Master customer experience that is conversational•

Crush customer expectations, and elevate conversational marketing and service with our platform and APIs.

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CM.com x Absa Cape Epic

The globally recognised endurance mountain bike event is a testament to what humans can achieve through perseverance and hard work

Watch the video to discover more about our partnership.

Optimise the entire mobile customer journey

Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to engage customers at key stages of their customer journey across their favourite channels. From first message to last conversation, we've got you covered, regardless of your industry.

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Formula 1: Pinnacles of performance

The road to the ultimate fan experience

The road to the ultimate fan experience

In this paper, we follow Rob, one of the many supporters of the Dutch Grand Prix, excited to see the stars of motorsport go head-to-head on the track.

Download the free white paper and learn more about how all our products work together during the event!

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Understanding the Gap

Understanding gap consumer insights report

Consumer Insights Report 2022

In this report, you'll find valuable insights into how South Africans are embracing digital channels to perform a wide range of activities. The report covers the financial, retail and eCommerce, healthcare, travel and leisure, and eServices sectors.

Download report

Create personal experiences that last

  1. Go all-in on customer support.

  2. Connect once, communicate forever.

  3. Provide always on AI support.

  4. Engage in conversational marketing.

  5. Move from conversation to conversion.

mobile service cloud engage with customers

Go all in on customer support

Empower your staff to deliver exceptional support on any channel and manage all your customer interactions inside one convenient inbox.

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Connect once, communicate forever

Embrace meaningful and personal conversations - from Email and SMS notifications to WhatsApp and Telegram conversations - we've got you covered. 

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Provide always on conversational support

We live in a world of mobile immediacy - give your customer satisfaction the boost it deserves with access to a friendly chatbot standing by to assist around the clock.

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mobile marketing cloud personalize messages

Engage in conversational marketing

Save time and work more efficiently - automate customer journeys across various channels with segments and workflows whilst keeping campaigns hyper-personalised.

Dive in

Move seamlessly from conversation to conversion

Create commercial opportunities at every conversational touchpoint - combine payments with our communications platform to turn every conversation into a conversion.

#1 Software suite for Conversational Commerce

Founded in 1999

More than 20 years of experience.

Global Focus

Local presence in 23 countries.

118 Countries

Customers across 118 countries.

24/7 Support

Global monitoring and support.

Listed Company

Listed at Euronext Amsterdam.

RECOGNISED AND ACCREDITED BY

Discover the power of Conversational Commerce

We firmly believe in using the formidable power of tech to reach more people, provide better service, and create a happy and loyal customer base.

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Latest articles

Mar 24, 2023 • WhatsApp

WhatsApp Business Platform: WhatsApp On-Premise API vs WhatsApp Cloud API

WhatsApp has released its new Cloud API. What are the key differences between the WhatsApp On-Premise API and the WhatsApp Cloud API? Let's have a look!
Mar 21, 2023 • Conversational AI

Implementing Large Language Models and Generative AI, CM.com’s first features

Our team has been working hard to make our platform even better for you. Today CM.com has introduced a major release for its Conversational AI Cloud and Mobile Service Cloud. We're excited to introduce you to our latest features designed to enhance your conversational experience.
Mar 17, 2023 • WhatsApp

WhatsApp Business Features to Boost Your eCommerce Business

WhatsApp Business provides business owners with a presence on one of the world's most popular social messaging apps, enabling them to communicate more efficiently with their customers and aid in the growth of their online businesses. The platform has become an essential tool for e-commerce businesses across the world, thanks to its numerous features.
Mar 08, 2023 • WhatsApp

USSD vs. WhatsApp Business Platform: A Comparative Analysis for Financial Institutions

Financial institutions, in particular, are constantly looking for ways to improve the customer experience and offer more advanced and convenient banking services. With the advancement of technology, there are now several options available for financial institutions to choose from when it comes to offering competitive digital services.
Feb 28, 2023 • Conversational AI

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.
Feb 27, 2023 • WhatsApp

WhatsApp Business Platform Turns the Key to Two-Way Communication and Customer Retention

In today’s world, customer experience is everything. Whatever business you’re in, if you want to be successful, you need to treat your customers like humans - special humans! And as social creatures who crave connection and communication, humans expect to be heard when they have something to say. Historically, business marketing has been very much a one-way street, with billboards and ads flashing brightly into the eyes and ears of the customer.
Feb 23, 2023 • Instant Messaging

Unlocking the Potential of Twitter for Business Growth in South Africa

From increasing brand awareness to reaching potential customers, Twitter can be a powerful tool for driving business growth in South Africa. Read on to learn how to unlock the potential of Twitter to expand your business!
Feb 16, 2023 • Chatbots

Five Things You Need to Know About Acquisition Chatbots

Acquisition chatbots, or lead generation chatbots, are gaining traction within sales teams for their ability to gather and triage new leads and upsell existing customers. Here, we answer the five most commonly asked questions and show you how an acquisition chatbot can revolutionise your sales function.
Feb 09, 2023 • Chatbots

Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack

At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.
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