Drive engagement via the messaging channels your customers prefer most - one platform for SMS, WhatsApp, Facebook Messenger, Viber, Email and more
Reach your customers with crystal-clear and cost effective VoIP solutions - choose between a range of inbound and outbound VoIP and SIP Trunk services.
Verify the identity of your users using the latest identification and authentication solutions - keep the process simple and efficient with OTPs and more.
A Customer Data Platform is required to enrich, personalise, and automate conversations. Store all data and use a smart bot for personal conversations.
Communicate with billions of customers by connecting to the WhatsApp Business API.
By creating a presence with a verified WhatsApp account, brands worldwide can connect and build personal relationships with their customers.
Enrich customer care, exceed expectations.
As the official Conversational Commerce Partner of the Formula 1 Heineken Dutch Grand Prix 2020, CM.com will exclusively handle ticket sales for the Grand Prix in the Netherlands at the Zandvoort Circuit.
In addition, CM.com will handle the payments during the event. And prior to the event, CM.com will optimise the overall fan experience through efficient communication via Mobile Messaging and other messaging channels.
The way today's customers interact with brands is fundamentally shifting. Customers find, compare, and buy on their mobile phones.
For every company that communicates with their customers, Conversational Commerce will be the key to success now and in the future.
The promise of Conversational Commerce is to be exactly where your customers are. A successful implementation of Conversational Commerce will lead to more leads and sales, higher customer satisfaction and more loyalty.
To implement it, you need a smart combination of messaging channels, voice solutions, and innovative payment methods. This is where CM comes in: we enable companies to communicate with their customers in the most efficient way.
Decrease your customer acquisition costs by digitizing the contract phase of your sales process, implement frictionless payment methods and securing the identification of your customer.Learn more
"It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM Telecom, we’re able to get access to real-time data for our short code, and use it to improve our offline activities.”
Jenny Coulson, Marketing Manager at The Entertainer SA
"Shopping can be done anytime, at any place, and purchases will be delivered to your doorstep or wherever you choose. Mobile Only, I firmly believe in that."
AH Tap to Go uses SMS Campaigns and Pages, identification with SMS, Payment SMS Notifications and mobile in-store payments.
Jan-Willem Dockheer, General Manager AH to go
“For years now, we have been sending text messages through CM’s platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery.”
Sander Kole, Technology Director at Takeaway.com
"To better serve our fans and business supporters and to reward loyalty, you need to know who they are. That way you can approach everyone more effectively."
NAC Breda, football club in the Netherlands, uses the CM.com platform to interact with supporters and business relations.
Eric Matijssen, Commercial manager at NAC Breda
We ensure all customers profit from redundancy and high availability. Supported by in-house 24/7 Network Operations Centre.
ISO 27001 certified, GDPR compliant, WASPA member and built-in SMS opt-out management.
We're recognised as a Representative Vendor in the May 2018 Gartner Market Guide for Communications Platform as a Service.
Two data centres in the Netherlands and we host a CM.com platform in two additional Data Centres in Johannesburg and Hong Kong.
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