Enable end-to-end customer journey engagement

Empower your business with software and APIs that place conversational marketing and service in the spotlight.

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Understanding the Gap

Understanding gap consumer insights report

Consumer Insights Report

In this report, you'll find valuable insights into how South Africans are embracing digital channels to perform a wide range of activities. The report covers the financial, retail and eCommerce, healthcare, travel and leisure, and eServices sectors.

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Go all in on customer support

Empower your staff to deliver exceptional support on any channel and manage all your customer interactions inside one convenient inbox.

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Connect once, communicate forever

Embrace meaningful and personal conversations - from Email and SMS notifications to WhatsApp and Telegram conversations - we've got you covered. 

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Provide always on conversational support

We live in a world of mobile immediacy - give your customer satisfaction the boost it deserves with access to a friendly chatbot standing by to assist around the clock.

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Engage in conversational marketing

Save time and work more efficiently - automate customer journeys across various channels with segments and workflows whilst keeping campaigns hyper-personalised.

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Move seamlessly from conversation to conversion

Create commercial opportunities at every conversational touchpoint - combine payments with our communications platform to turn every conversation into a conversion.

#1 Software suite for conversational commerce

More than 20 years of experience.

Local presence in 19 countries.

Customers across 118 countries.

Global monitoring and support.

Listed at Euronext Amsterdam.

RECOGNIZED AND ACCREDITED BY

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451 research
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Discover the power of Conversational Commerce

We firmly believe in using the formidable power of tech to reach more people, provide better service, and create a happy and loyal customer base.

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Latest articles

SMS Gateway Comparison: The Search For The Perfect Operator
Nov 13, 2023 • SMS

Measuring the effectiveness of SMS for Black Friday

During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.

blog-retail-ecommerce-instagram-messages
Nov 13, 2023 • Messaging

Social Commerce: Leveraging Instagram Marketing Messages for Retail Success

In the dynamic landscape of retail and e-commerce, staying relevant through this social commerce revolution, has never been more challenging. As we delve into the heart of the digital age, social media platforms have emerged as indispensable allies for businesses, reshaping the way brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of 2 billion active users globally.

Education Technology
Nov 01, 2023 • Conversational AI

How to use AI to improve customer service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.

The Software Debate: CPaaS vs Saas
Oct 31, 2023 • Messaging

Boost Black Friday Sales with WhatsApp, Instagram and Facebook Business Messaging

Black Friday remains a highly anticipated shopping event, having witnessed a 3.5% global increase in online sales, reaching an impressive $65.3 billion in 2022. In light of this, businesses, both large and small, are in fierce competition for maximum visibility. Nevertheless, this task is anything but simple. Retailers find themselves grappling with the need to stand out, contend with steep advertising costs, and meet the ever-rising expectations of consumers.

payspace customer story
Oct 30, 2023 • Marketing

Enhance your Black Friday SMS Marketing with Pages

In recent years, SMS integration has played a pivotal role in transforming the Black Friday shopping experience. Both retailers and consumers have wholeheartedly embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.

Acquisition and retention in marketing engage platform
Oct 25, 2023 • Conversational AI

Decoding the Struggles of Acquisition and Retention

In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.

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Oct 23, 2023 • Instant Messaging

Introducing Instagram Marketing Messages for Leisure and Travel

The impact of social media on leisure and travel is undeniable. Platforms like Instagram and Facebook have transformed how people experience and plan their journeys. They serve as hubs for sharing photos, videos, travel tips, and reviews, essential tools for travellers worldwide.

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Oct 18, 2023 • Instant Messaging

A2P Messaging Fraud and Prevention for Businesses

Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.

how-to-protect-your-customers-against-a2p-messaging-fraud
Oct 17, 2023 • Security

How to Protect Your Customers Against A2P Messaging Fraud

Protecting your data, and the data of your customers, is top priority for most modern companies. And it should be! Now that A2P (application-to-person) messaging is bigger than ever, A2P messaging fraud is also on the rise. As a business, you can protect yourself against threats by implementing certain security measures, but you're not the only target. Criminals will also attempt to scam or deceive your customers! Let's take a look at the types of A2P messaging fraud your customers can face, and what measures can be taken against them.

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