CM.com helps us notify every shopper on the status of their parcel delivery, every step of the way. Reliable with no down time, excellent reporting and perfect CS - we simply would not be able to deliver an excellent communication strategy to our parcel receivers without them.
Derk Hoekerk, Director and Co-founder - Pargo.
CM.com offers us a full package. The sales and communication processes, all integrated with our ability to gather data conveniently and efficiently, mean that Aynjil’s in-house tech ecosystem is easily manageable and can grow as Aynjil grows.
Gareth Quin, Co-founder - Aynjil Cancer Insurance.
WhatsApp has given us a powerful communication solution. We’ve reached our audience proactively rather than merely managing crises reactively. CM.com’s tools and systems have changed the way we put the latest technology to work in the service of our customers.
Beverly Kok, General manager customer experience - Fastjet.
PaySpace's decision to choose CM.com as their meta business partner for WhatsApp Business was influenced by several factors, including local presence, a favourable pricing model, and ease of integration. The collaboration with the local team in South Africa has been exceptional.
Warren van Wyk, Co-founder and Director - PaySpace.
CM.com has been the perfect partner for us. Not only is the service provider reputable but the team is invested in the continued success of our business. We appreciate that the team is readily available and eager to extend our offering and ensure that we are always ahead of any new trends.
Katharine Neill, Marketing Manager - Skin Renewal.
In this report, you'll find valuable insights into how South Africans are embracing digital channels to perform a wide range of activities. The report covers the financial, retail and eCommerce, healthcare, travel and leisure, and eServices sectors.
Download reportEmpower your staff to deliver exceptional support on any channel and manage all your customer interactions inside one convenient inbox.
Dive inEmbrace meaningful and personal conversations - from Email and SMS notifications to WhatsApp and Telegram conversations - we've got you covered.
Dive inWe live in a world of mobile immediacy - give your customer satisfaction the boost it deserves with access to a friendly chatbot standing by to assist around the clock.
Dive inSave time and work more efficiently - automate customer journeys across various channels with segments and workflows whilst keeping campaigns hyper-personalised.
Dive inCreate commercial opportunities at every conversational touchpoint - combine payments with our communications platform to turn every conversation into a conversion.
More than 20 years of experience.
Local presence in 19 countries.
Customers across 118 countries.
Global monitoring and support.
Listed at Euronext Amsterdam.
We firmly believe in using the formidable power of tech to reach more people, provide better service, and create a happy and loyal customer base.
Get startedContact usDuring the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.
In the dynamic landscape of retail and e-commerce, staying relevant through this social commerce revolution, has never been more challenging. As we delve into the heart of the digital age, social media platforms have emerged as indispensable allies for businesses, reshaping the way brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of 2 billion active users globally.
Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.
Black Friday remains a highly anticipated shopping event, having witnessed a 3.5% global increase in online sales, reaching an impressive $65.3 billion in 2022. In light of this, businesses, both large and small, are in fierce competition for maximum visibility. Nevertheless, this task is anything but simple. Retailers find themselves grappling with the need to stand out, contend with steep advertising costs, and meet the ever-rising expectations of consumers.
In recent years, SMS integration has played a pivotal role in transforming the Black Friday shopping experience. Both retailers and consumers have wholeheartedly embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
The impact of social media on leisure and travel is undeniable. Platforms like Instagram and Facebook have transformed how people experience and plan their journeys. They serve as hubs for sharing photos, videos, travel tips, and reviews, essential tools for travellers worldwide.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Protecting your data, and the data of your customers, is top priority for most modern companies. And it should be! Now that A2P (application-to-person) messaging is bigger than ever, A2P messaging fraud is also on the rise. As a business, you can protect yourself against threats by implementing certain security measures, but you're not the only target. Criminals will also attempt to scam or deceive your customers! Let's take a look at the types of A2P messaging fraud your customers can face, and what measures can be taken against them.
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