you engage, the customer feels seen, not segmented.
💡See the full picture of every customer, without data silos.
Customers feel personally addressed in conversations that used to feel mass.
CM.com's AI doesn't just respond, it acts. At the core is HALO, our Agentic AI engine. Build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.
✨ From idea to working AI agent, using your own words.
Customers move freely across moments and channels, from a support question, to a purchase decision, to a booking reminder, to a personalized offer. CM.com keeps the conversation continuous.
Wherever a journey starts, and wherever it picks up next, context stays with it.
AI learns from every step, so every interaction feels more relevant, more helpful, and more natural than the one before.
🔁 Engagement that adapts: across channels, across moments, with every customer.
Describe what your agent should do. HALO turns it into a working AI agent that takes action across every channel. No code, no dev sprint.
Customer support across WhatsApp, email, live chat, and all channels’ customers use. AI helps your team respond faster and more personally, without switching tools.
One API for WhatsApp, SMS, RCS, Apple Messages, and every channel that matters. Personal, branded, deliverable at scale.
Unify customer data in one place. Real-time insight into who they are, what they care about, and what to say next.
Mobile Marketing Cloud helps you create seamless campaigns and deliver consistent experiences across every moment of the customer journey.
Marketing, commerce, and service can't work in isolation. CM.com unites teams, data, and channels to create connected customer journeys across every touchpoint, in every moment.
Reach customers with relevance, not repetition.
Your customers expect to be understood, not just contacted. With CM.com, real-time insights personalize every interaction, automate the right campaigns, and build journeys that connect across every moment and channel.
From first conversation to closed sale, in one continuous flow.
Customers don't see steps they see experiences. CM.com removes friction from the buying journey by combining communication, automation, and rich conversational commerce in one seamless flow that's fast, intuitive, and human.
Personal service, even at scale.
Customers want to be helped fast, in the channel they already use, by someone who knows their history. Manage every conversation in one inbox. AI prioritizes, suggests, and responds, so service stays personal at any volume.
Send personal campaigns, deliver real-time updates, and engage customers across every channel, from discovery to decision.
Automate communication, improve service, and stay compliant in every customer interaction.
Support users at scale, automate conversations, and onboard faster without losing the human touch.
Engage guests at every step, share real-time updates, automate booking communications, and personalize the journey from inspiration to arrival.
Gifty, our chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalised advice. This way, we can swiftly address any inquiry, even during December, our busiest month.
We have been working together with CM.com for years now and we have never had any issues with regards to SMS or Voice. When did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.
We choose to recruit new Domino’s employees via WhatsApp, because it is the most popular channel for our target group. The integrated chatbot gives a personal feeling and connection to our brand. By a small sample, we learned that applying via WhatsApp is easier and quicker than traditional methods.
Casper Mooyman, Head of Marketing NL
The process with CM.com went very smoothly. Fast switch. Easy contact. It does what it's supposed to do! That's why I'm so happy with our cooperation. We actually have as little contact as possible, which means it's going well.
Rob de Bruijn, E-commerce Manager
With CM.com, marketing, communication, branding, pre-sale and regular sales are completely connected. In the past, we worked with exports and imports, but now I no longer have to worry about the risks of using different systems.
Jordy den Haan, Manager
Telecom, WhatsApp, Meta & Google integrations
Compliance, ISO, and regulatory excellence
Recognized by Juniper as an industry leader
Intelligent automation across the entire platform
See what every moment, smarter looks like.
Book your personalized demo and see how CM.com powers connected customer journeys across marketing, commerce, and service, with HALO Agentic AI in every moment.
Why businesses choose CM.com:
✓ Every channel, every data signal, every moment of the customer journey, connected
✓ AI that takes action, not just answers, designed to work for humans
✓ Trusted by global brands. Privacy-friendly to the core. Compliant by default.
Start building the relationships customers remember. Every moment, smarter.
Agentic AI is shifting revenue generation from fragmented interactions to continuous, real-time execution. It enables systems to not just identify opportunities, but actively move them forward and drive outcomes.
Business messaging is evolving rapidly. While SMS has long been the backbone of mobile communication between businesses and customers, new technologies are expanding what messaging can do. Rich Communication Services (RCS) is emerging as the next generation of messaging, enabling interactive conversations, branded experiences, and richer customer engagement directly within the native messaging app. For organizations developing their communication strategies in 2026, understanding the differences between SMS and RCS—and how they work together—is essential.
Customer expectations for fast, personalized support continue to rise. Artificial intelligence is helping businesses meet those expectations by transforming conversations into intelligent, outcome-driven interactions.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
A contemplation on CM.com in the era of AI Agents.
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalized interactions and instant responses across every channel.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible.
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