Start a conversation with Conversational Commerce

A smart combination of messaging, voice, authentication, digital signatures, event ticketing, and customer data solutions.

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Messaging Communications

Drive engagement via the messaging channels your customers prefer most - one platform for SMS, WhatsApp Business, Facebook Messenger, Viber, Email and more.

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Voice Communications

Reach your customers with crystal-clear and cost effective VoIP solutions - choose between a range of inbound and outbound VoIP and SIP Trunk services. 

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Security & Identity

Verify the identity of your users using the latest identification and authentication solutions - keep the process simple and efficient with OTPs and more.

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Customer Data Platform

A Customer Data Platform is required to enrich, personalise, and automate conversations. Store all data and use a smart bot for personal conversations.

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The platform

Our communications platform as a service provides a smart combination of messaging, voice, authentication, digital signatures, event ticketing, and customer data solutions. Start the conversation and take each customer on a personalised journey.

Customer support via the WhatsApp Business API

From time-critical notifications to general customer care enquiries and 24/7 chat assistance – the WhatsApp Business solution offers the opportunity for seamless and rich conversations with your customers across various industries.

Travelstart aims to provide affordable travel together with a simple and convenient travel booking experience - using the WhatsApp Business solution, they're able to do exactly that.

Read the full story Partner of Formula 1 Heineken Dutch Grand Prix 2020

As the official Conversational Commerce Partner of the Formula 1 Heineken Dutch Grand Prix 2020, will exclusively handle ticket sales for the Grand Prix in the Netherlands at the Zandvoort Circuit.

In addition, will handle the payments during the event. And prior to the event, will optimise the overall fan experience through efficient communication via Mobile Messaging and other messaging channels.

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Start the conversation

Today, people all over the world are connected via their mobile phone. All day, every day. Businesses as well as their customers are looking for more efficient and customer centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are at the right time, and via the most convenient channel.

Conversational commerce

From conversation to conversion

Conversational Commerce is the smart combination of all popular messaging channels, data tools and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favourite messaging channel. Have rich, efficient and customer centric conversations with your customers without any technological barriers.

Our platform can be used via Web Apps, APIs or Plugins. Over 8.000 companies rely on our services for better marketing, sales and service every day.

A solution for every business department


Send and track your mobile marketing campaigns using our API's, SDK's and Web apps to reach your customers whenever and wherever they are, via their preferred channels.

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Decrease your customer acquisition costs by digitising the contract phase of your sales process, implement frictionless payment methods and securing the identification of your customers.

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Communicate with your customers via their preferred channels like SMS, WhatsApp, Facebook Messenger, Viber, Telegram and more. All from within one platform.

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Our APIs help you to connect your website or application to mobile chat apps globally. Integrate SMS, Chat Apps, Voice, E-mail and Access functionalities.

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What others say about us

"It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM Telecom, we’re able to get access to real-time data for our short code, and use it to improve our offline activities.”

Jenny Coulson, Marketing Manager at The Entertainer SA

"Shopping can be done anytime, at any place, and purchases will be delivered to your doorstep or wherever you choose. Mobile Only, I firmly believe in that." 

AH Tap to Go uses SMS Campaigns and Pages, identification with SMS, Payment SMS Notifications and mobile in-store payments.

Jan-Willem Dockheer, General Manager AH to go

“For years now, we have been sending text messages through CM’s platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery.”

Sander Kole, Technology Director at

"To better serve our fans and business supporters and to reward loyalty, you need to know who they are. That way you can approach everyone more effectively."

NAC Breda, football club in the Netherlands, uses the platform to interact with supporters and business relations.

Eric Matijssen, Commercial manager at NAC Breda

Why choose

Geo-redundant private cloud network

We ensure all customers profit from redundancy and high availability. Supported by in-house 24/7 Network Operations Centre.

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Enterprise-grade security & compliance

ISO 27001 certified, GDPR compliant, WASPA member and built-in SMS opt-out management.

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Gartner CPaaS accredited provider

We're recognised as a Representative Vendor in the May 2018 Gartner Market Guide for Communications Platform as a Service.

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Global reach with local presence

Two data centres in the Netherlands and we host a platform in two additional Data Centres in Johannesburg and Hong Kong.

Ready to get started?

Try our platform within minutes by creating your own demo account, including 10 free test credits.

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