Omnichannel platform for conversational excellence•

Empower your business with software and APIs that place conversational marketing and service in the spotlight.

Context-driven customer service software
Communicate across messaging channels
Chatbots for service and acquisition
Automate relevent marketing campaigns
Enable commerce inside conversations

Consumer Insights Report

In this report, you'll find valuable insights into how South Africans are embracing digital channels to perform a wide range of activities. The report covers the financial, retail and eCommerce, healthcare, travel and leisure, and eServices sectors.

Download report

mobile service cloud engage with customers

Go all in on customer support

Empower your staff to deliver exceptional support on any channel and manage all your customer interactions inside one convenient inbox.

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Connect once, communicate forever

Embrace meaningful and personal conversations - from Email and SMS notifications to WhatsApp and Telegram conversations - we've got you covered.

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Provide always on conversational support

We live in a world of mobile immediacy - give your customer satisfaction the boost it deserves with access to a friendly chatbot standing by to assist around the clock.

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mobile marketing cloud personalize messages

Engage in conversational marketing

Save time and work more efficiently - automate customer journeys across various channels with segments and workflows whilst keeping campaigns hyper-personalised.

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Move seamlessly from conversation to conversion

Create commercial opportunities at every conversational touchpoint - combine payments with our communications platform to turn every conversation into a conversion.

Founded in 1999

More than 20 years of experience.

Global Focus

Local presence in 23 countries.

118 Countries

Customers across 118 countries.

24/7 Support

Global monitoring and support.

Listed Company

Listed at Euronext Amsterdam.

Latest articles

May 29, 2023 • WhatsApp

Reach out to customers via WhatsApp Business Message Templates

There are many ways to use WhatsApp Business to communicate with your customers. Utilising WhatsApp Business Message Templates makes your life easier and creates a professional, engaging experience every time.

May 22, 2023 • Conversational Commerce

Introducing Instagram Marketing Messages

In today's digital landscape, customer engagement is increasingly shifting towards social media platforms. This shift is well-founded, as personalised messaging on the messaging apps preferred by your customers can greatly enhance your brand awareness. With the introduction of Instagram's new Marketing Messages feature, you now have a powerful marketing tool at your disposal to increase your visibility where your customers are and re-engage them effectively, ultimately boosting your conversion rates.

May 03, 2023 • Sign

Sign your Documents at the Highest Level of Security with Qualified Electronic Signature (QES).

Electronic Signature has become a must-have for companies, regardless of size or industry. Being able to request, collect and store electronic signatures in a highly secure way saves companies time, money and protects the environment. Used directly via our platform or integrated into software through our API, our Sign solution allows you to send and receive electronic signatures through several channels. So far, we were already meeting eIDAS legislation requirements for Advanced Electronic Signatures (AdES).

Apr 24, 2023 • Conversational Commerce

From Inspiration to Booking: The Evolution of Travel Planning through Social Media

Attention all travel and leisure businesses! If you haven't already, it's time to start tapping into the power of social media. From inspiring wanderlust to providing customer service, social media has revolutionised how people experience leisure and travel. And one tool that has played a significant role in this transformation is Meta.

Apr 23, 2023 • Mobile Service Cloud

How Do You Create a Tagging System for eCommerce Customer Service?

Once your customer service team has more than three employees, it is difficult to explain to the rest of the organization what the customer service conversations are about. Adding tags to service conversations is a good method to tackle that problem.

Apr 20, 2023 • Marketing

Peak Moments in eCommerce: How to Prepare with Data

In this article, we will guide you on how to analyse important data to ensure you are well-prepared for busier times. Peak season (also referred to as Q4) is just around the corner, and it's crucial to understand the significance of peak moments in eCommerce.

Apr 19, 2023 • Marketing

Smart Marketing Communication Tools for Logistics and Transport Industry

The adage that time is money has never been truer than it is today - and especially for those brave souls in transport and logistics. Razor-thin profit margins and almost impossible deadlines make this a particularly challenging industry!

Apr 17, 2023 • Customer Experience

Peak Moments in eCommerce: How to Keep Your Customer Service on Point

Customer service is the backbone of any successful business, but when eCommerce peak season rolls around, the pressure to deliver exceptional service skyrockets! With an avalanche of orders pouring in, it's essential for customer service representatives to stay on top of their game. And that's why we've got your back! In this blog, we'll give you the inside scoop on how to prepare your team to handle the surge in demand and maintain a top-notch customer service experience. From tackling common challenges to providing practical solutions, we've got everything you need to get through the peak season with ease.

Mar 29, 2023 • WhatsApp

WhatsApp Business Platform - What is a Customer Care Window?

With WhatsApp Business Platform, there are two ways to chat with your customer. Once a customer opts in to receive messages from your business, you can initiate a conversation by sending notifications via so-called Messages Templates, or the customer can initiate a conversation with your business.