Start a conversation with Conversational Commerce

A smart combination of messaging, voice, authentication, digital signatures, event ticketing, and customer data solutions.

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Messaging channels

Engage customers with secure and personalised messages via SMS, WhatsApp Business, Apple Business ChatGoogle RCS and more. Start the conversation in the channel your customers prefer and let the AI bot do the talking.

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Voice channels

Reach your customers with crystal-clear and cost effective VoIP solutions - choose between a range of inbound and outbound VoIP and SIP Trunk services. Whether you're making, receiving or automating calls, we'll work with you to find the best fit.

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Security & Identity

Deliver digital trust by verifying the identity of your users using the latest identification and authentication solutions - offer higher security for your business and your customers. Choose between OTPs and number verifiers.

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Enrich with extra features

Offer event attendees a seamless way of buying tickets online via Ticketing. Create personal conversations with customers using our Customer Data Platform. Enable fast and secure completion of contracts, agreements and documents using CM Sign.

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The CM.com platform

Our communications platform as a service provides a smart combination of messaging, voice, authentication, digital signatures, event ticketing, and customer data solutions. Start the conversation and take each customer on a personalised journey.

Contact center support via multiple messaging channels

Gain access to all your customers' favourite channels, like WhatsApp, Apple Business Chat, Facebook Messenger, and more. Communicate with billions of customers.

You can combine all your channels into one interface so you can easily switch between channels. With Chat Apps, you also benefit from extra built-in features, like quick replies and rich media.

Discover all the possibilities for your business.

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Reliable SMS notifications - SafariNow.com

With thousands of booking notifications going through the SafariNow.com platform each day, reliable communication is of the upmost importance. Partnering with a provider that can guarantee stable and fast communication was the primary goal.

"The bookers and sellers at SafariNow.com rely on interaction. Not all of the sellers have a global distribution system that distributes the information," says Matthew Evans, CTO of SafariNow.com says.

SafariNow.com turned to CM.com's SMS API to deliver their booking-related notification.

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Easy and secure event ticketing - Formula 1 Dutch Grand Prix

To prevent black market trading by fraudulent accounts, we introduced a new way of ticketing for the Formula 1 Dutch Grand Prix.

By combining ticketing with authentication and data solutions, we were able to ensure that only legitimate buyers could acquire tickets.

This ensured a safe and easy ticketing process in which we prevented tickets from ending up on the black market, and prevented fans from missing out by using a smart combination of ticketing, authentication & customer data.

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Personal fan communication with the Customer Data Platform

Tom: "There is a question from every artist to know who his fans are. Your fans come to your performances, and they buy your tickets. Previously, we had several boxes in which the fan data was stored. We couldn't put all that data together. Now we have the option to put all the collected personal data in one container thanks to CM.com's Customer Data Platform (CDP). From this CDP, you can create relevant segments. It's very easy to see who your biggest fans are, for example."

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CM.com Events

Join us at some of the biggest and most inspiring events worldwide and follow all the innovative trends in mobile communication.

CCW 2020
Berlin, Germany: 2-5 March 2020

The CCW conference is an international conference and trade show for innovative customer dialogue.

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Enterprise Connect 2020
Orlando, USA: 30 March - 2 April 2020

Enterprise Connect is the leading conference and exhibition for enterprise communications and collaboration in North America.

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Gitex Global
Dubai, UAE: 27 Sept - 1 Oct 2020

GITEX is an industry-defining platform where renowned names in technology and business meet to push the global transformation agenda ahead in Dubai.

The CCW conference is an international conference and trade show for innovative customer dialogue.

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Enterprise Connect is the leading conference and exhibition for enterprise communications and collaboration in North America.

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GITEX is an industry-defining platform where renowned names in technology and business meet to push the global transformation agenda ahead in Dubai.

A solution for every business department

Marketing

Send and track your mobile marketing campaigns using our API's, SDK's and Web apps to reach your customers whenever and wherever they are, via their preferred channels.

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Sales

Decrease your customer acquisition costs by digitising the contract phase of your sales process, implement frictionless payment methods and securing the identification of your customers.

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Service

Communicate with your customers via their preferred channels like SMS, WhatsApp, Facebook Messenger, Viber, Telegram and more. All from within one platform.

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Developers

Our APIs help you to connect your website or application to mobile chat apps globally. Integrate SMS, Chat Apps, Voice, E-mail and Access functionalities.

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What our customers say about us

"It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM Telecom, we’re able to get access to real-time data for our short code, and use it to improve our offline activities.”

Jenny Coulson, Marketing Manager - The Entertainer SA

"CM.com’s user friendly interface, good references, 24/7 support and quick onboarding, made it a no brainer to partner with them."

Mehmet Uluceviz, Head of Operations - Travelstart MENA

"Since we onboarded WhatsApp Business via CM.com, we have successfully closed more deals and could reach 3 times more of our customer base via messaging communication compared to when we were only using SMS and Email. As a business, we look forward to a long and prosperous working relationship."

Lunique Theunissen, Group Marketing Manager - Cash Crusaders

“For years now, we have been sending text messages through CM’s platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery.”

Sander Kole, Technology Director - Takeaway.com

Why choose CM.com?

Geo-redundant private cloud network

We ensure all customers profit from redundancy and high availability. Supported by in-house 24/7 Network Operations Centre.

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Enterprise-grade security & compliance

ISO 27001 certified, GDPR compliant, WASPA member and built-in SMS opt-out management.

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Gartner CPaaS accredited provider

We're recognised as a Representative Vendor in the May 2018 Gartner Market Guide for Communications Platform as a Service.

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Global reach with local presence

Two data centres in the Netherlands and we host a CM.com platform in two additional Data Centres in Johannesburg and Hong Kong.

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